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Swickard Toyota

Edmonds, WA

4.6
1,624 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,624 Reviews of Swickard Toyota

March 09, 2022

Excellent greeter Patrick & mechanic! Fast, accurate inspection! I’ll be coming to Magic for maintenance! More

by Jimd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick & DiPetrillo, Paul Chung
Mar 10, 2022 -

Swickard Toyota responded

Thank you for your positive 5-Star rating! Your satisfaction is what we strive, and we’re thrilled to learn you had a great experience with Patrick and our team. Please come back and visit us again!

March 09, 2022

Courteous, friendly, timely and had a loaner car for us in a pinch! Wonderful staff! More

by bradvictor1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Mar 10, 2022 -

Swickard Toyota responded

It’s so nice to know you had a wonderful service visit! Your feedback means a lot to us, and we are thrilled to learn that your experience was a positive one! Have a terrific Thursday!

March 09, 2022

Prompt service. Our service manager communicated clearly with us and took the time to answer all of our questions to our satisfaction. He advised us of the potentia More

by Jack_n_Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot recall name of our service manager
Mar 10, 2022 -

Swickard Toyota responded

Jack n Martin, we greatly appreciate you sharing your positive experience with us! It was our pleasure helping you with your vehicle needs and it’s nice to know our team provide great communication regarding service repairs. We’re happy you enjoyed the coffee; it’s so nice to finally have it back! Thank you for being our customer! Have a great day!

March 09, 2022

Paid too much for just an oil change, long wait times, no car wash offered. The information in my client file was wrong at my last visit- asked for it to be corrected and as of today's visit the information More

by aperfectlife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
Mar 10, 2022 -

Swickard Toyota responded

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Your business is valuable to us, and we want to hear more about this situation. Please contact our service director Kevin Nelson so we can work on a positive outcome. His direct number is (425)775-4422 Ext. 2727 or email Kevin.Nelson@Swickard.com. Thank you!

March 09, 2022

Courteous service. Longer wait time than expected. Friendly staff. Pointed out future service needs that I will consider. More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing Ly
Mar 10, 2022 -

Swickard Toyota responded

Pat, we appreciate you letting us know how we did at your recent visit! We apologize you had to wait longer than normal, and we are working hard to improve our wait times. We’re excited to know Khing provided you with exceptional customer service. Have a great rest of your week!

Mar 10, 2022 -

Pat responded

Wait times are sometimes longer than expected.

March 08, 2022

Took care of everything I brought my 2005 tundra in for. Excellent customer service agent! Very knowledgeable and made me aware of all the truck needed and the cost. More

by Vicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khung
Mar 09, 2022 -

Swickard Toyota responded

Vicki, we would like to thank you for taking the time to share your positive feedback. We do our best to ensure nothing but a great experience for our customers. We are glad to hear Khing provided helpful and informative information regarding your Tundra. Please come and see us again!

March 08, 2022

Had a great experience, from test drives (we did multiple) to having keys in hand! More

by Nchevychick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Mar 09, 2022 -

Swickard Toyota responded

We couldn’t be happier that our sales team provide you with a great car buying experience. We hope you are enjoying your new vehicle, please come back to visit anytime! Take Care!

March 08, 2022

Pleasant, stellar, helpful and knowledgeable staff and service! Thank you! Definitely, highly recommended! Go check them out! More

by phunkydior
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Remoroza and Steven in Finance
Mar 09, 2022 -

Swickard Toyota responded

Thank you for taking the time to write about your awesome experience! It is wonderful to hear that Antonio and Steven were able to provide you with excellent customer service that we strive to provide for our customers. It was a pleasure to assist you and we thank you for recommendation! Enjoy your new vehicle and please revisit us soon!

March 08, 2022

I had two recent interactions. The parts guy, Andrew was EXCEPTIONALLY helpful. My experience was fantastic. It’s refreshing to have any business in this region have employees t More

by vishsk9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 09, 2022 -

Swickard Toyota responded

We thank you for this excellent review! Andrew will be delighted to read your kind words. It was our privilege to do business with you, and it would be our pleasure to continue serving you in the future! Have a fantastic week!

March 08, 2022

Great friendly service. A little slow due to short manpower but that seems to be the case everywhere right now. More

by Geoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Mar 09, 2022 -

Swickard Toyota responded

Geoff, we’re always thankful for our customer’s feedback! We appreciate your patience while we work to improve our efficiently and we hope you come visit us again. Have a wonderful Wednesday!

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