Swickard Honda of Thousand Oaks

great dealership experience Service dept is top notch and service advisor Willie Burr is the best. He not only explains details of the work performed in detail but also is very f Service dept is top notch and service advisor Willie Burr is the best. He not only explains details of the work performed in detail but also is very friendly even when super busy More

Great Customer Service I have had 2 deals, 1 lease and a purchase. Robin Tempo in finance was very helpful and prompt on getting a service contract cancelled and refunded. O I have had 2 deals, 1 lease and a purchase. Robin Tempo in finance was very helpful and prompt on getting a service contract cancelled and refunded. On a purchase that I have to sell. Carlos also did a great job getting what was due to me. Kept me informed and followed through. Great job! Thank you to both! More

"Make My Day" A notification came in the mail about 2011 Civic passenger airbag. I call Willie to order my part whom I've had the pleasure of doing business with e A notification came in the mail about 2011 Civic passenger airbag. I call Willie to order my part whom I've had the pleasure of doing business with ever since I moved to California 4 years ago. He said he will call in a couple of weeks. Never did. Not a problem.They are slammed. I call him and the part is in. We set a date. I arrive to check in and just two days before, my car jutters in-between 1 and 2nd gear. He recommends possible changing the transmission fluid. he recommends a pre-authorization to change the fluid in order to not pull my car out of rotation. He also explains I am out of warranty which expired October 2015. Yet, I had a motor mount replaced earlier this year under warranty? We go back an fourth and I feel him getting frustrated at my questioning due to, I think we can all agree, if there is a problem with the transmission its going to cost a lot of money since I was out of warranty. He looks into system and finds I have an extended warranty until oct 2017 and we clarify the I was using the term power train which was wrong. I get educated. Not a problem. I tell him to please just call me when we diagnose whats wrong. He says again, he will have to pull the car out of rotation if not pre authorized servicing. I've learned in the past to take it slow when dealing with more expensive issues. During this discussion I also ask since I am out here ( I drive 60 miles total to Honda of Thousand Oaks to get serviced due to their great track record. I brag to people here and in my home state 2,500 mile away about these folks) if we are close enough to the next regular service maintenance could we just get that done as well. I was willing to spend the day to make it work. Willie says your next service is due around 55,000 and I am now at 53,600. About 1,500 miles to go before I am due. Not a problem. We conclude and says the car should be ready around 1:30pm with air bag and diagnosis. A little after noon Willie calls and says car will be ready and that he recommends having the fluid changed and that he can get me in either of the next two days. This is where the issue begins. We now go back and fourth over getting the car done same day. He said he told me this would happen. In fact no that is not what was said. I was willing to wait. There was never any mention of me having to come back. He said it would possibly be 6:30 or 7pm. Again I was fine with that. Due to his frustration, I said I was willing to be fit into any other of the service folks schedule due to it is really inconvenient to come back so soon. To which he replied that will probably not work. I don't believe he checked. I even through in jokingly that he can make extra commission versus the recalls. He said he didn't care about the money and only wanted to, "make my day." He goes on to tell me how he hasn't even taken lunch and that he will be leaving in a few hours. I asked again to see if he can put in the line up to be ready by end of day. He said he will see what he can do. We conclude. 4pm Willie calls says he will have the car ready by 5pm. Great! I offer to buy him lunch or whatever he needs to push through. We laugh and conclude. Nothing...6:30pm I decide to check and see if my car is ready to go in the wash lot. It sure is! Parked and ready. I walk back to square up with Willie. Gone. Nobody but a manager, Andre, pouring over paperwork. I pop my head in and ask for Willie. "Oh your keys and paperwork should be up with the receptionist in front. But she's stepped out for a minute. She'll be right back." So I go up and wait. She returns and hands me the bill. I ask, " just out of curiosity what time was my car service completed?" She says 4:30pm. I was shocked. She mentioned that the shuttle stopped earlier today. I told her that I've been sitting in the waiting room since 11am and that I will not pay the full price. She went and got Andre who welcomed my into his office and apologized. He cut the bill in half and I was grateful. On the bigger and better things. Here's the kicker, now 5 days after, my service engine light comes on and guess what? A123, regular maintenance, pops up after all that. Very disappointing. If you look around at Thousand Oaks these days there are not a lot of smiles. Theres a new presence. Whether its due to the departed Mr. Anderson who's vision was to "do the right thing," and the sons taking over and putting unrealistic pressure on the dealer staff I don't know. Willies "make my day" lends it self to the latter. Those possible unrealistic financial goals could lead to the make my days attitudes. Thus Willie and the rest of the staff are merely victims of this mentality. I am sorry to see such a wonderful part of our existence, service to others, fall short under said pressure. My hope is that this dealership can turn things around both internally and externally to be the benchmark of the proud Silver Star Award and Mr. Anderson's echoing words to live by to, "do the right thing", will become part of the fabric of Honda of Thousand Oaks again in the future. More

