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Swickard Toyota

Edmonds, WA

4.6
1,699 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,699 Reviews of Swickard Toyota

December 05, 2021

Very friendly, professional, personable, and not trying to push anything on me. I would do business again. More

by pianoman_morse1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brennan
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Dec 07, 2021 -

Swickard Toyota responded

We really appreciate the wonderful words of support and are happy knowing you had a positive experience. Thank you for your business and we will see you again in the future.

December 05, 2021

Always great service. I did oil change for my highlander and it was done on time as they promised More

by washers.sung_0n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
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Dec 07, 2021 -

Swickard Toyota responded

We are pleased to hear you had a great experience with our service department. Thanks so much for the positive review. -it’s very much appreciated!

December 05, 2021

Did not replace bolts bolts properly on my skid plate. They were loose as well as paired incorrectly. Skid plate was also covered in residual oil almost as if there was an oil leak. Needed to provide my o More

by jedkaniela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caspian Catha, Diamond McCoy, Paul Chung
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Dec 07, 2021 -

Swickard Toyota responded

Thank you for bringing this to our attention. We are sorry to hear about your poor experience with our service department. We would like the opportunity to talk more regarding your visit Please contact our service director, Kevin Nelson anytime at (425)608-4727 or at Kevin.Nelson@Swickard.com.

December 05, 2021

Bought my car here, they've always taken care of it. I now drive 50 miles to continue that care. More

by dpdesign
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing Ly
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Dec 07, 2021 -

Swickard Toyota responded

We sincerely appreciate you driving such a distance to visit us. Thank you for being our customer and hope to see you again real soon.

December 04, 2021

Staff was great. The 2022 car we wanted was not available. Ended with a 2020 corolla, low mileage. We left happy. John was easy to work with. More

by rentonranch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John T
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Dec 07, 2021 -

Swickard Toyota responded

Congratulations on your new Corolla! We are overjoyed to learn of your positive experience with our sales team! We are happy when you’re happy!

December 04, 2021

They are too slow ! One and a half hours I think is too slow for a oil change More

by Martha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn’t check for names
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Dec 07, 2021 -

Swickard Toyota responded

Thank you Martha for your feedback. Please except our apology for the extra wait time you had to experience. We are in the middle of a transition with our new call center to allow us to better serve our customers in the future. We appreciate your patience while we work on these changes.

December 03, 2021

Friendly customer service, quick turnaround time, overall great experience. I would recommend this dealership to a friend. More

by garrett2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Dec 07, 2021 -

Swickard Toyota responded

Your wonderful review is very much appreciated Garrett! We are committed to making sure you have a positive experience when you visit our service department and we’re thrilled knowing everything went well. We thank you for being our customer and helping to share the word about Swickard Toyota.

December 03, 2021

Easy appointment, courteous service, detailed explanations from the service manager. I would go back for all service appointments More

by jessicanhan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing
Report | Print
Dec 07, 2021 -

Swickard Toyota responded

Jessica, we value your opinion and we're pleased to learn of your awesome experience with our service team. Have a spectacular day and we look forward to seeing you again!

December 03, 2021

I had my 120k service done and they were extremely thorough. I received a good explanation for all the work that was done and they even showed me photos of a slight oil leak. They called me when promi More

by david21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing , Paul Chung
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Dec 07, 2021 -

Swickard Toyota responded

Thanks a million David for the excellent review! Our goal is to provide you with superior customer service, and we are delighted to hear of your terrific experience while visiting our service department. Have a great day!

December 02, 2021

I would give zero stars if this were an option. They forced me to pay for dent and theft coverage that should be OPTIONAL. They charged $1000 for it. They will low ball you on your trade. I was offered More

by regretful purchase
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Chung
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