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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
261 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 261 reviews

June 02, 2026

Call about a side panel coming off Perry was great he answer all my questions . I am new to the Cadillac family and he has made my experience with my purchase good More

by christinadaniels32
Recommend Dealer
Yes
Employees Worked With
Perry
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Jun 05, 2026 -

Suttle Cadillac responded

Thank you so much, Christina, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Perry! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 02, 2026

They miss a dent in the hood Not satisfied with the work Again they missed a dent in the hood More

by Ricky.wade20
Recommend Dealer
No
Employees Worked With
Body shop
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Jun 02, 2026 -

Suttle Cadillac responded

Hello and Thank You for the information. Please contact our Collision Center Manager (Steve Davis) at 757-886-1850. He would like more information on this situation. Thank you! Jim

June 02, 2026

Good The experience was good the people were nice but it just took longer than I thought it would. More

by drckrobinson
Recommend Dealer
Yes
Employees Worked With
Jeff of the blue team
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Jun 05, 2026 -

Suttle Cadillac responded

Thanks for sharing about your experience with Suttle Cadillac. We do apologize for the long wait and truly appreciate your patience. We appreciate your business and hope to see you again soon!

June 02, 2026

Absolutely great, well taken care of Everything was done in a professional manner and excellent service More

by missandrea1563
Recommend Dealer
Yes
Employees Worked With
Melvin Dawson and Shelby Mitchell
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Jun 02, 2026 -

Suttle Cadillac responded

We appreciate your feedback on the service for your GMC Canyon. We’re pleased to hear everything was handled with professionalism and that you felt well taken care of. We look forward to helping you again.

June 02, 2026

The staff was professional and friendly. I had a great experience getting body work done on my car. The staff was professional, friendly, and helpful from start to finish. They communicated More

by Veda.king7
Recommend Dealer
Yes
Employees Worked With
I forgot her name
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Jun 02, 2026 -

Suttle Cadillac responded

It’s great to hear the body work on your Mercedes-Benz C-Class was handled professionally and left you pleased with the results. We’re glad our team kept you informed, answered your questions, and delivered the quality you expected.

June 02, 2026

On time, excellent communication, and service with scheduling warrantied work. Friendly professional communicated ontime Careful More

by andrewabernathy20
Recommend Dealer
Yes
Employees Worked With
Ronda and the gold team
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Jun 02, 2026 -

Suttle Cadillac responded

Great to hear our team stayed on schedule and provided clear updates during your Chevrolet’s warranty service. Your comments on our careful work and friendly professionalism mean a lot. Thank you for the five-star rating and for choosing us for your service.

June 02, 2026

The Service Department has always demonstrated efficient and professional service. They keep you updated on the progress. More

by NANCYDAVIs4426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Green Team
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Jun 02, 2026 -

Suttle Cadillac responded

It’s great to hear that our service department provided efficient and professional care while keeping you updated throughout your Buick’s service. Thank you for the five-star rating and we look forward to assisting you again.

June 02, 2026

Listens to my concerns, always pleasant. Thomas, JD & the Green team; AWESOME ?? Outstanding More

by pinkyb98
Recommend Dealer
Yes
Employees Worked With
Green team, Thomas
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Jun 05, 2026 -

Suttle Cadillac responded

Thanks for sharing about your experience with Suttle Cadillac. We appreciate your business and hope to see you again soon!

June 02, 2026

The mechanic forgot to put the dipstick back in after my oil change so I had to take my car all the back to Suttle to have the oil and filter recharged and to be sure they didn't think there was any oil spi More

by ETOPPING
Recommend Dealer
No
Employees Worked With
Shelby
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Jun 02, 2026 -

Suttle Cadillac responded

There is absolutely no excuse for this. Suttle Motors has worked very hard to earn an excellent reputation for customer service and this is embarrassing. I am very glad it was rectified and sincerely hope you will give us another chance. Jim

June 02, 2026

They always take great care of us and make sure we are satisfied There Great More

by ANEHEATING
Recommend Dealer
Yes
Employees Worked With
Silver team
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Jun 02, 2026 -

Suttle Cadillac responded

What a pleasure to read your feedback. We’re glad your GMC Terrain received the attentive service you expect. Thank you for your high rating, and we look forward to assisting you again.

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