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Suttle Cadillac
Newport News, VA
462 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 462 reviews
August 26, 2013
I have never been treated WORST as a consumer in my life!!!! More so as a silly woman who doesn't know anything. If you value your hard earned dollar, stay away from Suttle Motors!!! I was in the marke life!!!! More so as a silly woman who doesn't know anything. If you value your hard earned dollar, stay away from Suttle Motors!!! I was in the market for a 2013 CTS Coupe and searched the internet for the best prices via the internet (the way of the world now) Suttle seemed to have the best pricing. So after a week of trying to wheel and deal I was ready to hit the lot. I knew what I wanted but it was a little over my price so I had a plan B &C just in case I couldn't get into exactly what I was looking for. I worked with Mike Worlin who couldn't make a move without the asst sales manager Tracy Lego... Which was strange but who cares.... I've got 2 people helping me right? WRONG!! They didn't seem interested in selling me a car without knowing how much I wanted to spend, so instead of the Performance coupe I asked to see they paraded me around a Premium! Which I didn't know was a premium until the #'s came out. Immediately Tracy was annoyed by this. So he reran the Performance #s but I was not able to qualify for their financing which annoyed him even more. After ignoring the obvious attitudes, I went to my plan B which was to use the check I already had in my purse for 35k and throw cash on top of it for a Glacier Blue Coupe performance they had listed for 38,995. Mike does the numbers and I'm all set to ride off in my new ride when Tracy comes out with a price that is $3000 more than the internet price (not taxes)!!!! He proceeds to tell me that on Tuesday GM went on their site and changed their prices so the price we had was incorrect. Now my plan B is the same price as my plan A. Of course I'm asking him to honor the price I had, the price they had listed on Suttlemotors.com...... He walks off!! Just walks off and they literally left us standing in the middle of their lot...Without another word! And they never return!! Mike is working with someone else. This was a poor attempt to get me to pay more because it was obvious I wanted the car. I refused...REFUSED to spend one cent in that dealership!! I'm humiliated and I wasted a beautiful Saturday (6hrs, plus an hr drive both way!!) with 2 people who didn't think I could afford the car anyway because I wanted all of the discounts and incentives!! (Even thou I pulled up in a 2002 Escalade) I was treated less than poorly today and in the end, I am happy that they did not get any of my "average Joe's" money!! More
by msloveli
Employees Worked With
Tracy Lego & Mike Worlin
October 16, 2012
I have been a customer for over ten years, bought fours cars from them and have always been treated with courtesy, friendliness and quality service. Highly recommend cars from them and have always been treated with courtesy, friendliness and quality service. Highly recommend More
by harrishouse
Employees Worked With
Davis, Hurst, Morgan, Carter
