Swickard Honda of Thousand Oaks

Very easy transaction. Not any pressure. I did have one problem after I took the car home. Apparently it had an aftermarket security system that was causing some issues. I took the car back to the dealer a problem after I took the car home. Apparently it had an aftermarket security system that was causing some issues. I took the car back to the dealer and they removed the system that fixed the problems at no charge. Overall I would recommend this dealer if you are interested in purchasing a vehicle. More

Do NOT buy a used car here. Bought a certified pre-owned $22,000 2015 Honda Crv EXL. List Of Problems in First Year #1. First rain, the cars right tail light was full of water like a fish tank. To be $22,000 2015 Honda Crv EXL. List Of Problems in First Year #1. First rain, the cars right tail light was full of water like a fish tank. To be fair the replaced the tail light with a new one but did not replace any of the electrical that was swimming. Which I have pictures of. . #2. Car shakes badly at any stoplight with the AC OFF. Took this into the dealer, Willy and company said they found no problem yet I can replicate it Everytime and I have it on video of me recreating it. They were always way to slammed to properly look into it. #3. Car would not start or unlock correctly. Took it in they said the door lock actuator died and that the remote unlock sensor was broken. $650 dollars later the doors never unlocked from the back of the car again.. They covered none of this saying that it was out of warranty because of the miles I drove. (After 10k miles your warranty expires regardless of 1 year.) At this time I complained again about the car shaking, they found no problem. #4. Car almost didn't start, was near O'Reilly took it in they said the car battery was dead even though I have had the car less then a year. O'Reilly suggested there could be an electrical issue. Took it back to honda, Honda replaces the battery free of charge and insisted after an inspection just a bad battery. Car Battery dies 3 weeks later. #5. COVID 19 Crisis begins. I have to be quarantined but still start my car every two days. Car does not start. Talked to Willy the man with an answer for every reason why the lemon they sold me isn't a lemon, says the car batteries are dying for everyone yet my mother with the same car has no issues. side #6. take car back again and drop off for 12 days and they didn't even begin to fix the car. had to loan me a car for the battety issues yet again and charged me for a battery that isn't bad. $150 again for not fixing the correct issue. #7. It turned out it was the KARR alarm that they made me buy as an add-on was draining the battery of my car. after I get them to disconnect the $1,000 alarm I had to pay for, that night my car got broken into. In two years of owning the car i took a $9,000 loss. Another issue was the dishonest finance manager. Said gap insurance was free and showed me the total value of the deal and said either i get it or not the price remains the same. well he added 800 into the price and was planning on charging me regardless. More

I called to schedule an appointment and because the appointment schedule person was out no one could help me. No one called back for 2 days. Not good service I went elsewhere to have the car serviced. appointment schedule person was out no one could help me. No one called back for 2 days. Not good service I went elsewhere to have the car serviced. More

Worst experience ever!!! I offer a number to buy off a car (16,000) we all agreed to this number meaning the staff member and I. When it came to signing paperwork the price was much different it was about car (16,000) we all agreed to this number meaning the staff member and I. When it came to signing paperwork the price was much different it was about 5,000 more and when I asked why they game a bunch of excuses then it went down to 3,000 less still not the number we agreed on in the beginning. After everything was said and done they told me they will not sell me the car at 16,000 how we agreed but they will sell it for 18,000. I spent about 3-4 hours at this dealer just for them to tell a bunch of lies and try to get me to pay more money. This experience was very unprofessional and upsetting don’t understand how they can give you a sell price then change when it comes to signing the paperwork. Im disgusted by this dealership. More

Willie burr has been my service advisor for over 12 years. Willie’s motto is to please the customer and so the customer will keep coming back. Willie tells you when you should fix the problem or when o years. Willie’s motto is to please the customer and so the customer will keep coming back. Willie tells you when you should fix the problem or when one could wait or when it’s not necessary to fix the car. He is very personable and a pleasant person to work with. I can’t say Enough about him. I highly recommend him. More

Update: Another great leasing experience with Geno! (8th Honda). Geno at Honda of Thousand Oaks always provides the BEST customer service and BEST deals. I am really enjoying my ‘19 CR-V EX. Another gre Honda). Geno at Honda of Thousand Oaks always provides the BEST customer service and BEST deals. I am really enjoying my ‘19 CR-V EX. Another great experience at this dealership ( 8th Honda from this dealership). More

Great leasing experience Update: Another great leasing experience with Geno & Karen (7th Honda). Geno at Honda of Thousand Oaks always provides the BEST customer service and Update: Another great leasing experience with Geno & Karen (7th Honda). Geno at Honda of Thousand Oaks always provides the BEST customer service and deals. I am really enjoying my ‘19 Civic Sport. Karen did a great job delivering the car and showing me all the features. Another great experience at this dealership ( 6th Honda ). More

Fabulous service Willie Burr continues to give excellent customer service to me! I've taken my Honda in TO for over 10years now! This is the reason I have had such gre Willie Burr continues to give excellent customer service to me! I've taken my Honda in TO for over 10years now! This is the reason I have had such great performance from my vehicle! Willie is honest and patient! I'm so thankful !! Prices are fair and I get factory parts with a warranty !! Thanks Willie!! More

PRICE CHANGED! FALSE ADVERTISING! This palace is shady. They had a vehicle advertised at a price, but would not sell it to me at that price. They tacked on a $900 alarm and would not s This palace is shady. They had a vehicle advertised at a price, but would not sell it to me at that price. They tacked on a $900 alarm and would not sell it without the alarm. Salesman told me they did the alarm was added to all their used cars. Don't ever visit this place unless you are looking for that sleazy car sales experience. More

Excellent service from Willie Burr Willie Burr continues to deliver excellent customer service! He is very good at explaining my car issues in terms that make sense to me! He is accommo Willie Burr continues to deliver excellent customer service! He is very good at explaining my car issues in terms that make sense to me! He is accommodating to meet the needs of my work schedule. Willie is a true professional and a very knowledgeable service specialist! I’m an extremely happy customer! More