Sutliff Volkswagen

I waited 3 hours for my tire to be replaced only to be told you did not have my tire in stock and I must purchase a more expensive tire with no other option. Absolutely ridiculous. We will never be back. told you did not have my tire in stock and I must purchase a more expensive tire with no other option. Absolutely ridiculous. We will never be back. More

Service manager and Service advisors are very professional and attentive. I'll definitely be recommending sutliff volkswagen to all my friends. professional and attentive. I'll definitely be recommending sutliff volkswagen to all my friends. More

As always kind courteous and professional service always a positive experience would recommend the dealership to anyone a positive experience would recommend the dealership to anyone More

As always kind courteous and professional service always a positive experience would recommend the dealership to anyone a positive experience would recommend the dealership to anyone More

Always great service, fair pricing. Waiting area is clean and comfortable. Service techs are very friendly and knowledgeable. Waiting area is clean and comfortable. Service techs are very friendly and knowledgeable. More

I've never not had a great experience there. My car was done same day! Im ecstatic My car was done same day! Im ecstatic More

They made us feel like family and made sure all our requests were fulfilled. They took the time to explain the different models and also left us take a test drive more than once when we were undecided. requests were fulfilled. They took the time to explain the different models and also left us take a test drive more than once when we were undecided. Every staff member went above and beyond. More

One of the worst VW dealerships on the east coast, The service dept is a joke along with the techs. Alexis is a liar and so are the techs. DO NOT SHOP AT SUTLIFF!!!!!! service dept is a joke along with the techs. Alexis is a liar and so are the techs. DO NOT SHOP AT SUTLIFF!!!!!! More

This is the worst VW dealership in the world. Liars, snacks and most of all they don’t honor a warranty they give with their cars. Alexis and the whole service department are liars. Do not buy a Liars, snacks and most of all they don’t honor a warranty they give with their cars. Alexis and the whole service department are liars. Do not buy a car from these liars. More

Your service center sucks, Alexis is clueless and just makes stuff up as she goes, Had my car in there a few months back cause my Start and Stop was having an issue. Alexis stated nothing was wrong and th makes stuff up as she goes, Had my car in there a few months back cause my Start and Stop was having an issue. Alexis stated nothing was wrong and that sometimes at stop lights or stop signs its normal for the Auto start and stop to not start the car back up. I would just need to start it again. Took it in for an issue with the back breaks, told there is no issue. 38,000 miles and the back breaks are metal to metal and the front breaks are brand new. You guys wanted to charge me 600 dollars for rotors i didn't even need and break pads. Your Tech lied and told Alexis i needed Rotors and then stated to me that I didn't need them that its protocol to tell customers that they are needed. I had lights come up on my dash board, I brought the car back and the same lying Tech said it was outside influence so i would have to pay. I didn't pay 600 for breaks and rotors so now everything is an outside influence when something needs fixed. Your service staff is a joke, you guys way over charge and you have Techs lying to customers. I will never buy another car from your dealership and i will make it a point that i get the word out that Sutliff is a rip of and they don't honor their warranty. You know all you have to say is outside influence and VW wont make you fix the work. Its sad that you'll take the money from customers but wont fix issues with your cars. I will make sure I tell as many people as possible to never shop at Sutliff for anything. Do better by people that give you business. Hire people that aren't liars and actually care to help the customer. I guess its what they are trained to do by upper bosses. More