Sutliff Volkswagen

I simply hate how the dealership nickles and dimes you over everything. I had experienced and issue with my SOS system back in March/April. I called after trying to contact VW through the app to clarify w over everything. I had experienced and issue with my SOS system back in March/April. I called after trying to contact VW through the app to clarify what was needed. I was told that this was most likely related to an issue between VW and Verizon, as a number of customers had been coming in with the same issue. I said, okay, I will bring it in with my next service as I do not want the SOS system and would like to have it disabled anyway. At the time of phone call, I asked if there was a way to disable this service and I was told no. Come time for my next service and it's $149 to run diagnostics because I'm now 5,000 past my warranty (which was not explained to me when I called at the beginning of this issue, nor was there any communication from my last service how close I was getting to the end of my warranty for these types of issues). So after spending over $300 to run diagnostics on the SOS system (which was apparently related to a battery that runs the SOS system and is known to need replaced after a few years anyway [part is also over $300]) and the service to have my oil changed, I asked again if there was a way to disable the SOS service, take a fuse out, something to get it to no longer have the dashboard alerts. I was told no, replacing the battery was the only solution and taking fuses out will only cause more issues. So I paid my money and left. I spent 15 minutes online and found a solution that disables the SOS system in the car. Had I known that was an option, it would have saved me $150. Absolute garbage service communication all around - lack of knowing your customers, lack of knowledge related to the systems in the vehicle, and complete disregard to expense. More

Very smooth Very thorough. Jeff and his team are the epitome of excellence. Their professionalism is second to none. Jeff and his team are the epitome of excellence. Their professionalism is second to none. More

The dealership does great work! Highly recommend the dealership to all my friends and family Highly recommend the dealership to all my friends and family More

Professional They did all the work I requested and were very pleasant, clean service dept very pleasant, clean service dept More

Been going there for about it's a 10 to 13 years and I wouldn't go anywhere else wouldn't go anywhere else More

Any major issues I always bring my truck here. Usually work done within a few days unless other issues arise. This time it was towed in the morning and the next afternoon it was fixed. Very happy. Usually work done within a few days unless other issues arise. This time it was towed in the morning and the next afternoon it was fixed. Very happy. More

After working their schedule for my much needed appointment for my vehicle, which had two damaged tires and two with just a few months of use left, the service manager and Technician wete very help appointment for my vehicle, which had two damaged tires and two with just a few months of use left, the service manager and Technician wete very helpful in making my decision on new tires. Friendly and efficient. More

Great customer service and service department. Very efficient. Always very helpful and accommodating. Wonderful dealership. Very efficient. Always very helpful and accommodating. Wonderful dealership. More

I went in knowing the vehicle I wanted and had pre-approval. The team brought the vehicle around and worked with me on pricing and getting a few damage items fixed. I haven't taken delivery of the pre-approval. The team brought the vehicle around and worked with me on pricing and getting a few damage items fixed. I haven't taken delivery of the vehicle yet, but once the dent is fixed I will pickup the vehicle. I found the team easy to work with and they were accommodating More

Addressed my problems with my car promptly. Kept me updated with what was going on with my car until pick up. Kept me updated with what was going on with my car until pick up. More