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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
165 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 165 reviews

June 08, 2026

Old school treatment of customers and thank goodness for it ! And here's another 5 words... More

by CfGRESHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2026

Brittany was very nice. The dealership was very efficient The work they did on my car made it look brand new again More

by Phillipsh36
Recommend Dealer
Yes
Employees Worked With
Brittany
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June 07, 2026

Fast and professional In and out on a little over an hour. Pricy for oil change and tire rotation More

by Krdahlen63
Recommend Dealer
Yes
Employees Worked With
No
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June 06, 2026

Professional establishment, keeps you informed on repair status, clean waiting area with free coffee, water and snacks. Repairs completed in accordance with repair timeline. Never had any problems with my r More

by CHOCBMW12000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2026 -

Suttle Cadillac responded

Thank you for highlighting our communication and the amenities in our waiting area. We’re glad the service on your Cadillac XT5 met the timeline and has been trouble-free. Johnny appreciates your feedback and looks forward to assisting you again.

June 06, 2026

Easy to schedule, knowledgeable staff, and always kept me informed. Perry will continue to be my service manager. More

by r.murtland
Recommend Dealer
Yes
Employees Worked With
Perry, Silver Team
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Jun 06, 2026 -

Suttle Cadillac responded

It’s great to see your five-star rating. We’re happy that scheduling was easy, our knowledgeable team kept you updated, and that your Cadillac DTS service met your expectations. We look forward to assisting you again.

June 06, 2026

Friendly, helpful, professional. I have remained a customer since 1968, yes, 1968. My children and grandchildren are also Suttle Motors customers, because they take care of their cus More

by chuck2bauman
Recommend Dealer
Yes
Employees Worked With
Kyra Russell, Service Greeter, and Ronda McLean, Gold Team Service Advisor
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Jun 06, 2026 -

Suttle Cadillac responded

It’s an honor to have earned your loyalty since 1968 and to serve your children and grandchildren as well. We’re glad our team provided friendly, helpful, and professional service on your Buick Envision. Thank you for choosing us over the years.

June 06, 2026

Quick, courteous, above and beyond Got vehicle there this Monday done Wednesday, they weren't supposed to even look at it till Thursday More

by skipdogg123
Recommend Dealer
Yes
Employees Worked With
Thomas, green team
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Jun 06, 2026 -

Suttle Cadillac responded

Thank you for the 5-star rating and for trusting us with your Buick. We’re pleased we could complete the work ahead of schedule and provide courteous service. It’s rewarding to know our team went above and beyond for you.

June 06, 2026

Very quick and easy. Ben got me the best rate and worked with me on my dream truck. I'll definitely tell my friends and family about the dealership More

by emartinez6767
Recommend Dealer
Yes
Employees Worked With
BEN RACHELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BEN RACHELL
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Jun 06, 2026 -

Suttle Cadillac responded

Thank you for the five-star rating. We’re thrilled the process was quick and that Ben secured the best rate on your GMC Sierra 1500. Your referrals to friends and family are greatly appreciated.

June 06, 2026

Everything was very good treatment in and out service beautiful Excellent job courtesy and the break room More

by kelleytheodore60
Recommend Dealer
Yes
Employees Worked With
Blue team
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Jun 06, 2026 -

Suttle Cadillac responded

We’re delighted the service experience for your Cadillac Escalade ESV went smoothly from start to finish and that you enjoyed our break room. Thank you for recognizing our team’s courteous approach and thorough care. We look forward to assisting you again.

June 05, 2026

Absolutely wonderful experience! Mark Marvuglio was top notch from the test drive to completion of sale!! Highly impressed with everyone at the dealership More

by Kflesh824
Recommend Dealer
Yes
Employees Worked With
Mark Marvuglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Marvuglio
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Jun 06, 2026 -

Suttle Cadillac responded

It’s wonderful to hear that Mark provided excellent assistance through your GMC purchase. We’re pleased our team made a positive impression throughout the process. Thank you for choosing GMC and sharing your experience.

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