Sutliff Volkswagen

Bought used diesel with 120k miles +/-. I specifically asked if timing belt had been changed at recommended 80k and was assured it had. 18 months later, I called to ask for proof as it wasn I specifically asked if timing belt had been changed at recommended 80k and was assured it had. 18 months later, I called to ask for proof as it wasn't in my paperwork...Get a vm saying I don't recall telling you belt was changed and there is no documentation. 100% my fault for trusting salesman...Nothing wrong with car. but timing belt failure would take out the engine...Ive owned diesels, know the importance and definitely asked. Don't trust them, get documentation Up Front. More

Very quick to respond. Provided lots of helpful additional information on the vehicle. Would deal with them again. Provided lots of helpful additional information on the vehicle. Would deal with them again. More

Best car buying experience ever!! Everyone was knowledgeable, friendly, and helpful. Going through the purchase process was the easiest that I have ever encountered. Definitely worth the 2 hour d knowledgeable, friendly, and helpful. Going through the purchase process was the easiest that I have ever encountered. Definitely worth the 2 hour drive! More

My Jetta had been stalling out while I driving so I took it into the service center. They told me it was fixed but the problem persisted and 4 months later I took it in again. Still wasn't fixed. Fast forwa it into the service center. They told me it was fixed but the problem persisted and 4 months later I took it in again. Still wasn't fixed. Fast forward 3 years and the hunk of junk still has the same problem and is essentially undrivable. More

A superb experience Just purchased a new Jetta from Sutliff VW. Alison, Aaron, Kate and the whole team were awesome. Received the best deal and everything was ready at Just purchased a new Jetta from Sutliff VW. Alison, Aaron, Kate and the whole team were awesome. Received the best deal and everything was ready at the time of delivery and went exceptionally smooth. This is my second VW from Sutliff and wouldn't go anywhere else for a great deal and great customer service. Have worked with Aaron Phillips before on my last purchase and he is a great sales representative. More

Epitome of Customer Service and Efficiency Outstanding customer service with a no nonsense or pushy approach. I do believe that they were more interested in building relationships and servicin Outstanding customer service with a no nonsense or pushy approach. I do believe that they were more interested in building relationships and servicing the customers need than "milking them dry." No other dealer could do for me what Sutliff did, and their team of employees ensured that I was happy. In today's world of customer service being less than ideal, Sutliff is a lighthouse ray of hope. Despite my previous opinions that all car dealers and sales people were crooks, Sutliff genuinely changed my opinion. I would recommend anyone in the market for a VW to come over and look at Sutliff and meet the nice people. They will ensure you are in control and will work with you to meet your needs and desires. I'm a customer for life now. More

Repeat Customer I bought my VW Passat (used) from here and it has been the best cars I've owned! I love the service I get on my vehicle, it's always well done. I enj I bought my VW Passat (used) from here and it has been the best cars I've owned! I love the service I get on my vehicle, it's always well done. I enjoy the videos they do to show you what is wrong if there is a problem. I only take my vehicles here for all my needs. The customer service there is outstanding. Everyone is so friendly, and they make you feel like your needs are important. Hands down my favorite dealership. Definitely not pushy on service at all, if your vehicle needs something they are completely honest. Give them a try! You won't be disappointed. I recommend them to everyone! More

Bad dealership Horrible dealership that uses games and xxxxxxto sell cars. We confirmed our appointment at 10:00, drove two hours to see the car but miraculously th Horrible dealership that uses games and xxxxxxto sell cars. We confirmed our appointment at 10:00, drove two hours to see the car but miraculously the car just had a person put a deposit in it. The car obviously hadn't been moved in weeks??? Then they offered to sell us the car out from under the other person but we had to accept it as is with the damage and pay full price. It was a horrible and obvious bait and switch. Don't go here but instead chose a dealership with a little more honesty! More

Won't be looking here ever again. Found the car I wanted, had to call them 3 times to get them to email the pics since I lived 70 miles away. Called back the next day and the car was Found the car I wanted, had to call them 3 times to get them to email the pics since I lived 70 miles away. Called back the next day and the car was sold. Won't be shopping here ever again. More

Super Lemon! If you make a moderate to low income, Do not buy a used car from these folks! You'll spend thousands of dollars to fix it. I didn't do my research an If you make a moderate to low income, Do not buy a used car from these folks! You'll spend thousands of dollars to fix it. I didn't do my research and bought a Passat 2006. Lots of problems Had it for 3 years. Engine light keep coming on. They fixed it. Cost Me $2000.00 Engine light still came on. $500.00 for brake work. Exhaust pipe broke at catalytic converter. They wanted $1300.00. It smelled like dirt. I am thinking it was in a flood somewhere. They had Dryer sheets under my seats to mask the smell when i bought it. I didn't know till later. Shady! Oh and lets not forget they said I had slivers of metal in my oil pan. and said it would cost me a pretty penny like $2500.00 to take it a part and fix what ever they were talking about. But it might just be the engine. So it might cost more. I traded that car in and bought something else somewhere else. Never again Volkswagon. Smile in your face and rob you blind! But they did offer me to come in for a complimentary car wash. More