Piston Ring recall 2009 honda Pilot I have just picked up my vehicle after the motor was completely rebuilt the reason being during the procedure to replace the defective rings they foun I have just picked up my vehicle after the motor was completely rebuilt the reason being during the procedure to replace the defective rings they found that there was damage to my cylinder walls. Willie Burr has been my service advisor since I have had the vehicle, we were both aware of the recall and had to work together during the times when the motor was using oil to the tune of two guards per week sometimes more. Willie could sense my frustration and assured me that eventually the right code would appear. Willie is a great professional and is a credit not only to Honda of Thousand Oaks but to honda of North America. More

Happy I found Galpin as an alternative to Honda of TO After a long search and much consideration I was a motivated buyer on Saturday night, but Brett Bartlett did not want to take the time to close the de After a long search and much consideration I was a motivated buyer on Saturday night, but Brett Bartlett did not want to take the time to close the deal. He chastised me for not having made a appointment for earlier in the day and suggested I was arguing when I was simply asking questions in an effort to clarify his contradictory statements. When I let him know the next day I would not be keeping my appointment because Galpin had beat Honda of TO's price and interest rate he derided the amount of the savings which actually exceeded $350. It was the epitome of "sour grapes." Monte was equally terse and dismissive. More

Made no attempt to price match. typical car sales tactics Asked internet sale person to give a lower price because another dealer's quoted was significantly lower(by hundreds). Instead of lower quote or simpl Asked internet sale person to give a lower price because another dealer's quoted was significantly lower(by hundreds). Instead of lower quote or simply a "sorry we can't do it", I was told 1. Their price is the best. 2. Every dealer add options and you must buy it( their car has protection package for around 350). 3. the other dealer is lying and will tag on options when you arrive. 4. If you think you can get it lower you better go and buy it from them. So I drove for an hour and half to Cerritos and paid exactly the out of door price as quoted. Saved almost 1k dollars. Did not have to buy any options either. Even if I bought the protection package for 350, I still would have saved over 500. oh, Cerrito's policy is to not install any dealer installed options unless requested by customer. I drove off in my new car in 40 minutes after arrival. I will order the trunk tray and mud guards on ebay from other dealers for about 150 total and install it myself in 10 minutes. Now I am getting calls daily, email spams from the sales team trying to close the sale. Too bad they treated me like an idiot. If I used internet quote service do you really think I only asked the local dealers? If I want to be "worked on" i'd go into the show room and let the floor sales guy do it. More

Favio Costin did great job helping us. Felt I was treated fair, all questions answered, Favio Costin was honest, friendly and we felt he really was trying to be helpful. will send my friend Felt I was treated fair, all questions answered, Favio Costin was honest, friendly and we felt he really was trying to be helpful. will send my friends his way. More

Piston Ring Recall -- Accord Willie Burr handled my situation professionally and with great courtesy. He was timely, explained what was going on, and was just all in all friendly. Willie Burr handled my situation professionally and with great courtesy. He was timely, explained what was going on, and was just all in all friendly. What I thought was going to be a bad experience (dealing with a "potential" recall situation) ended up being one of the best experiences I've ever had with a dealership service department. More

Willie "The Beast" Burr I have been servicing my proudly first owned Honda Civic with Willie ever since I landed here in California from Detroit almost 4 years ago. What is e I have been servicing my proudly first owned Honda Civic with Willie ever since I landed here in California from Detroit almost 4 years ago. What is exceptional about Willie and his team is its not when it's a slow day that service and the human experience is truly shown, but when it's a flat out mad house. Yet, Willie always looks you on the eye, briefs you on his hobbies, little girls school happenings and remembers who you are by the sound of your voice. I've been laughed at for driving from Burbank to Thousand Oaks Honda to get my service or just an oil change. But my reply is I always leave smiling and satisfied. I've owned many cars and Willie is worth the half day or more I spend with the Honda of Thousand Oaks Team. I'm in the market for my second Honda...Where do you think Ill go? Thank you Willie and Team! More

Bad Car Service Experience I recently had tires replaced on my car and was told I needed front/rear brake pads on my Honda Accord. I wasn't surprised about the front pads as tho I recently had tires replaced on my car and was told I needed front/rear brake pads on my Honda Accord. I wasn't surprised about the front pads as those had never been replaced. I was however surprised about the back pads. Those had been replaced and by Honda of Thousand Oaks. The tire facility told me that I needed to go back to Honda. I did and spoke with David. I told David I did not believe the front pads had ever been replaced. He told me to leave the car and the mechanics would check the car out. I left the car. I was called later that day by David. He told me there was a chance it had been their mistake but maybe not. They weren't going to replace the pads for free but would give me a discount. He also told me he felt badly. Gee, thanks. When I went to pick up my car I spoke with Carlos. When I told Carlos about my conversation with David, he told me he didn't see any of David's word written down in any notes. This completely ticked me off. Carlos didn't seem to care. whatsoever. I will NEVER return to Honda of Thousand Oaks for any servicing. I was deciding between a Toyota or another Honda. I will be buying a Toyota. The only reason why I gave this place one star had to do with my shuttle driver. carter was prompt and friendly. More