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Swickard Toyota

Edmonds, WA

4.6
1,619 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,619 Reviews of Swickard Toyota

November 18, 2021

Sales team was very helpful. We new which vehicle we wanted to purchase but it wasn’t available. Tina made sure we were taken care of and they let us know as soon as the vehicle came in and the purchase More

by m4rickel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina, Thai, Keith, Kevin
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Nov 19, 2021 -

Swickard Toyota responded

We are delighted to hear you had a great rapport with Tina and she was able to assist you in finding your exact vehicle you were looking for. Thank you from all of us at Swickard Toyota for your business and the terrific review.

November 18, 2021

Great service experience. Reasonably priced and very attentive. Fast and friendly, bill matched estimate that I was given. More

by Frankie M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 19, 2021 -

Swickard Toyota responded

Thank you Frankie, for the outstanding review! -We greatly appreciate it!

November 17, 2021

Very welcoming and very friendly , great service a great overall technical work on my car More

by Naomi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
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Nov 17, 2021 -

Swickard Toyota responded

Thank you Naomi, we appreciate your review and happy to hear you had a good experience

November 17, 2021

Service staff (not mechanics) were rude throughout the entire experience and there were even worse over the phone. More

by Waimeabear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick Connell. , Paul Chung
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Nov 17, 2021 -

Swickard Toyota responded

We are grateful that you took the time out to leave us a review and we apologize that your experience was not pleasant. Your honest feedback helps us improve service for everyone.

Nov 17, 2021 -

Waimeabear responded

I hope it did help as there was not even an Inquisitive desire from the reply. In order to do better one must now exactly what went wrong. Since Toyota is not interested in knowing what went wrong, Improvement is highly Unlikely. To be more specific. Staff was rude by not taking the time to answer my questions, they ignored my questions and did not fully understand the questions. The staff is extremely reactive and what I noticed what they they would formulate a negative response prior to understanding the questions. Perhaps they feel overworked? This is just one type of question Toyota must ask themselves. Again. I hope this helps as the reply seems empty and void of all actual concern for Improvement.

Nov 17, 2021 -

Waimeabear responded

In all honesty Toyota dealership people have been horrible people to deal with throughout most of the dealerships I’ve been to. I believe it is a company culture issue. Management doesn’t care and wants to rip everyone off and the other staff do not care because they see their management staff not caring. Why would the normal staff care if management doesn’t care? It’s all about culture and that changes from the top and everyone seemed miserable and hating their jobs.

November 17, 2021

Great service. Friendly staff, though they could limit their personal conversations in the open office. Bought the RAV4 here and will return, though it would have been appreciated to have had an update wh More

by Leebjorklund
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler…and the woman n the parts department was awesome. Off the charts on service., Paul Chung
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Nov 17, 2021 -

Swickard Toyota responded

Thank you Lee for your truthful feedback, it helps us improve service for everyone. We are working steadily to improve customers wait time and have our ASM’s communicate promptly with you if over the time promised.

November 17, 2021

Best dealers and best service crew. Kind working crew and they advise me everything I want to know More

by Josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
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Nov 19, 2021 -

Swickard Toyota responded

Thank you Josh! We greatly appreciate your kind words and positive review!

November 17, 2021

This dealer ship doesn't give car wash so I give them minus two stars. More

by Sherri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
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November 17, 2021

Test drove and purchased a high in-demand car in a single evening without a lot of hassle--what more could you ask for? More

by Anthony P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 19, 2021 -

Swickard Toyota responded

We are pleased your purchasing experience was smooth and met all your expectations. Enjoy your new car!

November 17, 2021

Khing Lee is great in the Servcie department. I have been using him for years for my Toyota and Lexus service needs! More

by Shane Farrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing Lee
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Nov 19, 2021 -

Swickard Toyota responded

So happy to hear you trust in Khing to take care of all your vehicle needs. Thank you Shane for your business and we look forward to seeing you again.

November 16, 2021

Great customer service! The service visit went great everyone was nice and helpful! Also, they got the vehicle service done quickly! More

by Thomasereth@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 16, 2021 -

Swickard Toyota responded

We are overjoyed to hear about your happy experience while visiting our service department and we thank you for taking the time to write a nice review. Have a great day Thomas!

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