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Swickard Toyota
Edmonds, WA
1,642 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,642 Reviews of Swickard Toyota
November 27, 2021
I bought a new Rav4 hybrid from Swickard last week. I have to say that in hindsight I'm disappointed with the experience. I bought the vehicle on the phone and via text, so it was impersonal from the sta have to say that in hindsight I'm disappointed with the experience. I bought the vehicle on the phone and via text, so it was impersonal from the start, which is not the dealership's fault, but when I came in to pick it up there was no enthusiasm or personal touch. Maybe it was just my salesperson, but the whole place had a stale feeling. Very transaction oriented. It was like I came in to check out a used suitcase from craigslist. The salesperson I worked with quickly showed me the vehicle, but we didn't go over the vehicle features/operation, explain warranties in more detail, or maintenance. I thought we would go back to this stuff after we initiated paperwork, but because I decided to support my local credit union, the finance part took a bit more communication and back and forth. When I went to fill out my paperwork with the finance guy, he was kinda demeaning when I confirmed I was going through my own credit union for the loan. Like I was some kind of idiot for doing that. I feel like I was treated as if I were buying a car stereo not a $35k brand new vehicle. I got a little caught up in figuring out my loan, but they could have easily filled the dead time with helpful info. Additionally, swickard requires all buyers to purchase a "swickard deluxe package" which is no more than a $1k tax disguised as an additional warranty. This should be optional, not required. How do you require someone to purchase a warranty, which some of it should be included in your car insurance already? I can't believe this is legal honestly. It's obviously just a way for them to make more money. I will not be taking my vehicle here for service. More
by Amaurer481
Employees Worked With
Joon song, Paul Chung
November 27, 2021
Friendly, knowledgeable staff that provides exceptional customer service! Even through a chip shortage, they found me the car I wanted. I’d come back again! customer service! Even through a chip shortage, they found me the car I wanted. I’d come back again! More
by Holli
Employees Worked With
Bryce & Keith
November 26, 2021
Caspian, Patrick, and Bianca all attentive and professional in answering questions and handling my car well today. A great pleasure to be introduced to this Swickard team professional in answering questions and handling my car well today. A great pleasure to be introduced to this Swickard team More
by Calamity Jane
Employees Worked With
Patrick Caspian Bianca
November 26, 2021
Swift and courteous service. Tyler was exceptional in his overview of the services rendered. As my only vehicle, I had to wait for the service to be completed, but the techs did everything in their power to overview of the services rendered. As my only vehicle, I had to wait for the service to be completed, but the techs did everything in their power to minimize my wait time. More
by angela.d.hester
Employees Worked With
Tyler Nein, Paul Chung
November 26, 2021
Had an appointment with Sales John Tomko, someone showed us here find him. He was very pleasant and welcoming. He confirmed which car we were there to see, showed us the car, did a test drive and got down t us here find him. He was very pleasant and welcoming. He confirmed which car we were there to see, showed us the car, did a test drive and got down to do business. He was very helpful with financing and really made me feel comfortable through the whole thing. He gave the good news and made sure we were happy with the whole process. I will recommend to friends and co-workers to see John and your dealership. An amazing experience, great job to your sales management team!!! More
by Lmkekuna56
Employees Worked With
John Tomko
November 26, 2021
I was charged $ 459.65 after tax for a part that costs $ 334.22 on the online parts department. And to assemble that part, which it took them less than 30 minutes and I knew this when Zachary came to ask m 334.22 on the online parts department. And to assemble that part, which it took them less than 30 minutes and I knew this when Zachary came to ask me on which one of my car they were assembling the part. That tells me they haven't even started the work until he came to verify with me which is around 30 minutes of my arrival. Around 20 minutes later I was called and charged $ 191.25 after tax and was told its for an hour labor work. At that time, it wasn't even an hour yet since my arrival at the Swickard Toyota of Edmonds. I understand they have to make money too but over charging people only makes me look some other place for service. More
by Over charged customer
Employees Worked With
Debbie and Zachary
