Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sutton Ford
Matteson, IL
4,612 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,612 reviews
January 26, 2013
Ryan was very helpful in fulfilling my need to get me the car I was looking for. Ryan also made good conversation to make me feel comfortable at Sutton Ford. car I was looking for. Ryan also made good conversation to make me feel comfortable at Sutton Ford. More
by angelaangieb.brinson
Employees Worked With
Ryan Tyson Ashley Webb
January 24, 2013
My overall experience at this dealership was excellent. From the momentI step into the dealership I was greeted with a warm smile and was asked How can I help you. I was then paired with Marcus Ware who ga From the momentI step into the dealership I was greeted with a warm smile and was asked How can I help you. I was then paired with Marcus Ware who gave me great customer service and help me get into my new car and was determind that I was going to walk out with one which I did. I was very happy with my purchase. Overall this dealership was great. I will recommend this dealership which I have to friends and family. More
by KarlitaButler
Employees Worked With
Marcus Ware
January 24, 2013
I was refer to Sutton Ford by a good friend who has been doing business with the dealership for years,as a young adult she remember her Dad buying from there and the service that they received she said was doing business with the dealership for years,as a young adult she remember her Dad buying from there and the service that they received she said was incredible. I came there one early morning and i was approach by Andre Green, very well dress young man ,had lots of good information on the car that i was looking for.He spent hours working with me because after he had reviewed other option for me,i realize that what i wanted, was really not what i needed at the time as far as price. He work real hard to get me close to were i wanted to be. This guy had a lot of patience,he was amazing he made me feel different about the way i felt about sales reps only caring about there pockets.The service he gave was awesome from top to bottom, now i see why she sent me there a place that i will do business with again. And for Mr Green your the greatest! More
by sfraction
Employees Worked With
Andre Green
January 23, 2013
The experience that I had was great, everything was explain to me in full detail. Mr. Green was a pleasant person and answer all of the questions that I had. I would purchase another vehicle from this explain to me in full detail. Mr. Green was a pleasant person and answer all of the questions that I had. I would purchase another vehicle from this dealership and saleman. More
by griggins
Employees Worked With
Andre Green
January 23, 2013
Marcus was great to work with. He was friendly, professional & knew his products. I would highly recommend him & the dealership to friends & family. It was a great experience. professional & knew his products. I would highly recommend him & the dealership to friends & family. It was a great experience. More
by Gabby769
Employees Worked With
Marcus Ware
January 23, 2013
I had a chapter 7 bankruptcy that had just been discharged and was in need of a vehicle. I received a letter from Sutton Ford in Matteson informing me that I may able to make a fresh start and rees discharged and was in need of a vehicle. I received a letter from Sutton Ford in Matteson informing me that I may able to make a fresh start and reestablish my credit. Marcus Ware was very professional and helpful in assisting me in purchasing a car that fit my budget. Since that time I have referred others to him and would definitely return to purchase another vehicle from Marcus. Dunia Tyler More
by duniatyler
Employees Worked With
Marcus Ware
January 23, 2013
I recommend not only this place but this man, Marcus. We buy all of our cars here! Great service! Always great deals! They go the extra mile to make sure you have the car you want. buy all of our cars here! Great service! Always great deals! They go the extra mile to make sure you have the car you want. More
by Bdianj
Employees Worked With
Marcus ware
December 30, 2012
Beware of extra charges added for items which should be optional. All new cars off the truck have #'s scratched on the windshield for which they try to charge you $400. Then there's another $1500 for "pain optional. All new cars off the truck have #'s scratched on the windshield for which they try to charge you $400. Then there's another $1500 for "paint protection". Beware.... you have been warned. There are other Ford dealers in the area that conduct business in a reputable manner. More
by Joe below
Employees Worked With
Al
December 02, 2012
Run fast, and go elsewhere!! I am not one to blog or Run fast, and go elsewhere!! I am not one to blog or write reviews, but I felt compelled too, after my experience with this dealership. Please read Run fast, and go elsewhere!! I am not one to blog or write reviews, but I felt compelled too, after my experience with this dealership. Please read and consider going elsewhere. I had an issue where Sutton Ford fraudulently ran my credit, not once, but twice in two days. I went to the dealership as to inquire why they ran it without my permission. They had stated I applied on line with a 3rd party which they buy leads from. I Informed them I did no such thing, as I am currently applying for a mortgage. FRANK the "sales manger" stood up to me and tried to intimidate me, he stated " that unless I am conducting business, I need to leave." I then informed "I will be contacting the BBB & FTC," he then said "go ahead I don't care" There was no sympathy or accountability. No willingness to look into the issue, and definitely no willingness to resolve it. With that, just imagine if you have an issue with a purchase there. I called and placed a complaint with the Ford corporate offices, and they were more helpful. In short, I guess I was looking for a business to stand up and do the right thing when someone has such an issue, and just remove the inquires from my credit report. If this is the level of service that I received when fraud occured, I can only imagine how they treat their customers. You've been warned, this is not a stand up dealership at all. Please do not do business with Frank, he will try to intimidate you, till he gets his way. Go to another dealership.. So many more reputable Ford dealerships around More
by soxfan342
Employees Worked With
Frank "sales Manger"
