Swickard Chevrolet of Thousand Oaks

Edin was very helpful and good at explaining the issues related to my car's repair. He also connected with me by text to give status updates. related to my car's repair. He also connected with me by text to give status updates. More

Great customer service by the sales agent Pejman. I really appreciate his efforts and follow up with the app and showing me how to use my app. Very nice guy. Very helpful. I really appreciate his efforts and follow up with the app and showing me how to use my app. Very nice guy. Very helpful. More

My Daughter and I had a Great experience at Swickard Chev. because of salesman Pejman Salehi!!! Plus of course you had the best car there!!!!!! Chev. because of salesman Pejman Salehi!!! Plus of course you had the best car there!!!!!! More

Very pleasant, convenient appointment for service. Text notifications kind of intermittent ( busy day ) not real fond of that system. service performed was excellent. One thing, there was a note at th Text notifications kind of intermittent ( busy day ) not real fond of that system. service performed was excellent. One thing, there was a note at the very end of the paperwork telling me to fill the tank to optimize the fuel system service. I almost missed this. Perhaps the information should have been provided verbally. Otherwise no complaints. Satisfied Customer More

David is welcoming,helpful and courteous,new management has made a big difference and I was satisfied with the service I received,good luck!P.s.looking forward to see your complimentaory car wash resume,it has made a big difference and I was satisfied with the service I received,good luck!P.s.looking forward to see your complimentaory car wash resume,it helps the business keep humming!☘️ More

The service department lacks help up front. They need more people due to one person running around and can’t even finish their job. The service department quoted me a different price than what They need more people due to one person running around and can’t even finish their job. The service department quoted me a different price than what I paid and I now have to take it back because things were not fixed. The service department has gone down hill since they sold the place and it seems they are more interested in trying to show they have a place than to keep it running nicely. They need to work on their communication in this department. I will add I am not upset with Hunter, he was doing his best but needs help. More

Everything was perfect . All items of concern were covered and completed.,oil change, tires, Chevrolet check list in much less time than expected, Price was fair. A happy exp All items of concern were covered and completed.,oil change, tires, Chevrolet check list in much less time than expected, Price was fair. A happy experience, More

The actual service performed was good. And it wasn’t Hunter’s fault that the service department at the Chevrolet dealership did not contact me or put a bigger sign telling customers that t And it wasn’t Hunter’s fault that the service department at the Chevrolet dealership did not contact me or put a bigger sign telling customers that they need to go to the Cadillac dealership service department for service. I arrived before my appointment & had to walk around to find someone who told me to go someplace else. The note on the door was only visible when I walk around a truck & divider to get to the door to see if anyone was in the office. Hunter took care of me when I found the Cadillac service department on the next street. & even offered to drive me over to the post office across Thousand Oaks Blvd. He texted & came over to the waiting lounge to let me know when my car was finished. Whoever is in charge of the service department at the Chevrolet side should have had a large sign at the driveway directing customers to the other service area. More

Philip was so friendly upon arrival. He provided great information about the process, warranty and fees. We left with a clear understanding about what was ahead. Calls or texts were s He provided great information about the process, warranty and fees. We left with a clear understanding about what was ahead. Calls or texts were sent to us to before our vehicle switched hands in the service department to ensure we agreed with the next steps. Picked up our vehicle with no issues. This was a far better experience than what we went through at a different Chevy dealership, so we appreciate it! More

Friendly staff and clear communication with the customer and the good repair estimate thank you very much. and the good repair estimate thank you very much. More