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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
380 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 380 reviews

July 20, 2026

Open and honest. Customer service was top notch The salesman was excellent and gave answers for all questions More

by Bigbeeze1
Recommend Dealer
Yes
Employees Worked With
Mickey
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Jul 20, 2026 -

Suttle Cadillac responded

It’s great to know our open and honest approach and customer service stood out during your visit. We’re glad our sales team could answer all your questions. Thank you for choosing your Jeep and we look forward to helping you again.

July 19, 2026

Great customer service and super helpful to get the best coverage from my warranty company More

by Jahir2008
Recommend Dealer
Yes
Employees Worked With
Shelby
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Jul 19, 2026 -

Suttle Cadillac responded

It’s great to know our team helped you secure the best warranty coverage for your GMC. We’re glad you found our customer service so helpful. We look forward to assisting you again.

July 19, 2026

Body shop experience and personnel fine, rental car people and service a disaster. Doug was very helpful as body shop coordinator. More

by RB
Recommend Dealer
Yes
Employees Worked With
Doug
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July 19, 2026

Good instructions upon delivery by Jerry. Great follow up with Jerry and Ronda to quickly address and fix a problem under bumper to bumper warranty. More

by RB
Recommend Dealer
Yes
Employees Worked With
Jerry Check and Ronda McClellen
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Jul 19, 2026 -

Suttle Cadillac responded

Thank you for mentioning the clear delivery instructions and swift follow up to resolve your Buick Envision issue under warranty. We’re glad to have addressed the bumper to bumper concern promptly. We appreciate your five star review and look forward to serving you again.

July 19, 2026

they were fast to do the estimate the bumper was damaged so had to wait for a new one More

by yoder.stephanie22
Recommend Dealer
Yes
Employees Worked With
chris and doug
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July 19, 2026

The service was top notch, I have been there twice since owning the car and I always feel like I’m somebody because the staff is very knowledgeable and friendly. From the moment I drive through the service More

by LOWWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda McLean 5 Stars
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Jul 19, 2026 -

Suttle Cadillac responded

Thanks for trusting us with your Cadillac service. Johnny and our team are delighted that our knowledgeable staff and comfortable waiting area made you feel well cared for from the moment you drove in until you left. We’re pleased to know your Escalade ESV inspires confidence every time you hit the road.

July 19, 2026

Efficient, friendly & professional! Thomas on the green team always provides excellent service. This past visit was very time efficient, friendly, & professional! More

by jordan93shoemaker
Recommend Dealer
Yes
Employees Worked With
Green Team - Thomas
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Jul 19, 2026 -

jordan93shoemaker responded

Thank you!

July 19, 2026

Great customer service and courteous staff. Its always pleasant to visit this service company and I aways enjoy the snacks as well. More

by btrfly5004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blue Team
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Jul 19, 2026 -

Suttle Cadillac responded

We’re glad our team provided courteous service and that you find visits welcoming. It’s wonderful you enjoy the snacks while here. We appreciate your loyalty and look forward to servicing your Cadillac again.

July 18, 2026

Efficient and smooth. Dropped car off at 9:30, it was ready to pick up at 11:30. I call that great service. More

by Kjwalthall
Recommend Dealer
Yes
Employees Worked With
Gold team/Rhonda
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Jul 19, 2026 -

Suttle Cadillac responded

It’s great to know your Cadillac ATS was ready within two hours. Thanks for noting our efficient turnaround. We look forward to welcoming you back.

July 18, 2026

Truck is always in shop and has to go back again. Then I make schedules only to be rebooked for a later date. Truck is too expensive to be dealing with these problems. More

by samuel.oates
Recommend Dealer
No
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Jul 20, 2026 -

Suttle Cadillac responded

After Researching your files, I am confused as to why Suttle Motors earned such a low rating. It would appear that yes, we did have to Order and Install a Power Seat Frame due to the original not being able to recline properly (resulting in Two Visits) plus the last visit was because of someone Wrapping a Seat Belt Shoulder Belt around the Headrest and Locking it. It would appear that both repairs were performed as quickly as possible. Please let me know what we did wrong so we can better serve you. At Suttle Motors, we believe customer care continues long after the sale, Samuel, and we regret that we fell short in your experience. I apologize that we have not been able to determine the cause of the issues and although I don't know the details, our Management Team will research the details Monday Morning and reach back out to you and work toward making things right.

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