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Swickard Toyota

Edmonds, WA

4.6
1,624 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,624 Reviews of Swickard Toyota

March 07, 2022

Great team, very helpful. Quick ! I had bad experience with other service providers in my area. I will stick to Swicard now on. More

by Jinnu.us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
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Mar 09, 2022 -

Swickard Toyota responded

Thank you so much for this fantastic review! We are thrilled you choose Swickard Toyota for your service needs and we hope to provide excellent service to you for many years to come! Please contact us if we can be of further assistance.

March 07, 2022

Basic oil change, didn’t even fill washer fluid, what else didn’t they do? Simple things make customers lose trust. More

by Maureen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Nein
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Mar 09, 2022 -

Swickard Toyota responded

We appreciate your candid review. We value your feedback, and it helps us make improvements to our customers experience. We’re disappointed to hear that you didn’t receive the level of customer service that you deserve. We apologize and we will use this for future training with our service staff.

March 06, 2022

This is a top notch dealership, they made sure I drove away in a new Toyota and were very nice to work with. Highly recommend! More

by S. Leigh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Henderson
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Mar 07, 2022 -

Swickard Toyota responded

Reviews like yours mean the world to us at Swickard Toyota and we will be sure to relay this with our sales team! It was truly a pleasure working with you and if there is anything we can assist you with in the future, please don’t hesitate to come back and see us! Enjoy your new vehicle!

March 05, 2022

Pour service. Incompetency at every level from booking appointment, to check in, to execution. Service manager attempted to correct, core issues of poor process, a More

by chad
Customer Service
Recommend Dealer
No
Employees Worked With
Shayla, Matthew. Issue resides with poor process and leadership.
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Mar 07, 2022 -

Swickard Toyota responded

Chad, thank you for the review. We appreciate all customer feedback so that we can continue to improve upon how we serve our customers better in the future. We can assure you that our team and management take your comments seriously. We would appreciate the opportunity to discuss your situation and regain your confidence back in our dealership. Please reach out to our Service Director, Kevin Nelson at Kevin.Nelson@Swickard.com when you have a chance. Thank you!

March 05, 2022

The water it is bit long but the staffs are professional. Overall very good all around. More

by Honeydeem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Mar 07, 2022 -

Swickard Toyota responded

Thank you for taking a moment to share your feedback. We are pleased to know you had an overall positive experience and we do apologize for the extra time you had to wait. We hope to service you again in the future.

March 05, 2022

Drove 2 hours to get here and was not disappointed. Salesperson was so knowledgeable and friendly. He provided all the important info and was extremely nice. I would definitely come here to buy a car a More

by Smj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Mar 07, 2022 -

Swickard Toyota responded

We’re so happy your positive experience was worth the long drive! We strive to provide 100% customer satisfaction to our customers, and we hope you enjoy your new vehicle for a long time to come! Thank you for trusting us to find the right car for you and we look forward to the opportunity to serve you in the future. Have a amazing week!

March 05, 2022

The purchase could not have been easier. Shout out to the team for listening to my needs and being understanding. Love my new to me WRX! More

by Signguy30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon
Report | Print
Mar 07, 2022 -

Swickard Toyota responded

Thank you a taking the time to write us this spectacular review! Happy customers are what we aim for, and we are delighted to hear you had an wonderful experience! Have fun in your new awesome car!

March 05, 2022

Michael was excellent in coordination and sharing information which was very helpful.Will definitely recommend for some one more. More

by Sreejithbharathancem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 07, 2022 -

Swickard Toyota responded

We are thrilled to hear that Michael provided you with outstanding customer service. Please let us know if there is anything else we can help you with regarding your new car. Thank you for choosing Swickard Toyota and congratulations on your new vehicle!

March 05, 2022

Very disappointing, my tires sensor broke after getting tires rotation. I found out on my way home. More

by Widriyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
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Mar 07, 2022 -

Swickard Toyota responded

Thank you for your feedback. We’re sorry to hear that your experience with our dealership has not been up to your expectations and we apologize we have let you down. We appreciate the chance to speak with your regarding this matter. Please reach out to our Service Director, Kevin Nelson at Kevin.Nelson@Swickard.com at your earliest convenience so we can address this concern. Thank You!

Mar 07, 2022 -

Widriyan responded

Dealer provided contact number, but the number you dialed not in service. When contacting dealer. OMG

March 05, 2022

Professional service. Clean waiting area. Very friendly Service Advisor. The only draw back is the website when scheduling the appointment...takes way too long to load the More

by Jahngj8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patric, service adviser
Report | Print
Mar 07, 2022 -

Swickard Toyota responded

We are thankful for the nice review! We always appreciate our customers feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We appreciate your patience as we work thought our online scheduling kinks. Hope to seeing you again soon! Take Care!

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