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Sutton Ford

4.7

1,039 Lifetime Reviews

21315 Central Avenue, Matteson, Illinois 60443
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Top Reviewed Employees

Jillian Stanford at Sutton Ford

Jillian Stanford

Quicklane Advisor
5.0
Cree Lyons at Sutton Ford

Cree Lyons

Service
5.0
Jamie Vasquez at Sutton Ford

Jamie Vasquez

Service
4.9
Melissa LeBran at Sutton Ford

Melissa LeBran

Service Advisor
4.9

Latest Reviews

December 06, 2019

"Friendly with excellent service"

- Carr Verified Customer

One of the most friendly places I have had service. Organized with awesome work skills. Would highly recommend this dealership to others. Will be back if needed.

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Employees Worked With

December 05, 2019

"Excellent Customer Service"

- GLOPEZ01 Verified Customer

From the ease of scheduling an appointment after-hours to the excellent service encountered at the service desk. It was a smooth and trusting experience knowing the the vehicle was in good hands to get repaired. At check out service was superb.

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Employees Worked With

December 05, 2019

"Remote Starter Installation "

- stanleyrobinson758 Verified Customer

I experienced several disappointments first, after dropping off my vehicle for a pre scheduled appointment and several minutes after I arrived home. I received a call from Dave and he asked me was the parts ordered? I then told Dave that I assumed that the parts would be ordered when I scheduled the service. Dave told me that he had to order the parts and he would provide me with a loaner vehicle (I am very thankful for the loaner). Lastly upon picking up my vehicle I asked the cashier if someone would show me how to operate the newly installed remote starter and she informed that department is closed and no one was available. The cashier then told me to have a seat and she will see if someone from an another department could assist me. Several minutes later a courteous and very professional employee explained to me how to operate the remote. In closing in the future when a customer request service, the call taker should verify if the parts are in stock. Also when a customer pick up their vehicle an employee or some type of printed information that explains to the customer how to operate the newly after market part. Overall My experience was acceptable and I will come back for future services.

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Employees Worked With

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Photos

Sutton Ford, Matteson, IL, 60443