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Swickard Toyota

Edmonds, WA

4.7
1,710 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,710 Reviews of Swickard Toyota

March 31, 2022

My car has been serviced by Magic and now Swickard since 1999 - and always with Khing Ly. If Khing went to Suburu I’d have to abandon my beloved 4Runner and buy a Suburu! I trust Khing completely- which is More

by sherstorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khing Ly
Apr 01, 2022 -

Swickard Toyota responded

Thank you for the great feedback and being our long-time customer! Khing cares about his customers and it shows with your response. We look forward to serving you for many more years to come!

March 31, 2022

Service is really bad, nice building but employees need to put more attention in costumer. More

by Fernnado2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Chung
Mar 31, 2022 -

Swickard Toyota responded

Fernnado, we are disappointed to hear that your visit was anything less that satisfactory. We apologize for the lack of attention and communication you experienced. We’d like the opportunity to turn your experience into a positive. If you would like to reach out to me at your earliest convenience to discuss more of your visit, my phone is (425)775-4422 Ext. 4727 or email at Kevin.Nelson@Swickard.com. Hope to hear from you soon, Kevin Nelson Service Director.

March 31, 2022

Dealership is great. Brandon was very nice and explained in detail that my car checked out and there were no problems. The person that vacuumed the floor didn’t do a More

by sharonredak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 01, 2022 -

Swickard Toyota responded

Thank you, Sharon, for sharing your experience from your recent service visit! We appreciate your feedback and impute and what we need to improve on. Hope you have a wonderful weekend!

March 30, 2022

Was in between moving back to the States from Canada and Edgars was super helpful, patient, and incredibly communicative. Overall an excellent experience. More

by wlcolvin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgars Plorinsh
Apr 01, 2022 -

Swickard Toyota responded

Makes us happy to see you had a 5-Star experience at Swickard Toyota! We are delighted that Edgars provided you with awesome customer service and great communication. We appreciate your business and thank you so much for sharing. If there is anything we can help you with in the future, please contact us anytime.

March 30, 2022

Fast and efficient “check-in”. Accurate estimate of completion time. Nice waiting area (‘old’ magazines, however !) More

by charlieyoung902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Mar 31, 2022 -

Swickard Toyota responded

Thank you, Charlie for your positive review regarding your recent service visit! This kind of feedback motivates the entire team to continue exceeding quality standard service. Thanks Again!

March 30, 2022

They can sell you a brand new Toyota Prius but they can’t return a phone call. I’ve been trying to call this dealership and email them regarding cancellation of GAP and the Shield insurance they pressured me More

by Isabella Johnson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo, Paul Chung
Mar 31, 2022 -

Swickard Toyota responded

Isabella, thank you for taking the time to share your review with us. I regret to hear that you’ve had a negative experience with our dealership and do apologize for the lack of customer service on our behalf. I would be happy to help you further and answer any question you may have. Please contact me any time at Paul.Chung@Swickard.com. Thank you! Paul Chung, GM.

March 30, 2022

The dealership was great to deal with for buying a new car. The salesman - Bryce was the best salesperson I have ever dealt with and I hav been buying cars for over 40 years from several different makes More

by Dave
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Mar 31, 2022 -

Swickard Toyota responded

Dave, we are delighted to hear about your pleasant experience with our Sales Team! We will be sure to commend Bryce for his outstanding customer service and for taking such excellent care of you. We sincerely thank you for taking the time to review our dealership. Have an awesome day in your new car!

March 30, 2022

Extremely satisfied with service. I explained to attendant Caspian that I have been having a hard time getting my service done to both my cars because of work and limited time schedul More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caspian
Mar 31, 2022 -

Swickard Toyota responded

Lee, we couldn’t be happier with this outstanding review! We’re so glad that Caspian provided you with exceptional service and was able to get both our your vehicles serviced the same day. It’s always great to hear from our happy customers and we appreciate your feedback. Please let us know if there is anything else we can help you with.

March 29, 2022

Excellent customer service. The staff are knowledgeable, friendly and caring. I can’t wait for my next appointment. More

by Tesfaldet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Mar 31, 2022 -

Swickard Toyota responded

Thank you so much for this wonderful review! We’re glad our staff has been a tremendous support to you, and that we were able to create a fantastic experience. We greatly appreciate your 5-Star review, and we welcome you back with open arms! Have a fabulous day!

March 29, 2022

The initial contact was very professional and set the baseline for the positive actions that followed. More

by Hill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Hayes, Paul Chung
Mar 31, 2022 -

Swickard Toyota responded

Thank you for the great review, Hill! We appreciate the opportunity to serve you and we are delighted to hear about your wonderful experience with Bryce. Please contact us whenever we can be of further assistance. Congratulations on your new vehicle!

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