Swickard Chevrolet of Thousand Oaks

I have regularly taken my car here to get serviced over the last 3 years. My check engine light came on and I checked the code, and learned that there might be an issue with my catalytic converter. So when the last 3 years. My check engine light came on and I checked the code, and learned that there might be an issue with my catalytic converter. So when I took my car in for an oil change, I asked about checking the catalytic converter and discussed issues that could be happening with the catalytic converter with a service rep. The service rep told me i would have to pay $160 for them to check it out. I declined, but I wouldn’t have if I had all the info. My issue is that the rep failed to advise me that California law requires car dealers to replace catalytic converters within 5 years or 100,000 miles (whichever is first) FOR FREE. Two months later, I found that I do need a replacement and my 5-year warranty ended 4 weeks ago. It will be $2k to replace. This place has lost my business forever. Additionally, I have found that the men service reps tend to be rather chauvinistic. Only the female reps (specifically Carmen) have ever taken the time to explain anything to me (also a woman). More

PHENOMENAL Customer Service Today was my first time visiting this particular dealership and I will NOT be going anywhere else from now on. Their customer service is TOP NOTCH!!! Today was my first time visiting this particular dealership and I will NOT be going anywhere else from now on. Their customer service is TOP NOTCH!!! The staff is willing to go the extra mile and beyond with a smile!!! Thanks to all that I encountered today, but a HUGE shout out to Rich and Matt for their STELLAR service and competence!!! I appreciate YOU!!! More

Great Service Rich was lovely and efficient, as was the service itself. Service department office is a bot cramped an no privacy,and I miss Bob Geary. Rich was lovely and efficient, as was the service itself. Service department office is a bot cramped an no privacy,and I miss Bob Geary. More

Satisfied yes need better communication I have insufficient experience with this dealer to say that I would recommend them. They fixed my problem but only after wasting a day saying they cou I have insufficient experience with this dealer to say that I would recommend them. They fixed my problem but only after wasting a day saying they couldn't get the issue to repeat. I had to go in and take a ride with the technician to show them. I do believe Rich, my service adviser was trying but overloaded. I was frustrated with the lack of updates on the status of my vehicle. I waited the entire first day to find out they couldn't get the issue to repeat and this was after I called him for an update at the end of the day. I approved the work on the basis of a quote of $514 but when I arrived I was initially approached with a bill for $661. He adjusted it to just below $500 but only after I questioned why the amount changed from the quote? More

Fair and Loyal Second lease here at Silver Star. I feel they are fair, professional and loyal as a returning customer. In 3 years I will back to maybe lease or buy Second lease here at Silver Star. I feel they are fair, professional and loyal as a returning customer. In 3 years I will back to maybe lease or buy again. More

Enjoyable Experience Just had my oil changed & tires rotated.....however, as always, friendly staff and crew attended to me like if I was going to buy a Bentley. Just had my oil changed & tires rotated.....however, as always, friendly staff and crew attended to me like if I was going to buy a Bentley. More

Oil Change/Recall Becky Ispas is the best! Friendly, professional, and helpful. She makes it a pleasurable experience. Thank you. Technicians performed the required wor Becky Ispas is the best! Friendly, professional, and helpful. She makes it a pleasurable experience. Thank you. Technicians performed the required work as it ordered. More

They were very helpful They were knowledgable, helpful, friendly. They helped set up bluetooth and explained and demonstrated how most featured work. The sale was straight f They were knowledgable, helpful, friendly. They helped set up bluetooth and explained and demonstrated how most featured work. The sale was straight forward and they made sure I understood and was satisfied with the deal and final price. More

Friendly and professional from start to finish. This was my first service on my car and I wasn't sure where to take it because there are Chevy dealers on all sides of me. Thanks for washing my car! This was my first service on my car and I wasn't sure where to take it because there are Chevy dealers on all sides of me. Thanks for washing my car! Becky answered all my questions, was helpful on the phone making the appointment and again when I brought my car in. It was a good choice coming to Silver Star, thank you. More

Excellent and Fast Service Everything was great, fast and courteous service with a smile. Got a message and a call when vehicle was ready for pick up, car was washed too. Everything was great, fast and courteous service with a smile. Got a message and a call when vehicle was ready for pick up, car was washed too. More