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Sweeney Chevrolet Buick GMC - Service Center

Youngstown, OH

3.6
23 Lifetime Reviews Review Dealership

23 Reviews of Sweeney Chevrolet Buick GMC - Service Center

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February 03, 2021

"In these trying times the service department went above..."

- JW

In these trying times the service department went above and beyond by providing safe and contact free service for our vehicle. We greatly appreciate it.

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Recommend Dealer
Yes
Employees Worked With
Feb 05, 2021 -

Sweeney Chevrolet Buick GMC responded

Thank you for the feedback! We appreciate you!

September 10, 2020

"Mitch is top notch!! I purchased my last car 6 yrs ago..."

- cinbe859

Mitch is top notch!! I purchased my last car 6 yrs ago from Mitch and he has been there whenever needed. Today I brought my 2014 Equinox in for an oil change and am picking up my new 2020 tomorrow!! Thank you, Mitch!! You are the best!! 😊. To the question below... I keep coming back to Sweeney because of Mitch.

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Recommend Dealer
Yes
Employees Worked With
Sep 11, 2020 -

Sweeney Chevrolet Buick GMC responded

Hi! Thank you very much for the great review! Our Sales Specialists are here to make sure our customers receive the best buying experience. It is a pleasure for the Sweeney Team to be of assistance. Enjoy your new vehicle!

July 17, 2020

"Absolutely terrible service. Had a 9:30 appointment...."

- Hjkordes55

Absolutely terrible service. Had a 9:30 appointment. Called at 3:30 for the status of my truck. Only to find out that they had not even started on it. Had it six hours and did absolutely nothing on it. Not even a courtesy call.

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Recommend Dealer
No
Employees Worked With
Russ, service dept
June 28, 2020

"Sweeney Service did not follow COVID safety protocols for..."

- Chevy428

Sweeney Service did not follow COVID safety protocols for my oil change. I watched the valet get out of my vehicle without sanitizing it and had my keys to the cashier without sanitizing them. If you are concerned about COVID, you may want to express that to the lazy workers.

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Recommend Dealer
No
Employees Worked With
N/A
June 02, 2020

"Mitch H was the best! He knew exactly the type of vehicle..."

- camosure

Mitch H was the best! He knew exactly the type of vehicle we were looking for, and wasted no time getting us the one we wanted in our price range! He was professional, efficient, and quick in finding us the car we desired! We love our new 2020 Chevy traverse in our price range! Thank you Mitch Hulvalchick!

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Recommend Dealer
Yes
Employees Worked With
Jun 03, 2020 -

Sweeney Chevrolet Buick GMC responded

Hi! Thank you for the positive review! The Sweeney Team is always working hard to provide the best customer experience. Enjoy your brand new 2020 Chevy Traverse! Thank you for choosing Sweeney!

January 18, 2020

"Jordan was a GREAT help. I highly recommend him and he..."

- b.moffatt0904

Jordan was a GREAT help. I highly recommend him and he went above and beyond to get me the best rate for financing. Thank you again:)

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Recommend Dealer
Yes
Employees Worked With
Jan 20, 2020 -

Sweeney Chevrolet Buick GMC responded

Hi! Thank you for the review! It is always good to hear back from out customers!

November 07, 2019

"Sweeney does not back their product"

- TC

Overall this was a poor experience. We purchased a $30,000 vehicle from Sweeney and the check engine light came on for 3 unrelated problems within the first month. The service department insisted that we owed a deductible even though the first problem occurred within 5 days of the purchase of the vehicle. Only after multiple phone calls to management and after nearly a week had passed did we finally get the deductible waived. The second time we took the vehicle in for service, 2 additional repairs were done but we were only told about one of them. The only way we knew about the 2nd repair is we were given a printout when we picked up the car that listed that it had be done and I asked the service department about it. I feel that it is unethical to make repairs without disclosing it to the owner. This situation was not handled well throughout the entire process, which is why we are giving Sweeney a negative review.

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Recommend Dealer
No
Employees Worked With
Rich Brenner, Ed Gainard, Derek Snyder
November 06, 2019

"Bad Service all the way around !"

- Chuck

I dropped my wife's 2015 Chevy Trax (purchased new from Sweeney in 2015) off on Friday 10/11/19 due to an acceleration issue. Was contacted by "Jerry" Monday 10/14. He stated that it looked like something was building a nest in the air cleaner compartment (which I found difficult to believe as this is my wife's daily driver) Regardless, I authorized a new air cleaner install at $130.00. Jerry called me on Tuesday 10/15 and said the car was still having acceleration issues after the air cleaner. I didn't hear from him again until Wednesday 10/16. He claimed they determined the cause was one spark plug and one coil wire wasn't firing. He quoted me $250 on top of the $130 to fix it. I hesitantly authorized the repair. I called Fri. 10/18. Jerry then claimed the problem was fixed, but he wanted to drive it home that evening to be sure. I authorized him to do that. I called Monday, 10/21. After a few attempts to speak to Jerry, he finally called me back. He stated that the car was still doing the same thing after he drove it home. I did not hear back until I called Wednesday 10/23 in which Jerry stated his Techs were stumped and trying to get a hold of GM Technical Support for help. Again, I didn't hear back until I called Monday 10/28. Jerry then claimed they think it may be the fuel injector(s). I did not authorize any other service until I knew for sure what the real problem was. I did not hear back until I called Wend. 10/30. Jerry told me that the parts (?) had not arrived yet. I did not hear back until Fri 11/01. Jerry said the problem was fixed and he was wrapping up the paperwork and would call me back later in the afternoon. He never called. I finally called Tuesday 11/5. After being placed on hold three times, another gentleman answered and told me Jerry was on vacation. He stated he didn't know what was going on with my car but he'd find out. He placed me back on hold. After a few minutes he informed me the car was done and I could pick it up at the cashiers window. When I asked him the total amount he stated he had to get a hold of Jerry and would call me back. He did call back after 5 minutes and said the cost was $382 but did not (or could not) tell me what they did. I picked the car up at 7:00 p.m. after writing a check for $382. After 3 1/2 weeks, my car was given back to me dirty on the outside and dusty on the inside with 1/2 tank of gas. ( Tank was full when I drooped it off on Friday 10/11 ). I am very upset, as I bought both my wife's Trax and my Colorado from Sweeney brand new in 2015 and 2016. I will never purchase another vehicle from them and I wouldn't take another vehicle in for a repair there if it died in front of the dealership.

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Recommend Dealer
No
Employees Worked With
Jerry
October 03, 2019

"Melinda Diamond was our salesperson.She was excellent...."

- Kathy

Melinda Diamond was our salesperson.She was excellent. This was the easiest car we ever purchased, She was very professional and easy to deal with. She even delivered the car to us.

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Recommend Dealer
Yes
Employees Worked With
Melinda Diamond
Oct 16, 2019 -

Sweeney Chevrolet Buick GMC responded

Kathy, thank you for the great review! We really appreciate it!

June 23, 2019

"Installation"

- funguy6767

The service dept did great job I my car. There the best dealership. Very happy. They do the best work. Would recommend them very much

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Yes
Employees Worked With
1
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