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Swickard Toyota

Edmonds, WA

4.7
1,710 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,710 Reviews of Swickard Toyota

November 03, 2021

I was disappointed to get back in my car after service and all the crap was still in my car….mat, plastic, etc. Shoddy! We’ve been customers at this dealership for years/bought 3 cars here but service i More

by janbclem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Turner
Nov 04, 2021 -

Swickard Toyota responded

Thank you for your feedback Jan and you are special to us. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention Please feel free to call me anytime, so I can speak with you personally regarding your concern, Kevin Nelson on my direct line at (425)608-4727.

November 02, 2021

Courteous staffs. This is my first visit at this location for oil change. Will be back. More

by Dandelion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shuttle driver, Paul Chung
Nov 03, 2021 -

Swickard Toyota responded

We really appreciate you being our customer and we’re here for you anytime. Thank you so much for your positive 5-Star review.

November 02, 2021

My experience was very positive and the oil change service took less than 90 minutes! More

by Bona1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 04, 2021 -

Swickard Toyota responded

Thank you Bona so much for your great review regarding your recent visit to Swickard Toyota.

November 02, 2021

Good service with friendly staff. Good communication with email and text messages. All service was completed well. More

by robb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 04, 2021 -

Swickard Toyota responded

Thank you so much Robb for this great 5-star review. We really appreciate your business and all of us here at Swickard Toyota look forward to seeing you at your next service visit.

November 02, 2021

I liked everything about the dealership except the amount of time it took to get my 60,000 mile checkup. I brought my car in at 7am thinking if I was early I could get my car back sooner. Wrong. The servi More

by Kaarenkristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know anyone’s name
Nov 03, 2021 -

Swickard Toyota responded

Thank you for your review. We realize how important your time is and apologize for misinformation. We will improve at your next visit. Thank you!

November 02, 2021

Service is great. Easy to schedule, drop off and coordinate service. No waiting and attentive service. More

by Jmestonge13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 04, 2021 -

Swickard Toyota responded

We appreciate you taking the time to share your positive experience during your service visit. Thank You!

November 02, 2021

The only place I take my car since I’ve lived in WA. Very honest and helpful More

by nickmatalex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Nov 02, 2021 -

nickmatalex responded

The only place I take my car since we lived in WA

November 01, 2021

Used to be my go to for my Toyota’s and purchased another Toyota because I loved the professional service team. However it’s like going to a fast food restaurant now and the left hand doesn’t know what the r More

by Justgb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon , Paul Chung
Nov 04, 2021 -

Swickard Toyota responded

Swickard Toyota always aims to deliver a great experience and we apologize for the lack of communication during your visit to our Service department. We appreciate you taking the time to bring this to our attention. We will use the feedback to help better us and to ensure we do better in the future. Thank You!

November 01, 2021

Service was excellent, staff is knowledgeable & courteous. Estimate for service time was accurate. Well done! More

by Bobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Paul Chung
Nov 01, 2021 -

Swickard Toyota responded

Bobbie, we are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you!

November 01, 2021

Easy access, always able to accommodate my requests. Great support, services, and very friendly staff. More

by Nancy N
Recommend Dealer
Yes
Employees Worked With
Patrick
Nov 01, 2021 -

Swickard Toyota responded

Thank you so much Nancy for your 5-star review! We will share this with the service team to let them know to keep up the amazing work

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