Swickard Toyota
Edmonds, WA
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1,710 Reviews of Swickard Toyota
We’ve never had a bad experience at this dealership (even after changing owners). Great staff, friendly and prompt. Honest crew and efficient. Would highly recommend! after changing owners). Great staff, friendly and prompt. Honest crew and efficient. Would highly recommend! More
Took my van in for a scheduled appointment at 11am. Was told it should be ready by 12:30. Said that I'd be in the lobby and sat down to wait. And wait. And wait. When I inquired about what was going on at told it should be ready by 12:30. Said that I'd be in the lobby and sat down to wait. And wait. And wait. When I inquired about what was going on at 1:45, I was told it had just gone up on the lift and would be another 30 to 45 minutes. To their credit, and the reason they got 2 stars, the service was done by 2:15, and they did not charge me for it. What's the point of scheduling service if it's not going to be done at the scheduled time? If they had come to me at any point and told me they were that far behind, I would have rescheduled. Instead, I missed two other appointments that can't be rescheduled for another month at least. Not loving the new ownership/management. Not sure if they'll get another chance from me. Maybe in a few months I'll feel more forgiving, but today I'm unhappy with how things went down. More
My first oil change ever by Toyota on my Toyota 86 went great! No wait upon arrival, no cost and done in an hour. Plus everyone at Swickard Toyota is very friendly & helpful. I couldn’t ask for more and w great! No wait upon arrival, no cost and done in an hour. Plus everyone at Swickard Toyota is very friendly & helpful. I couldn’t ask for more and will be back for any future service. More

