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Swickard Honda of Thousand Oaks

Thousand Oaks, CA

4.7
563 Reviews

3925 Auto Mall Drive

Thousand Oaks, CA

91362

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563 Reviews of Swickard Honda of Thousand Oaks

December 18, 2024

Took car in for recall. Chase was our service man, when completed he said he tried to call me for 1 hour. no message left, no call on my phone . Called my husbands phone and More

by Hebertmelody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase , Javier
Dec 19, 2024 -

Swickard Honda of Thousand Oaks responded

I'm so sorry to hear about your disappointing experience with our service team. We strive for courteous and effective communication, and we clearly missed that mark here. I appreciate this feedback; your comments will be shared and dealt with internally so that we can ensure that the next guest has a better experience. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

December 15, 2024

Excellent care excellent consideration Excellent explanation of service needed excellent explanation of challenges facing the service Thank you More

by mjnsda
Recommend Dealer
Yes
Employees Worked With
Victoria Renteria, Carlos Montoya
Dec 16, 2024 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing your positive experience with us at Swickard Honda of Thousand Oaks! We're delighted to know that our team provided excellent care and clear explanations. We appreciate your feedback and look forward to serving you again in the future!

December 15, 2024

Swickard’s employees are the voice & face of the dealership. Your reputation rises or falls on the basis of that interface. Chase, my service agent took your reputation to the moon! His calm & co More

by treascpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
Dec 16, 2024 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing your experience with us! We're delighted to hear that Chase provided such exceptional service and made you feel important at Swickard Honda of Thousand Oaks. We'll be sure to pass along your kind words, as our team strives to uphold the highest standards in customer care.

December 13, 2024

Great experience. Chaudry was helpful and took the time to explain everything that was being done and what I could expect. More

by tintrungle2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chaudry Ahmed
Dec 16, 2024 -

Swickard Honda of Thousand Oaks responded

We're delighted to hear that Chaudry provided a helpful and informative experience at Swickard Honda of Thousand Oaks. Thank you for sharing your positive feedback!

December 13, 2024

Chase was very thorough and knowledgeable. He clearly explained the service requirements, costs and alternative options available. Wait time was reasonable, courtesy and professional service More

by halliseycpa
Recommend Dealer
Yes
Employees Worked With
Chase Winchester
Dec 13, 2024 -

Swickard Honda of Thousand Oaks responded

Thank you for sharing your experience with us at Swickard Honda of Thousand Oaks! We're delighted to hear that Chase provided thorough and knowledgeable service. We appreciate your feedback and look forward to serving you again in the future!

December 12, 2024

Great experience. David was helpful and took the time to explain everything that was being done and what I could expect. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David s the person I dealt with and he was great.
Dec 12, 2024 -

Swickard Honda of Thousand Oaks responded

Greg, we're delighted to hear that David provided you with a great experience at Swickard Honda of Thousand Oaks. Thank you for sharing your feedback!

December 12, 2024

Incredible team. Couldnt recommend enough. We were so well looked after from start to finish by Joseph, Achilles and Tim. We are so grateful for all of their help and More

by Leonora Darby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph, Achilles and Tim
Dec 13, 2024 -

Swickard Honda of Thousand Oaks responded

Leonora, it's wonderful to hear that Joseph, Achilles, and Tim provided such exceptional service at Swickard Honda of Thousand Oaks. We're grateful for your kind words and look forward to assisting you with any future car needs!

December 11, 2024

Service is thorough and convenient. The car was checked in soon after the appointment time and didn't take long. I like the way they check everything, including tire pressure. Thank y More

by Pepino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Montoya
Dec 11, 2024 -

Swickard Honda of Thousand Oaks responded

Pepino, we're delighted to hear that you found our service thorough and convenient at Swickard Honda of Thousand Oaks. Thank you for your feedback, and we look forward to serving you again!

December 10, 2024

Valeria Is the best sales agent I have ever had. She made things so easy and stress free. She went above and beyond trying to help my husband and I. We couldn’t be happier with the choice we made an More

by isabeloceguera4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ari, Finance Department
Dec 10, 2024 -

Swickard Honda of Thousand Oaks responded

Isabel, we're delighted to hear that Valeria made your experience at Swickard Honda of Thousand Oaks so positive and stress-free. Thank you for recommending her, and we hope you're enjoying your new car!

December 10, 2024

Mark and the management staff at Swickard Honda were a pleasure to work with. I got the vehicle I wanted at a good price and am very satisfied with the deal. This was the second vehicle I obtained from th More

by howards830
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark De Guzman
Dec 11, 2024 -

Swickard Honda of Thousand Oaks responded

Thank you for your continued trust in Swickard Honda of Thousand Oaks! We're delighted to hear that Mark and our management team provided a satisfying experience. We appreciate the recommendation and look forward to assisting you again in the future. Enjoy the road in your new vehicle, and welcome to the Swickard family!

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