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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
462 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 462 reviews

August 09, 2026

We have done business with Suttle for several years. They have one 0f the best customer service in the area. More

by jjscreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2026 -

Suttle Cadillac responded

After several years of trusting our service department with your Cadillac STS, hearing you rate our customer service among the area’s best is truly gratifying.

August 09, 2026

Great service. Everything on time and as promised. Love the service writers…..they are all so professional and pleasant. I’m Orange Team for Life!!! More

by VABeach customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Mitchell
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Aug 09, 2026 -

Suttle Cadillac responded

Hearing that the service on your Buick Enclave was on time and as promised is rewarding for our service department. Your compliments about our service writers and your five-star rating mean a great deal to us.

August 08, 2026

Friendly, prompt The rep, she was extremely friendly and knowledgeable I will continue to return More

by ronmanboot
Recommend Dealer
Yes
Employees Worked With
Orange team
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Aug 08, 2026 -

Suttle Cadillac responded

Hearing that you found our service friendly and prompt means a lot to our service team. We look forward to servicing your Toyota Sienna again.

August 08, 2026

Always pleasant and pleased with the results The quality of work is very high and I am very happy. More

by wendellgarner
Recommend Dealer
Yes
Employees Worked With
Perry
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Aug 08, 2026 -

Suttle Cadillac responded

Knowing that the work on your Escalade ESV was of such high quality is rewarding. Your positive feedback and five-star rating mean a great deal to our service team.

August 08, 2026

Everything ran like clockwork. Very thorough and very timely. Everyone was extremely nice and very accommodating. More

by Bobwidener
Recommend Dealer
Yes
Employees Worked With
Peter
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Aug 08, 2026 -

Suttle Cadillac responded

Knowing the service went smoothly for your Cadillac Escalade means a lot to us. We’re happy our team could provide thorough, timely, and accommodating care.

August 08, 2026

She met my service needs beyond expectation. I enjoy coming there for service. I will probably buy my next vehicle at Suttle. More

by larryminkel
Recommend Dealer
Yes
Employees Worked With
Rhonda
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Aug 08, 2026 -

Suttle Cadillac responded

Knowing your service experience exceeded expectations is rewarding for our team. We’re glad you enjoy coming in for service on your Honda Accord. Hearing you might choose us for your next vehicle purchase means a lot.

August 08, 2026

The work was great. Could not have matched color any better. Extremely Very friendly staff. More

by len
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body shop Nacole
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Aug 08, 2026 -

Suttle Cadillac responded

Knowing you are happy with the color match on your Mercury Milan means a lot to our service team. We’re pleased you found our staff so welcoming.

August 08, 2026

I was there for an oil change and tire rotation. Service was fine. I didn’t take long. And the hot chocolate was pretty good too. More

by rrsteve22
Recommend Dealer
Yes
Employees Worked With
Service department
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August 07, 2026

Organized. ..Great communication...skilled technicians Super courteous and polite...regardless of price, I always get great value I always leave with confidence More

by bobbyrutter1
Recommend Dealer
Yes
Employees Worked With
Ronda
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Aug 07, 2026 -

Suttle Cadillac responded

Your note about our communication and skilled technicians highlights the transparency and expertise our service department aims for. Knowing you always leave assured that your Jeep Cherokee is fixed means a lot to our team. We’re grateful you find value and courtesy in every visit.

August 07, 2026

Needed software update on my EV Thomas did a great job in updating my software specifics More

by Parkerswa
Recommend Dealer
Yes
Employees Worked With
Thomas
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