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Swickard Toyota

Edmonds, WA

4.7
1,674 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,674 Reviews of Swickard Toyota

November 10, 2021

Great customer service from CaspianThank you He helped Great customer service from Caspian Thank you He helped me decide on what kind of tires I should get More

by La_farthing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caspian
Report | Print
Nov 12, 2021 -

Swickard Toyota responded

We are thankful for feedback and delighted to hear Caspian took care of your service needs and assisting you with your tire decision. Have a great day!

November 10, 2021

We bought our 2020 RAV from Magic (Swickard) Toyota. They are professional, helpful, and a beautiful dealership. A class act for sure! More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 10, 2021 -

Swickard Toyota responded

Hi Karen, Our goal is to make sure each customer has a positive overall experience and we are excited to hear you had an outstanding visit. We want to make sure you are completely satisfied before leaving our dealership. Thank you for your awesome review!

November 10, 2021

I was very impressed with the whole team that we worked with. We got honest and direct service and no hidden agendas. The service with swift and friendly. More

by Andy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicollo and Michael.
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Nov 12, 2021 -

Swickard Toyota responded

Hi Andy, we love to hear of how your experience was during your service visit and we thank you for such a terrific review.

November 09, 2021

Service center is not good.... i follow up and call after an hour and half for oil change...they never call when the car is ready for pick up. Whoever did the oil change in my car didn't even disinfect the More

by Gilda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Report | Print
Nov 10, 2021 -

Swickard Toyota responded

Thank you for your feedback Gilda! We apologize for the unpleasant experience during your service visit. We appreciate you bringing this to our attention. We know your time is valuable and we are looking for ways to improve so these things do not happen in the future.

November 09, 2021

Promt service even unexpected. Excellent customer service from Caspian. Detailed list of service done and what else needs to be done. More

by luzmiji1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caspian 5 stars, Paul Chung
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Nov 10, 2021 -

Swickard Toyota responded

We are so happy to hear of your experience with Caspian and making sure you had good communication of what was done to your vehicle—Thank you for your review!

November 09, 2021

Great service and timely response. Even when extremely busy the customer service response was excellent and professional More

by pakemac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 10, 2021 -

Swickard Toyota responded

Your positive review means a lot to us! We appreciate you taking the time to leave us such an outstanding review! Thank you for your patience during our busy service time and for sharing your wonderful experience.

November 09, 2021

The staff is knowledgeable, friendly and helpful. They don’t just sell the cars, they take the time to make sure the buyer gets a thorough overview of all the features before leaving the lot. I might not More

by Sfccf32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil and Nicolo were all that! Thank you for taking so much time to go over everything with me., Paul Chung
Report | Print
Nov 10, 2021 -

Swickard Toyota responded

Your satisfaction is very important to us and we take pride in knowing our customers are happy with their store experience in every aspect. We appreciate the kind words and we want to thank you for the 5-Star review! If you have any questions that may arise in the future, please contact us or stop by we’d be delighted to help.

November 07, 2021

Good service, but not clear upfront about pricing and miscommunications between the parts team and service team. More

by Flower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing
Report | Print
Nov 09, 2021 -

Swickard Toyota responded

Thank you for your feedback regarding your recent service visit. We apologize for any miscommunication and would like to learn more of what specifically happened. Please feel free to contact our Service Director, Kevin Nelson anytime with any concerns you may have at Kevin.Nelson@Swickard.com or direct extension is (425)608-4727.

November 06, 2021

I had a great experience with Bryce, he went above and beyond and was very professional. More

by trudyjack2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce
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Nov 09, 2021 -

Swickard Toyota responded

We value your feedback, and we are delighted to hear you had wonderful experience with Bryce. Please do hesitate to contact us if you have any questions that may come up in the future. -Thank You!

November 06, 2021

The dealership is fine. My service writer, Brendan Hemminway, is amazing! Honest, friendly, and always has the service on time. More

by Hyphedutinator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Hemminway
Report | Print
Nov 09, 2021 -

Swickard Toyota responded

Thank you for taking the time to write a nice review! We are pleased to hear Brandon was so helpful and took care of your service needs.

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