Swickard GMC of Palmer

Service writer was polite and spot on with all information great personality and helpful. Been going to this dealership for along time refreshing to see the dealership get a great service writer information great personality and helpful. Been going to this dealership for along time refreshing to see the dealership get a great service writer More

Communication and scheduling through the national system is frustrating and not effective - either the online or 800 #. It does a disservice to the dealership and the customer. Originally recall camera wor is frustrating and not effective - either the online or 800 #. It does a disservice to the dealership and the customer. Originally recall camera work was scheduled for 2023. Work was scheduled through the 800 number. However, the dealership was not notified and the part was not there. I was told we would be contacted. That never happened. We received another notice of recall for the same item Spring 2024. Again - the only way to schedule is through the national network. We did so for 10 am on April 9. I stopped by the dealership on April 8 to confirm appt, time and that they had the part. I had left messages on Gary's phone number several times in February, March and April and never had a return call. I met Gary personally on April 9. It took him about 20 minutes to verify the part was there ( Evidently a new system for parts has been instituted.) He apologized for the wait and the non return of phone calls. The work was completely in a timely manner on April 10 and Gary took care of all paperwork and emailed us promptly. At this point the vehicle is working properly. It makes me mark this was to buy a vehicle, It was not - it was taking in a vehicle for a recall notice. More

Truck is running awesome. Could use some work on keeping up communications better tho. Overall satisfied 😎 Could use some work on keeping up communications better tho. Overall satisfied 😎 More

Scot has good customer service and kind. They get my vehicle done in a timely manner. They get my vehicle done in a timely manner. More