Swickard Chevrolet of Thousand Oaks

I bought a Dodge Durango from them 2 days check engine light was on. The car has had 8.000$ in repairs. I was rub and I paid cash. Don't buy a car from them. light was on. The car has had 8.000$ in repairs. I was rub and I paid cash. Don't buy a car from them. More

I brought my Chevy Bolt EV in for a temporary software fix( to limit charging to 80% to prevent the car from catching on fire while charging). The update was in conjunction with a battery recall that has fix( to limit charging to 80% to prevent the car from catching on fire while charging). The update was in conjunction with a battery recall that has been unresolved by Chevorelt since I purchased my vehicle. Chevrolet has offered no compensation for the inconvenience, and I was advised that they will not provide loaner vehicles unless brought to the dealer were purchased(about 100 miles from my home). To be honest, my experience started well. Silver Star had Saturday hours that my local dealer in Ventura did not offer for Electric Vehicles(25 minutes further from my home). Anthony was very polite and took down my information. Since I was already going out of my way to deal with the recall stopgap update, I figured I would fix the issue with rear camera backup guidance lines. I advised Anthony that it was intermittent and only occurred when the vehicle was first started and going from park to reverse(the only choice I have in my driveway). I went on some errand for a few hours and passed the dealer on my way home. I decided to try and save an extra trip by calling on my way home to see if the car was ready. I made three separate calls. I was put on hold for five minutes and disconnected. Upon calling back, I was routed to the Cadillac service department, which apparently cannot help Chevy customers; they routed my call to a voice mail. I called back again and was routed back to Cadillac. I was told that the Chevy service was not answering their phones. By this time, I was partway home and had given up. Sure enough, as soon as I got to my house, I received a text that my car was ready(between the drive home and return drive, I wasted close to an hour). Upon returning to Silver Star, Anthony handed me my paperwork and advised that the recall campaign software update was completed. I asked about the glitch I had reported with the rear camera guidance. He showed me a picture of the rear camera with the guidance bars. He said they did not find anything. I asked what I could do next because there was a daily problem with the system. I guess Anthony did not like my response, and he replied, ‘ there is no problem; the mechanic wrote instructions on how to operate the guidance system.’ The instructions he showed me stated that guidance was delayed when quickly going into reverse. This was not the issue I had described to Anthony earlier). I replied in a calm and polite tone, “ it is not a normal operation if I had to spend five minutes turning the car on and off and shifting to different gears to get the guidance lines to appear.” His polite tone had changed, and I guess I was annoying him by not accepting that my system was not operating as designed. He replied with a sharp tone, “it is ten minutes to closing; what do you want me to do about it?” He told me I would need to book another appointment. I replied that I would not be returning. I went out to wait where service personnel usually dropped vehicles off for customers. I sat there for ten minutes(in plain view, both service personnel). I walked in to ask if my car would be brought to me. I was told it was parked outside. The other customer service rep advised it was parked outside. He walked me over, as the car was in a service bay behind a wall, where I would have never have found it on my own. My goal is not to “badmouth” this dealer but to prived an accurate account for my negative experience so that others can decide for themselves. Perhaps your experience will be different than those expressed by other customers. More