Swickard Honda

Deceptive financial Our sales guy was great. The financing seemed good at first..... not so. We had said NO to all extra extended warranties and, a new one for me, thef Our sales guy was great. The financing seemed good at first..... not so. We had said NO to all extra extended warranties and, a new one for me, theft protection for $399. I said no, then by some miracle they found a lower interest rate....thanks, and next thing I knew the theft protection was back on the table. He said, I was basically getting the protection free because of the lower interest rate..... I should not have been so slow to figure this out. By the next morning, I woke up realizing I was still giving the dealership $399 for something I did not want. Now they told me it was non-refundable.... a whole 10 hours later. I asked to be contact by email from management. No contact. I tried to contact two other managers, including the CEO. It has been almost a week and still have not received an email from management. "Buyer beware" if you decide to take the low ball price from Swickard. More

The Extra Mile...literally even Brian, Beau, and Joe...what can I say? These guys truly made me cry. My most difficult situation became their reason to be an awesome team on my behal Brian, Beau, and Joe...what can I say? These guys truly made me cry. My most difficult situation became their reason to be an awesome team on my behalf. They shine like gold in my eyes. From creative financing, to extended warranties, to electric bills, and three dead cars needing to be gone...and then a ride home (the extra mile), and the elusive promise of a Filet Mignon dinner at Tad's. I Love You Guys! Thanks for an excellent experience! You ROCK!!! More

Fantastic We had a fantastic experience at swickard. They took such good care of my family and made just the overall experience such a positive experience. I wo We had a fantastic experience at swickard. They took such good care of my family and made just the overall experience such a positive experience. I would highly recommend swickard. Soriah and josh made this process just simple and easy. I never felt pressured one bit. More

Service I bought my 2017 CRV from the dealership and had 2 years of oils changed on them...well my free oil changes are over and needless to say I will always I bought my 2017 CRV from the dealership and had 2 years of oils changed on them...well my free oil changes are over and needless to say I will always bring my car in for service here. Very convenient, easy to work with and great staff! More

Simple service Made on appointment online via the website last week for an oil/filter change and rotate tires. My appointment was at 12:00. Figured since it appear Made on appointment online via the website last week for an oil/filter change and rotate tires. My appointment was at 12:00. Figured since it appeared to be a relatively show day my service might take an hour or so. At 1:00 I went to the service area, could see my car was done but no service advisors around to ask. At 1:30 finally flagged someone down and told them I'd like to pay and leave - the guy I was working with was still nowhere to be found - maybe at lunch?? Kind of poor service to leave - I did let them know I would be waiting for the car in the dealership so they knew I was around. If this was the 1st time maybe I wouldn't say anything but same thing happened last time I came in for oil change. More

2 hrs to change oil? Made appt for 8:30 and 2 hrs later had to ask where my car was? Service rep said they were just doing the paperwork and it took 10 more minutes to com Made appt for 8:30 and 2 hrs later had to ask where my car was? Service rep said they were just doing the paperwork and it took 10 more minutes to complete paperwork More

Makes you feel special Engine light illuminated. Thorough check. Resolved light issue and found another major concern. Took care of that problem in a day and gave me a $100 Engine light illuminated. Thorough check. Resolved light issue and found another major concern. Took care of that problem in a day and gave me a $100 coupon to help with payment. More

Almost great I went in for an airbag recall servce. Everyone was very friendly. I was in and out quickly with a complementary loaner car. The only negative was the I went in for an airbag recall servce. Everyone was very friendly. I was in and out quickly with a complementary loaner car. The only negative was they failed to wash the outside of the car, which they volunteered to do during the check in process. More

Oil Change Matt who helped was polite courteous and knowledgeable. The service was so fast I didn’t make it home before I got a call to come back and pick up the Matt who helped was polite courteous and knowledgeable. The service was so fast I didn’t make it home before I got a call to come back and pick up the car. Thank you More

Service Review from 8/21/19 Monica Bufton always provides professional and friendly service. She is very helpful and attentive to what needs to be done for servicing my vehicle; Monica Bufton always provides professional and friendly service. She is very helpful and attentive to what needs to be done for servicing my vehicle; explains items thoroughly. More