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Swickard Acura of Thousand Oaks

Thousand Oaks, CA

4.9
135 Reviews

3945 Auto Mall Drive

Thousand Oaks, CA

91362

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135 Reviews of Swickard Acura of Thousand Oaks

September 29, 2015

Best Car Shopping Experience Ever! Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was More

by Davidsotelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastien, Steve Kim, James Klein
February 27, 2014

We just purchased a 2014 Acura MDX from Acura of Thousand Oaks. This was the best experience we have ever had buying a car. We contacted various dealerships and Sam responded right away with the best price More

by Hatch5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Motamedi
February 18, 2014

I recently just purchases a 2014 Acura TSX from Acura of Thousand Oaks from Daniel Hyam and I must say this was by far the easiest car buying experience I have encountered. He was extremely patient with me More

by kw1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 11, 2014

I recently helped my brother buy a used Volkswagen. Daniel Hyam seemed sincerely interested in helping him find the car that would make him happiest - a contrast from the nearby Volkswagen dealership. More

by morganbleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Kester
January 09, 2014

This is our 3rd Acura we have purchased here. I do not think we will ever go to another dealer. They make everything so easy. This was our first time to work with Sam and he was fabulous. He was friend More

by kvolpei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Motamedi
December 31, 2013

Had a great experience. Sam made buying my new MDX easy. He was able to beat the price of the other Acura dealers in area and worked with Brett the get me a finance rate that was lower than I expected. More

by NealMschneider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Motamedi
December 04, 2013

Purchased a new Acura 2014 MDX with Sam this past weekend. He was great to work with. Called multiple Acura dealerships, but Sam was the most professional and easiest to work with. Price was the be More

by gibbyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Motamedi
August 14, 2013

Not a friendly place at all. just a lot of wasted time. I really wasted 6 hours for nothing other than a upset stomach. The deal was over $1000 what I wanted to pay. More

by ORomero
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Lehmann
Aug 17, 2013 -

Swickard Acura of Thousand Oaks responded

Mr. Romero, This is Nikki Looper, Client Relations here at the Dealership. Your review was brought to our attention and I wanted to reach out to you. Firstly, I’d like to thank you for bringing this to our attention. At Acura of Thousand Oaks our Client’s Satisfaction is truly our highest priority. That being said, we apologize that your experience was less than satisfactory and we would like to rectify the situation. Is there a chance you could provide us with more feedback in regards to your visit? We would like to utilize the information for improving our processes. Also, have you purchased a vehicle yet? If you are still searching, we would love to invite you back to the Dealership and to speak with one of our Sales Managers on Staff. The Sales Team you would be working with are of the utmost professionalism. Our main line here at the Dealership is (805) 371-5800, and my direct line is (805) 421-5270. Please do not hesitate to contact myself or one of our Sales Managers; we would all be more than happy to assist you. We apologize again for your less than positive experience with us. We look forward to hearing back from you! Warm Regards, Nikki Looper Client Relations Acura of Thousand Oaks Direct Line: (805) 421-5270 Nicole.Looper@silverstarauto.com www.AcuraofTO.com

Aug 23, 2013 -

Swickard Acura of Thousand Oaks responded

Dear ORomero, This is Nikki again; just following up with you. DealerRater shows that you have not received our first contact with you, yet. We sincerely apologize for your unsatisfactory experience. We would like the chance to rectify the situation. We strive to make sure your experience at our Dealership always exceeds your expectations. Please give us a call back at (805) 371-5800 or my direct line (805) 421-5270. Or you can also email me at nicole.looper@silverstarauto.com . We would welcome any additional feedback about your visit as well as have you speak with a Sales Manager in the event you had not purchased a vehicle yet. We look forward to hearing from you! Warm Regards, Nikki Looper Acura of Thousand Oaks Direct Line: (805) 421-5270 nicole.looper@silverstarauto.com www.AcuraofTO.com

Aug 27, 2013 -

Swickard Acura of Thousand Oaks responded

Dear ORomero, My name is Nikki Looper, Client Relations for Acura of Thousand Oaks. Your review was brought to our attention and I wanted to reach out to you. At Acura of Thousand Oaks our Client's Satisfaction is truly our highest priority. That being said, we apologize that your experience was less than satisfactory and we would like to rectify the situation. We have attempted to contact you multiple times but have not heard back from you. Our main line at the Dealership is (805) 371-5800, and my direct line is (805) 421-5270. Please do not hesitate to contact me or one of our Sales Managers; we would all be more than happy to assist you. Warm Regards, Nikki Looper Client Relations Acura of Thousand Oaks Direct: (805)421-5270 nicole.looper@silverstarauto.com www.AcuraofTO.com

May 31, 2013

Acura of Thousand Oaks is as good as it gets. I Acura of Thousand Oaks is as good as it gets. I recently purchased a new vehicle from this dealership and from the beginning everyone treated me wi More

by erocker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
April 23, 2013

I am very satisfied with their service specially with the sales person who helped me (Sam), he was very patient and friendly & knowledgeable. He called me day after for a follow up. I am very happy with my n More

by kevinshah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Motamedi
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