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Swickard Toyota

Edmonds, WA

4.6
1,617 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,617 Reviews of Swickard Toyota

October 31, 2021

Staff are very helpful and friendly. Ive been coming back here for car services and purchases of cars More

by Lvgonzales119
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

We really appreciate you taking the time to share your positive 5-Star rating with us. We look forward to seeing you again soon.

October 31, 2021

I bought my truck when this was still Magic Toyota. I bring my truck back for all my services and still continue now that it is Swickard Toyota. More

by Anthonyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

Thank you Anthony, we count ourselves lucky for customers like you. We look forward to working with you again in the future!

October 31, 2021

The dealership is very modern and the waiting room very comfortable. Catha Caspian very helpful. More

by lno42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caspian
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

Thank you so much for taking the time to leave us a 5-star review. We are happy to hear you had a pleasant experience at Swickard Toyota.

October 31, 2021

Poor communication about service and when service was completed. Did not try to communicate in person with customer who was waiting at dealership. Customer waited an additional 30 minutes, unnecessarily More

by Curt.russell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Report | Print
Nov 03, 2021 -

Swickard Toyota responded

Thank you Curt for your feedback and for bringing this to our attention. We are so sorry you had a bad experience and for the poor communication. We’ll strive to do better in the future.

October 31, 2021

Great client service. Welcoming and approachable. Purchased at least 15 cars from Ionel Forcos at this dealership and I’m perfectly content with each purchase and with my experience. More

by Myersm123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ionel Forcos
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

Thank you so much for taking the time to leave an excellent rating and for being such a great customer. We really appreciate your business. Please let us know what we can do for you in the future.

October 31, 2021

Khing was the staff who helped me today, and he is very professionally telling us about what we want to know and what we should know. More

by Jadi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing Ly
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

Thank you for your great review Jadi. We look forward to working with you again in the future!

October 30, 2021

Great service department. I appreciate the later drop off/pick up hours when I get the car serviced. More

by timmary29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Smith
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

We appreciate you taking the time to leave us such a positive review—Thank You!

October 30, 2021

I appreciate my service advisor being polite, quick and awesome. And the WiFi while I wait. Thank you! More

by Reshal.ploeger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Hemenway
Report | Print
Nov 01, 2021 -

Swickard Toyota responded

Reshal we're happy to see that you had a 5-Star experience at Swickard Toyota. Thanks for sharing.

October 30, 2021

They push for no needed expensive items, finally it took over 2 1/2 hours and the basic service was not even finished completely, there are still lights on my dashboard More

by PV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam , Paul Chung
Report | Print
October 30, 2021

Horrible service, got blamed for them not doing their job. Drop of car Monday morning, get it back Friday and only after I called asking about it. Excuse was that service writer was on vacation and unabl More

by IA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shaylon Depew, Paul Chung
Report | Print
Nov 03, 2021 -

Swickard Toyota responded

We thank you for your feedback and would like to extend to your our most sincere apologies regarding your recent visit to our service department. We would greatly appreciate the opportunity to discuss this with you further. If you would be willing to speak with us further please call our service director Kevin Nelson on his direct line (425)608-4727. We hope to make thing right and we want you back as our customer.

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