Swickard Toyota

First time here. So easy. Was given a quote for the work to be done which was within $10. of the actual amount. Was given a shuttle ride home and a shuttle ride back to the dealer when the work on my work to be done which was within $10. of the actual amount. Was given a shuttle ride home and a shuttle ride back to the dealer when the work on my car was done. Thank you for the great service. I will be back 😊 More

We came in for an oil change and Brandon who we schedule with went in detail of what the car needed replacing in the future which was very helpful. with went in detail of what the car needed replacing in the future which was very helpful. More

Service center has been awesome working with. Brandon always on top of issues that arise n makes a point to contact me on any issues. Car Sales personnel (Vivian) was great to work with when I was just always on top of issues that arise n makes a point to contact me on any issues. Car Sales personnel (Vivian) was great to work with when I was just looking at vehicles for future buying. More

Took my 2018 Highlander here for a fuel pump recall replacement. They somehow dumped gasoline all over my car and now I can’t even drive anywhere in it it’s stinks of gasoline so bad. Took it back to t replacement. They somehow dumped gasoline all over my car and now I can’t even drive anywhere in it it’s stinks of gasoline so bad. Took it back to them to “fix it“ and absolutely nothing different it’s still smells of gasoline to the point of the car being not drivable. More

Tyler Nein is awesome and helping get my Rav figured out. I spent five hours there waiting and can't believe there aren't water bottles set out for customers or even a vending machine, is customer care impor I spent five hours there waiting and can't believe there aren't water bottles set out for customers or even a vending machine, is customer care important? More

I was told that the tire replacement will take a little bit over an hour. Well, it ended up being over 4 hours. If I was told this from very beginning, I wouldn’t stay in a dealership waiting and wasted th bit over an hour. Well, it ended up being over 4 hours. If I was told this from very beginning, I wouldn’t stay in a dealership waiting and wasted the whole work day. The people there don’t respect you neither your time. Very rude and arrogant too. More

We worked with John Tomko from Swickard (used to be Magic) and had a really great experience. He helped us think through the options and gave us an open and transparent perspective. He didn't try to up Magic) and had a really great experience. He helped us think through the options and gave us an open and transparent perspective. He didn't try to up-sell us, but listened to our needs and helped us find the right corresponding vehicle. We will certainly be returning to work with John for any future purchases. More

Quick efficient check-in for service. Service went a bit long but plenty of seating and power outlets so didn’t really notice. Checkout fast and convenient again long but plenty of seating and power outlets so didn’t really notice. Checkout fast and convenient again More

I had the BEST customer service and it wasn't like that the last time, Thank you Khing my guy and Chris my driver were outstanding. I did't think I was going to have to have it take very long but with al the last time, Thank you Khing my guy and Chris my driver were outstanding. I did't think I was going to have to have it take very long but with all I was wanting, Khing arranged for Chris to take me home and pick me ups. Thanks sosososo much for everything, you guys are GREAT!!! Ahhhh Life is Good More

Service was great, however I was informed on the phone that the dealer had car wash vouchers for oil changes (as is part of the contract). After picking the vehicle and requesting a voucher I was informed that the dealer had car wash vouchers for oil changes (as is part of the contract). After picking the vehicle and requesting a voucher I was informed that there were none due to a change in ownership and contractual changes. While this is understandable, it is of no fault of the customer’s and they should not be negatively impacted due to the dealerships reorg. At minimum, the dealership should be more up front over the phone (i.e. employee training) or at best provide an alternative option as to not inconvenience the customer. They may have received my business this time, but next time I may go elsewhere due to this experience. Is it better to be dishonest and gain one sale, or up front and retain a customer for life? More