Suttle Cadillac

The Service Dept. I had an emergency with my Cadillac and had to be towed to Suttle Motors. This was my very first visit to this facility and I was astounded at the she I had an emergency with my Cadillac and had to be towed to Suttle Motors. This was my very first visit to this facility and I was astounded at the shear magnitude of this operation. I was happily greeted in the service lane, offered a complimentary alignment check (which I accepted gratefully) and directed to a service consultant. My service writer was James Dianna, he was very understanding, took down all of my information and offered me shuttle service if I did not want to wait for the diagnosis. I chose to sit in the lounge which was very comfortable, has a Starbucks coffee machine and a sweet woman comes around every now and again with complimentary snacks. The whole facility is very clean and all the employees treated me like family. After a little while I was called back to the service lane where I was met with James and one of his technicians, who was very nice and explained what was going on with my vehicle without sounding condescending. I really appreciated the way they conducted themselves since as a female I am used to being treated a certain way. Things with my vehicle were not as bad as I thought they would be and the treatment I had with Suttle Motors will definitely have me coming back. Thank you so very much! More

Best General Motors Dealership in hampton roads. From the Sales Dept to the Service Experience everything is always excellent. I have also had great experiences with the collision center. Steve Dav From the Sales Dept to the Service Experience everything is always excellent. I have also had great experiences with the collision center. Steve Davis is outstanding and has a great team. More

Horrible Sales Team I spent the last week trying to purchase a truck from Suttle. I showed up after contacting the Sales dept. about a truck I saw online. Drove almost I spent the last week trying to purchase a truck from Suttle. I showed up after contacting the Sales dept. about a truck I saw online. Drove almost an hour to get there to find out it is not even at the lot yet!!! The truck finally shows up several days later and I was told by Jim and Mark I would have first option to purchase. (I already have my financing set up and approved for a loan) I finally see the truck before it is sent to the shop for their inspection and repairs and MARK told me it will only be a day or two. After 3 more days I am calling MARK to find out where it is and if it is ready, only to get a Call TODAY telling me they SOLD IT!!!! Really?!?!? I have been waiting a week to buy this truck and it is sold!!! Had I known I could have put a deposit down or purchased it when I saw it I WOULD HAVE!!! I was told it has to go through the SHOP. I did not expect this at all. To top it off Miles Suttle called and left a VM acting like he was going to apologize for the horrible experience and when I called back it went straight to VM and still no response!!! More

Poor customer service I had to take my vehicle in for a paint repair for the ninth time and there is absolutely no quality control in there body and paint shop the service I had to take my vehicle in for a paint repair for the ninth time and there is absolutely no quality control in there body and paint shop the service guy I had to deal with has no clue what he is doing there I had to point out everything that was missed and it's still not right there's runs in the paint and the service guy tried to place the blame on me and when I asked him to get one of the Suttles out there he refused so I had to hunt down someone myself. Stay away from here they don't care about doing quality work. More

Treated like they did not want my business-arrogant From the moment I walked in they acted like they did not want to help me and definitely went out of their way to discourage me from purchasing a new S From the moment I walked in they acted like they did not want to help me and definitely went out of their way to discourage me from purchasing a new SUV. Larry the Sales Mgr was arrogant and would not even talk to me even though he was just a few feet away. He kept sending the sales person who was not able to provide answers. Worst the Sales Mgr was chatting with a coworker as I walked by him. We called another sales manager there and they did not return our call. Not sure why they seem to discourage some buyers by treating them so badly. More

Treated like lower class First off I've been in sales and have family in sales so i know how to play the game and how it works. Believe me when I say your sales team is less t First off I've been in sales and have family in sales so i know how to play the game and how it works. Believe me when I say your sales team is less than par. Not trying to damage anyones reputation by naming names. They will low ball your trade by offering you half of its value and tell you they cannot budge on their price in the least (not a fair trade off). My wife and I were treated like an inconvenience from the second we got there even when making an appointment. We were also traded off to someone other than who we were told we would be meeting with by the internet sales guy. We came in looking to buy that day and it seemed they didn't have time to deal with us and they were reluctantly running numbers. The length of time to even bring back figures for a deal took way too long and was blamed on a computer system that the sales guy said was ALWAYS going down or losing the data they enter. You would think that they would get a new system then. I had high hopes on buying that day but left in the vehicle I came in. I hate seeing dealers like this it really turns people off to the whole buying experience. There is a lot more to the poor experience but I am getting frustrated typing it out and thinking about it. Don't bother asking for me to come back we will not be back and I urge anyone looking for a vehicle here to be prepared for a lack luster experience. If you're a veteran or active duty you should look somewhere else (wont go into details but youre just another sale there) More

Incomplete Disappointed in service, car returned with inside scratches and not correctly put back together, problem not solved . Very sad I will have to buy anot Disappointed in service, car returned with inside scratches and not correctly put back together, problem not solved . Very sad I will have to buy another car after only owning for less than 2 years. Beware of certified used didn't seem to be the case for me. More

Purchasing From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car. Thanks to a wonderful From our home in North Carolina, I could correspond with Jim Russo at the dealership and was thrilled when we found our car. Thanks to a wonderful online experience our drive to Virginia was Worth every minute. Steve Gamble, the guru of gagetry, on the Cadillac SRX could not have been more helpful. We went through the car stem to stern enjoying the opportunity to learn more about the car we purchased. We highly recommend the Suttle Dealership especially the valued online eexperience. Thank you to Jim and Steve, our SRX guru, for a wonderful purchasing experience. The Hardy's More