Swickard Honda of Thousand Oaks

Just renew 3 leases ( 2024 Hr-V and 2 Accords ) with your salesman Mr. Zamar Farhad and, my family and I are so please to have somebody we can trust and count with. This is not the first time, he is been in salesman Mr. Zamar Farhad and, my family and I are so please to have somebody we can trust and count with. This is not the first time, he is been in many transaction through the years. It is a great feeling to be safe with your product and to have Zamar for the professional advice when we needed. He is a great asset to your business. Carlos Araya 818 324-1098. More

Came in to purchase a 2024 CRV Hybrid. We've owned 9 other Honda vehicles, and expected nothing less than a stellar experience, as we have previously had at other dealerships. We came in We've owned 9 other Honda vehicles, and expected nothing less than a stellar experience, as we have previously had at other dealerships. We came in on Wed, 11/8/23, 2:15 We took a quick drive and wanted to sit down and purchase the car. I had called earlier in the day and spoken to Branston, so asked for him when we came in. He was busy, so Joseph helped us out. They were both very helpful and the best part of the experience. Once we were handed over to finance - not so much. They were short staffed, and left people waiting with no updates. One person was told over and over for a couple hours that it would be another 10 minutes. We asked for an update and the finance rep who went to check, didn't come back to tell us anything. We saw him and flagged him down. We were there until 5:15, and still no idea of how long we'd be there. We had a dinner engagement and said we had to leave, and would come back 2 days later. The finance guys said he didn't think they'd hold it, but the salesman did. We came back on the 10th, making an appointment, so that we could just come in and do the paperwork quickly. They didn't have it ready. We had to wait for them to have it ready, and were there for 2 hours, for an appointment that should've taken much less time. This is a high demand vehicle and they added premuim fees of a few thousnad dollars. Because we were paying more than sticker price for the car, We asked if they'd throw in a cargo mat for the back area of the car. We were told that the parts dept wouldn't do it, but they'd give us a deal on it. They claimed it was normally $200+, but would discount it to $130. $130 is the MSRP for the mat, so there was some dishonesty at work here. They had the CRV in the color I wanted in stock, so we went ahead with the purchase. There were 2 other dealerships in the area that had one coming in a few days. If we hadn't started the process, I would've gone to another dealership. Branston and Joseph were helpful. The finance person (Alyssa?) we ultimately delat with was professional, but we had hoped for everything to be ready to go when we got there. The rest of the process was unorganized and unprofessional. In all we were there 3 hours the first day and 2 hours the second day. between the unorganized and unprofessional manner in which they operate, and the dishonest quote for a cargo mat, I wouldn't make them my dealer of choice. We came very close to leaving, and would have if we hadn't already invested so much time. I went the next day and purchased a cargo mat from DCH Honda in Oxnard. More

I purchased a new Honda Civic at this dealership in July 2023. Mistakes were made on the dealership end which prolonged the title being sent. My check had cleared. I reached out to the DMV fraud department 2023. Mistakes were made on the dealership end which prolonged the title being sent. My check had cleared. I reached out to the DMV fraud department and shortly after was able to get my car title. I am still sorting out DMV paperwork since the dealership must have made mistakes with transfer of title for my trade-in. I have never had so many paperwork errors when dealing with a facility. I just read that a Swickard in Alaska was in trouble for fraud. I am assuming that there are issues with poor management. I did think the salesman was kind and hardworking. More

I always bring my car to Acura of Thousand Oaks where I purchased it brand new. My vehicle is a critical part of my career because I cannot be late nor delay my services, for any reason. I was happy to hav purchased it brand new. My vehicle is a critical part of my career because I cannot be late nor delay my services, for any reason. I was happy to have found a caring Service Advisor at Acura but an after almost a year, he moved to Honda of TO. Justin Z. Soohoo, has always been an outstanding ambassador of the Acura brand, he makes us feel like one of his when caring for our vehicle. At Honda of TO, he continues to elevate this brand with his extra-caring ways and relationship skills. He explains the services needed and provides us alternatives to fix the maintenance services, at the same time. He updates us during the maintenance protocols and makes sure that our vehicle is in tip top shape, all the time. Justin is an outstanding ambassador of how service advisors should be: personable, caring, and an honest individual who puts his customers at a higher level of respect than others. More

We were there waiting over 6 hours our sales guy was new and just the overall experience was not professional!! Not satisfied even though we still purchased they left car with swirl marks on a black car I and just the overall experience was not professional!! Not satisfied even though we still purchased they left car with swirl marks on a black car I told salesman and he was gonna let his manager know! I will be calling to talk to someone about the lack of Management! More