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Sutton Ford

Matteson, IL

4.5
3,741 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 3,741 reviews

December 04, 2022

Sales manager yelled at me because I was calling his service part manager too much told me to apologize, I said I’m not gonna apologize to nobody. I just bought a car from you for almost 23,000 and you More

by mspilarsmith
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nate Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
LaToyta McDonald
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittani Ashley Culpepper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Semik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cree Lyons
1.0
This rating includes all reviews, with more weight given to recent reviews.
matt monix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg not a good salesman
December 04, 2022

Long time customer not happy with last service call. Went in for the works oil change and got stiffed on tire rotation. Said I needed to buy all new lug nuts because mine were "swollen". At a cost of $ More

by rotgutjohnny001
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa melissa
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2022

The vehicle looked like showroom finish when I picked it up. I was very impressed and hate I didn’t bring it in to get serviced last year. More

by juanitaharrison
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Mohrbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Sutton Ford responded

Hello there! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2022

did a great job finding my problem and fixing it cant believe i missed that went by every thing in my alldata online. More

by JHENRY6
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Sutton Ford responded

Hello, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2022

The service has always been great when I have taken my car in for service. The staff is very friendly and timely. More

by Pachuta349
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Sutton Ford responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

December 01, 2022

Great staff and service. I got the vehicle I had in mind and very happy with my purchase. I would definitely recommend Sutton Ford. More

by dcadena0
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg
Dec 03, 2022 -

Sutton Ford responded

Hi, we appreciate your recommendation of our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 01, 2022

Always stellar service at Sutton Ford! Thank you for promptly addressing the recall on our vehicle! 👍 More

by Klinger
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Mohrbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2022

I’ve been a customer for over twenty five years. The customer service has always been great. They’re always friendly, professional, polite. You can’t ask for much more than that. More

by jonlsam1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Sutton Ford Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2022

My wait time was not articulated to me. I had to check on my vehicle More

by devitawilliams1
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anita Sutton
Dec 03, 2022 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

November 30, 2022

Needed help with my key fob and how it will work out with my replacement fob. Did not get programed at this time More

by bigpoppajnsjr
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Sutton Ford responded

Hi, thanks for the four star-rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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