Swickard Toyota

I used to love Magic Toyota, which was the old management. Now Swickard Toyota has lost the customer touch. It seems to be very focused on the money vs. the customer loyalty. I was in just today a management. Now Swickard Toyota has lost the customer touch. It seems to be very focused on the money vs. the customer loyalty. I was in just today and in the past, when agreeing to services over $1k, I normally would be offered a complimentary volume bonus for bringing a good amount of business. Now, that has gone away. Additionally, as I sat and waited for my car to be maintenanced, I was rudely asked by the sales staff to get out, after being graciously given a desk by the maintenance staff so I could work while they did maintenance. After this episode, I watched the sales staff chum it up, make light of COVID-19 while not taking precautions, and make harsh jokes, creating a very in inviting atmosphere. Sadly, while I used to plan on buying a rig from this Toyota dealership in the past, I don’t really have any desire to return for service or for a new vehicle, after 8 years of consistent patronage. More

Brandon was helpful and informative AS ALWAYS. HE IS MUCH OF THE READON I KEEP RETURNING TO YOUR DEALERSHIP. And I feel your people do quality work! OF THE READON I KEEP RETURNING TO YOUR DEALERSHIP. And I feel your people do quality work! More

Terrific service and scheduling with regard to my specific needs. I’ll be happy to return to this location when needed specific needs. I’ll be happy to return to this location when needed More

Staff was great. The only issue was some miscommunication that caused my wait time to be extended. that caused my wait time to be extended. More

The service team was very professional, timely and helpful. They always take great care of me and my car. helpful. They always take great care of me and my car. More

Service folks were pleasant, time waiting felt pretty standard for an oil change and tie pressure check. Only issue is that there was still a service indicator light flashing which was not mentioned as a standard for an oil change and tie pressure check. Only issue is that there was still a service indicator light flashing which was not mentioned as a separate issue requiring diagnostics and service. That would've been helpful and potentially could have led to me having the service done there. More