Swickard Toyota

Great regular service, nice people but wayyyyyyyyyyyy disappointed in the lack of commitment to time schedule…how can an oil change take 2 hours? Does not show respect for customer time or honor for tim disappointed in the lack of commitment to time schedule…how can an oil change take 2 hours? Does not show respect for customer time or honor for time promises. More

I have known Kevin since 1986. He is always professional, knowledgeable, and very kind. King and all of the others are remarkable in their performance of duties and very friendly. A great place to be, a grea knowledgeable, and very kind. King and all of the others are remarkable in their performance of duties and very friendly. A great place to be, a great place to take Marshawn for his check ups, and they take good care of my baby! More

Pleasant experience, paperwork was all prepared, Arturo was a pleasant fellow and nice to talk with and everything went smoothly and he explained anything I questioned. was a pleasant fellow and nice to talk with and everything went smoothly and he explained anything I questioned. More

Bought my Tacoma here end of May. No one had touched it since I bought it. Took it in for 1st oil change over the weekend. Valvoline couldn’t get the oil filter cap off cause an impact wrench had been used since I bought it. Took it in for 1st oil change over the weekend. Valvoline couldn’t get the oil filter cap off cause an impact wrench had been used on it the last time it was put back on, also due to the use of an impact wrench part of it was broken causing normal tool used to remove the cap to slide off. Drove down to dealership to have them do it and fix the problems they caused. First was told you don’t do oil changes on new vehicles, it’s a 2017 certified used not new. Then they couldn’t find me in the system, again, same as when I came to get my license plates & check the status of my 2nd set of keys I still haven’t gotten. I was told that the oil filter cap that the dealership mechanic broke before I bought my truck would cost me close to $100 to replace just in parts. I opted to get only my oils changed and will have an outside mechanic I TRUST and can rely on do all further maintenance including replacing the oil filter cap. Oh and when I went into Valvoline I had 77,777 miles on the truck, we drove straight down from Everett to the dealership and they marked that it had 60,760 miles…it had 73,787 when I bought it. Looking back at the paperwork they put the actual mileage in the spot the color of the vehicle should be. Obviously no one was paying attention to wth they were doing. Now the maintenance log in the app is all jacked up too. Y’all need to get your heads out your xxxxx! More

Service was great! Call center person couldn’t tell me how long my service appointment would take. More helpful when I can talk directly to one of the Service dept people. how long my service appointment would take. More helpful when I can talk directly to one of the Service dept people. More

Made an appointment at 11:20. Till 12:30 I was still waiting in queue. waiting in queue. More

I've always had a lovely experience at this dealership. Staff is super friendly and answer all of my questions. I also appreciate that the team here is upfront with costs, and can provide a clear breakdown Staff is super friendly and answer all of my questions. I also appreciate that the team here is upfront with costs, and can provide a clear breakdown of work that needs completed. They are also happy to break down any technical questions I may have related to the work so I can better understand what is needed. More

Friendly professional staff, I always know I will get excellent service. They properly set expectations for turnaround time. excellent service. They properly set expectations for turnaround time. More

Dealership is really clean. Staff is very friendly, knowledgeable and helpful. Lots of inventory compared to other dealerships in the area. knowledgeable and helpful. Lots of inventory compared to other dealerships in the area. More

I'm always pleased with the oil change service and everything that is completed (tire rotation, brake check, fluid top off, etc). However, I took one star away because of the wait time. One and a half everything that is completed (tire rotation, brake check, fluid top off, etc). However, I took one star away because of the wait time. One and a half hours this time. It just seems like the appointment schedule could be altered so basic car maintenance is not such a long wait. More