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Suttle Cadillac
Newport News, VA
259 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 259 reviews
July 23, 2016
Very satisfied with the experience Tom Wright and Jaclyn Vazquez both went out of their way to work with us and make sure we picked the right vehicle for our needs. They displayed excel Tom Wright and Jaclyn Vazquez both went out of their way to work with us and make sure we picked the right vehicle for our needs. They displayed excellent product knowledge and great customer service and responsiveness without being pushy. More
by Car girl
Employees Worked With
Tom Wright, Jaclyn Vazquez
June 18, 2016
Kind and knowledgeable staff It was a pleasure doing business with Suttle Motor Corp. in purchasing our new vehicle. We appreciated Mr. Melvin Dawson's kindness and professional It was a pleasure doing business with Suttle Motor Corp. in purchasing our new vehicle. We appreciated Mr. Melvin Dawson's kindness and professional attitude while going over the new features of the vehicle. We also appreciated Mr. Dawson's determination to have our new vehicle setup. The way my wife and I needed before we left the dealership. He was very instrumental in helping us determine which vehicle was what we needed. The quality of work of each staff member that we worked with to complete our purchase was very much appreciated. More
by JEP SUV
Employees Worked With
Melvin Dawson
June 15, 2016
They Make you feel right at home! After being in a car accident, the process of finding a new car when you were not planning to can be quite the stressful experience. I wish i came dir After being in a car accident, the process of finding a new car when you were not planning to can be quite the stressful experience. I wish i came directly to Suttle to buy my replacement family vehicle.Throughout the course of a weekend I visited countless dealerships. Some were helpful but didnt have what I want, some had what i wanted but the service was absolutely terrible. When i got to Suttle I wasnt bombarded by the hounds (hungry salesman) I was simply directed to a recommended salesman and the process began, AND MAN WAS IT PLEASANT. We had our 2 year old daughter with us and it was nice to see that she wasnt treated as an afterthought. Our salesman brought her treats, something to drink, he even held a full blown conversation with her all while My wife and I looked over the particulars of the car. This blew me away. The purchasing process was also very pleasant. Instead of getting us to bite on the first offer the banks began to throw at us, our salesman gutted it out and found us the best deal possible. It truly was hassle free. So in parting I would like to say if you want to go to a dealership with quality cars, and even better service, head straight to Suttle in Newport News. I have found my "go to" dealership, if you come here, you will find yours too. More
by alopez3191
Employees Worked With
SONNY
May 18, 2016
The best car buying experience I have ever had. Fantastic team at this dealership,no pressure,lots of vehicles to chose from and I got a great deal.I will buy from them again..Melvin Dawson was grea Fantastic team at this dealership,no pressure,lots of vehicles to chose from and I got a great deal.I will buy from them again..Melvin Dawson was great. More
by zbuddy
Employees Worked With
Melvin Dawson
April 20, 2016
Preowned Vehicle Purchase Just another great Suttle experience. My wife and I have been considering a new or recent model upgrade for some time and I finally detected on the Su Just another great Suttle experience. My wife and I have been considering a new or recent model upgrade for some time and I finally detected on the Suttle preowned Site a Buick Lacrosse which looked too good to be true. I immediately contacted Jim Russo and set up a visit and vehicle review the following morning. Jim warmly greeted us and ran us thru the vehicle particulars and coupled us with an experienced, knowledge Salesperson: Steve Gamble. Steve got us in the vehicle, briefed us on the necessities of operating the vehicle and then launched us on our test drive. The vehicle was beautiful, clean and pre serviced and turned out to be very suitable for our needs. After price negotiations and settlement we told Steve when we would like to take delivery and he arranged everything to our satisfaction including a complete briefing on all the vehicle system operations. This is the second vehicle (last new) I have purchased from Suttle in the last ten years and my association goes back some 35 years. Their service department which I have used over the past 10 years is also choice and very competitive price wise. Looking forward to my good car needs and care from this fine Dealership. More
by Robott
Employees Worked With
Jim Russo & Steve Gamble
April 11, 2016
Suttle Motors is awesome. especially compared to other dealers I've dealt with in my 20+ years as a motorist, Suttle, did such an outstanding job of getting me in the right veh especially compared to other dealers I've dealt with in my 20+ years as a motorist, Suttle, did such an outstanding job of getting me in the right vehicle for the right price quickly and easily. All negotiations were made on the phone and when terms were agreed upon, Jaclyn Vazquez and Jacob Nantell drove the vehicle all the way out to Virginia Beach to deliver it and sign paper work. The whole experience took 30 minutes tops and that includes the amount of time demonstrating all the features on the Canyon. The GMC Canyon is an awesome vehicle too and Jaclyn threw in a whole slew of extra features / packages I didn't even ask for. I don't normally view car dealers as long term relationships but my experience with Suttle changed that completely. I see myself doing business with these folks whenever I need a new car. More
by Jake
Employees Worked With
Jaclyn Vazquez, Jacob Nantell
February 10, 2016
great service If you need GM service this is a fanatastic place. I have had 2 vehicles over last 5 years worked on here. On time, on target. If you need GM service this is a fanatastic place. I have had 2 vehicles over last 5 years worked on here. On time, on target. More
by lindfr
Employees Worked With
Rhonda
August 17, 2015
Service Department has been phenomenal The service department has always been great in my experience. Even in the few times that something unforeseen shows up, they have been great in comm The service department has always been great in my experience. Even in the few times that something unforeseen shows up, they have been great in communicating the issues, the fix(es) and if there are any delays. They always seem eager to help and are pretty quick in the turn-around times. I have recommended them to a number of people and they have all had good experiences. I have also purchased a used car from them and it was as smooth as you would expect (I cannot remember the sales reps name as it has been a number of years). In service, sales, or finance, I have always felt like my business was appreciated and have always been treated in a professional and welcoming manner. More
by jellis413
Employees Worked With
Kenny Patterson
August 17, 2015
GM fans this is the place for sales and service I have purchased a new GMC truck from Suttle Motors and have had service and body shop work done on my cars as well. I am a GM fan and they are in my I have purchased a new GMC truck from Suttle Motors and have had service and body shop work done on my cars as well. I am a GM fan and they are in my opinion the best source for GM products in this area. I have recommended friends purchase cars from this dealership. I always tell folks to do their homework and be prepared to negotiate with the sales folks. I was treated fairly and got a good deal on my trade and purchase. The service department always treats me like they appreciate my business. If you can make Kenny Patterson your service writer. More
by Deano
Employees Worked With
Kenny Patterson
June 16, 2015
Third generation of the Suttle Family lowers the bar Have you ever seen a business go down hill with children entering a business? In my opinion, the Suttle Motor Car Company has made this mistake. Myles Have you ever seen a business go down hill with children entering a business? In my opinion, the Suttle Motor Car Company has made this mistake. Myles Suttle, less than two years out of college, has vaulted to assistant used car manager, displacing others that have worked at the dealership for years. I know the family and the previous two generations, however, Myles Suttle has reached a new low in customer service. I received a quotation for trading in a SUV that was purchased new from the dealership. I accepted the quotation and left a message asking for a time to deliver the vehicle and execute the transaction, 6 days ago. Myles has not returned a telephone call in almost 2 weeks, the beginning of the process. He has not responded to cell phone calls, calls to the dealership on the land line or text messages to schedule a time. Myles prefers texting and he uses this method, even when a telephone call is requested. It is unfortunate that nepotism trumps customer service. More
by letjoeknow
Employees Worked With
Myles Suttle, assistant used car manager, vaulted into the position because he is part of the family
