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Swickard Toyota
Edmonds, WA
1,674 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,674 Reviews of Swickard Toyota
November 12, 2021
I would rate this dealer as just fair. On my last two trips, 4/2/21 and 11/12/21, the service department failed to complete all work as directed by me or procedures directed by Toyota. On 4/2/21, at the trips, 4/2/21 and 11/12/21, the service department failed to complete all work as directed by me or procedures directed by Toyota. On 4/2/21, at the completion of service, the service reminder was not reset and the mileage was incorrectly logged as 546,911 when it should have been logged as 54,911. On 11/12/21, I instructed the service department not to replace the cabin air filter. The technician replaced the cabin air filter anyway. When I pointed this out to Shaylon Depew, the service advisor, he said he would remove the $43.95 charge from the invoice. When I got home and studied invoice 118218, the $43.95 charge for the cabin air filter had not been removed as promised. More
by Mark Pebbles
Employees Worked With
Shaylon Depew, Tyler Nein
November 12, 2021
The people I worked with were courteous, responsive and helpful. We feel comfortable taking our Toyota’s to Swickard knowing the service received is done right. helpful. We feel comfortable taking our Toyota’s to Swickard knowing the service received is done right. More
by LR
Employees Worked With
Sorry don’t have names!
November 11, 2021
Very well organized and easy in and out for service. Delivered on the time they estimated. Courteous staff, ample waiting area. Good all around experience. Delivered on the time they estimated. Courteous staff, ample waiting area. Good all around experience. More
by Craig
Employees Worked With
Sam
November 11, 2021
Staff are friendly and knowledgeable. They are flexible about appointment times which is important to us because we have to take a ferry to reach the dealership. Ferry schedules have been a mess these last about appointment times which is important to us because we have to take a ferry to reach the dealership. Ferry schedules have been a mess these last several months. Would appreciate them making water and snacks available in the waiting area. Our service took over 3 hours. That is a long time to wait without some refreshments being available. More
by lak4curly
Employees Worked With
Service techs
November 11, 2021
The team at Swickard is efficient and dedicated! Charlie was able to find the exact car we wanted same day, while Arturo explained all the paperwork that was easy to understand! They even stay late to make was able to find the exact car we wanted same day, while Arturo explained all the paperwork that was easy to understand! They even stay late to make our dreams come true! Couldn’t have asked for a better experience and outcome! More
by Mikayla1494
Employees Worked With
Charlie, Arturo, Paul Chung
November 11, 2021
Couldn't have found a better guy who helped me with my periodic maintenance. Friendly, accommodating and nice. I'll be back. And if I need a new car I'll get it there periodic maintenance. Friendly, accommodating and nice. I'll be back. And if I need a new car I'll get it there More
by Pvtimz
Employees Worked With
I didn't get his name but he was Paul's associate. He was so attentive to my needs., Paul Chung
