Sutliff Volkswagen

i give Sutliff high marks for the overall quality of the new car purchase experience i had with them. i 1st went into Sutliff's lot to look for a used Tiguan. Mike came out to see me and we spoke for a b new car purchase experience i had with them. i 1st went into Sutliff's lot to look for a used Tiguan. Mike came out to see me and we spoke for a bit, then he offered brochures and gave me his card. i went elsewhere to look at used Tiguans and wound up with an offer on a Demo. got the numbers from the *other* dealership then emailed Sutliff with the numbers. Beth, at the internet sales office emailed back almost immediately with a better offer on a vehicle off the showroom floor. in the end it was the combination of the offer- zero miles, brand new vehicle VS the Demo vehicle, and the close proximity to my house from where Sutliff is located that won me over. having said that, i will also add that the dealership is first class all the way, from Mike the sales guy, to Beth at the internet office, to Tom the dealership Manager. Mike was super knowledgeable on all aspects of the Tiguan, and great at explaining everything to me. Beth was really on it, we had an Email exchange in a single day with around 15 total back-and-forth communiques. it was Beth who nailed the numbers down. i worked with the Manager a bit and he was also helpful and knowledgeable, very up front and honest. i felt no pressure at any time to hurry up and make a decision. as for price? well, i felt i got a decent deal but then again, i never bought a new car before- it was still about 30K no matter how you slice it. i feel VW is a really good vehicle for the money. it is true that these guys were almost a grand below the next best deal at the *other* dealer on a NEW Tiguan, and on the one of the showroom floor, Sutliff was only a couple hundred over the Demo *down there*. i felt maybe i could have gotten more on my trade-in, but who doesn't think that? they were close enough that i didn't quibble TOO loudly. they actually dropped their total number by a bit when i tried to gently beat them up a little at the end of the deal. as for service, i can only hope that the service dept. holds up the standard that everyone else seems to operate on/with. time will tell. over all experience thus far = 5 stars. More

I went in to Sutliff looking for a new 2011 Jetta S model manual transmission. They had one on the lot. The salesman, Nash Chandra, and I went for an extended test drive. They found the color we wanted at an manual transmission. They had one on the lot. The salesman, Nash Chandra, and I went for an extended test drive. They found the color we wanted at another dealer in Pittsburgh and two days later we had completed the sale with my trade in of a 2000 Mitsubishi Eclipse RS. Nash was a joy to work with, he was extremely knowledgeable about all models that VW has to offer. I did not feel pressured into the purchase, which I have felt at other dealers. I will definitely be recommending Sutliff VW in Harrisburg to others looking for VWs. More

I went to Sutliff with no intention of purchasing a new car, I just wanted an estimated value for my 2006 Touareg. I did want to downsize, but wasn't sure what I wanted. Nash was very helpful with my decis car, I just wanted an estimated value for my 2006 Touareg. I did want to downsize, but wasn't sure what I wanted. Nash was very helpful with my decision by explaining my options as far as more economical Volkswagens. He was very honest and pointed out the pros/cons of keeping my touareg vs. purchasing a new Jetta. After considering all the facts and test driving the Jetta, I knew it was a good decision to trade. Nash made sure I got a good trade on my Touareg and good financing on the new Jetta. I am very pleased with my new 2011 Jetta SE and the customer service I was given at Sutliff VW. More

I have had my VW Jetta Sport Wagon serviced at Sutliff since Sutliff opened the VW store. If Sutliff would have owned the VW dealership when I purchased the VW if would have purchased the VW from Sutliff since Sutliff opened the VW store. If Sutliff would have owned the VW dealership when I purchased the VW if would have purchased the VW from Sutliff. Sutliff does my routine maintanance on the VW. The right front power door lock need repaired after 18 months. The car was 2,500 miles out of warrentee so I expected to pay for the repair. The service writer contacted VW and VW agreed to pay for the repair due to the age of the car. I feel Sutliff went to bat for me. A friend had an another brand of truck which was 500 miles out of warrentee, he had to pay for his repair. When I call to schedule routine service the service writer and I discuss what needs done and the cost. Some of the items I decide to do myself. The service write doesn't make me feel that only they can work on the car. More

These guys are great! I am so glad we have a honest VW dealer in Harrisburg. They are the best! I was treated with respect and did not feel pressured. Their prices are very fair. They also have a shut dealer in Harrisburg. They are the best! I was treated with respect and did not feel pressured. Their prices are very fair. They also have a shuttle that took me from Harrisburg to Mechanicsburg. I will definitely continue to get my service work done there. More

Nash was a friendly, knowledgeable salesman who was not pushy in his approach whatsoever. I felt that he took pride in honesty and providing information, rather than just closing the deal. These things, al pushy in his approach whatsoever. I felt that he took pride in honesty and providing information, rather than just closing the deal. These things, along with a great car and great financing made for an excellent car buying experience for me, a first time buyer. I would definitely work with Nash again in the future. More

I was ignored when I walked in. They offered me much less than Edmunds' value. I was looking for a black 2001 Jetta -- they said bad things about the new Jetta and tried to sell me a red 2010 Jetta which I c than Edmunds' value. I was looking for a black 2001 Jetta -- they said bad things about the new Jetta and tried to sell me a red 2010 Jetta which I clearly did not want. So I went to CVM and had a great experience and drove away in the car I wanted. More