Swickard Toyota

Shane was very helpful with customer service for the installation of our new mirror. He said it would take an hour to an hour and a half. And was ready within an hour. He remembered my name when I retur installation of our new mirror. He said it would take an hour to an hour and a half. And was ready within an hour. He remembered my name when I returned back to pick up our van. He got us checking out promptly. More

Great service as always. Be nice to have some coffee but of course, covid prevents that. of course, covid prevents that. More

Phones are transferred out of state to make service appointments. Service software is continuously changing so they may or may not know what they told you at your last service appointment. appointments. Service software is continuously changing so they may or may not know what they told you at your last service appointment. More

Patrick was the best nice toMe and works great follow up Patrick was the best nice to Me and works great follow up me all this time Patrick was the best nice to Me and works great follow up me all this time More

Good service and good employees. They were courteous and swift. I’m not a fan of the swickard name, doesn’t roll off the tongue as easily. swift. I’m not a fan of the swickard name, doesn’t roll off the tongue as easily. More

Felt like driving a new car after 110Kmile service. Disappointed with no car wash coupons. Disappointed with no car wash coupons. More

The service folks were friendly and helpful, they got the work done in less time than they said while I waited. work done in less time than they said while I waited. More

I am not happy with the service I received. I arrived to the dealership to have them inspect one of the tires for a potential patch, as I found a nail. I sat in the waiting lobby for 2.5 hours until they no the dealership to have them inspect one of the tires for a potential patch, as I found a nail. I sat in the waiting lobby for 2.5 hours until they notified me that they actually found an additional nail on the edge of the tire so would need to replace the tire. I took less than 5 min to decide and then went to tell the service time to proceed with the new tire. One of the service associates told me the tire would cost $275 and they’d have to order it because it wasn’t in stock. Afterwards, I then went back to the lobby to wait per the associate’s instructions. 30 more minutes passed by when Zach and different service associate approached me to tell me they just missed the deadline to order by 9 min (not sure why the order didn't get placed 30 min ago when I already agreed). I ended up having to come back for the replacement two days later since it wouldn't be in until the next day at 1pm. So I made an appointment for the early morning. When I arrived for my appointment I was told it should not take more than an hour to swap out the tires. Almost 2 hours passes by and I didn't hear anything. Finally I ask Zach what is going on with my car. Apparently my car was finished already and sitting in a parking spot. I then had to remind him that I haven't paid. Zach provides the bill and it's suddenly $330+. This cost should have been provided when it was initially disclosed to me two days ago, not after everything was all done and all the waiting. It seems like the service department has major communication issues. I waited a total of 5 hours for just replacing a single tire which is ridiculous. I actually bought my Toyota from this dealership. I drive from 30 min away because I wanted to give them my service business after being treated so well when I bought my car. These past two days with the service department make me seriously reconsider coming back and looking to another Toyota dealership elsewhere. The service department seems very disorganized. I am extremely disappointed in how I was treated, especially being a customer who purchased their car with them. More

Brandon provided great service in staying on top of a very complex and frustrating process to repair some things on my vehicle that seemed to be pretty difficult to diagnose. His communication was very a very complex and frustrating process to repair some things on my vehicle that seemed to be pretty difficult to diagnose. His communication was very appreciated even with the extreme level of work load he was under with the loss of so much support over the past few months. Thank you Brandon. -Eric Sandstrom "the problem child Tundra" More

Service was done in timely manner; reviewed with me what have been done. Good service. have been done. Good service. More