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Swickard Toyota

Edmonds, WA

4.7
1,710 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,710 Reviews of Swickard Toyota

March 12, 2022

Great customer service. But they need to not forget a waiting custome. They did reduce the bill which inthough was really respectful of my time. I wish they had kept the n More

by u2babs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanlyn - 5 stars
Mar 14, 2022 -

Swickard Toyota responded

Thank you for your review! We are truly sorry to keep you waiting for such a long time your service appointment. We appreciate your patience and understanding while we work hard on improving our staff shortage and efficiency. We're glad to hear you had a positive experience with Shaylon! We hope to see you back soon! Have a terrific week!

March 12, 2022

Bought a new Highlander. We had a fast and easy car buying process which was important for us since we've got small kids. Delivery took less than an hour, just in time to fee More

by BW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce, Edgars
Mar 14, 2022 -

Swickard Toyota responded

Congratulations on your awesome new Highlander! It’s perfect for a family! We are so delighted to hear you had an exceptional experience while working with our sales team. We are happy to learn that your experience went smoothly. Thanks so much for sharing and if there is anything we can help you with in the future please contact us anytime.

March 11, 2022

2 &1/2 hr wait for an oil change without any communication or apparent care for customer More

by Nxtrev
Recommend Dealer
No
Employees Worked With
Paul Chung
Mar 12, 2022 -

Swickard Toyota responded

We would like to apologize for your negative experience at Swickard Toyota We value your time and strive hard to not let it be wasted by waiting for your service appointment. Our service department is currently experiencing a staff shortage and we are trying our best to work through this unusual circumstance. We appreciate your patience while we work diligently to improve. Feel free to contact me anytime regarding your concern, my direct number is (425)775-4422 Ext.4727 or email Kevin.Nelson@Swickard.com.

Mar 12, 2022 -

Nxtrev responded

My point is you don't value your customer's time! When the appt was made your team communicated a 90 minute expectation. When arriving that expectation was up to 2 hours. At 2 hours and 20 minutes our auto was brought to the front. No updates were ever given, nor was any effort of anyone doing their best to communicate any updates. Instead of service delivering us the car it sat there while 2 employees 'took a break' (they probably deserved) while we waited for another 15 minutes. I don''t have that much patience, sorry.

March 11, 2022

Very disappointed. Was charged a bunch of random fees which I was never informed about earlier. EXECUTIVE PACKAGE fee for $995?? I don't want it, but these people won't More

by Rishabh Goyal
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Mar 12, 2022 -

Swickard Toyota responded

We appreciate your feedback and would like the opportunity to learn more about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact us so that we can work towards a resolution together. Thank you for your patience and understanding. Please feel free to contact our General Manger anytime at Paul.Chung@Swickard.com. Thank you!

March 11, 2022

Great customer service, and couldn't be happier. I was raised to think of using dealership service centers only as a last resort. This shop proves that to be completely wrong. Always helpful. More

by abeebe142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick and so sorry didn't catch the other!
Mar 12, 2022 -

Swickard Toyota responded

We’re honored to be of service to you and it makes us happy to know you gave Swickard Toyota a chance. We’ll be sure to share your wonderful review with the team! We’re looking forward to seeing you again! All the best!

March 10, 2022

I appreciate the service staff at Swickard Toyota. They are personable and professional and honest. They don’t oversell services and their prices are very reasonable. More

by loriekoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
King
Mar 10, 2022 -

Swickard Toyota responded

We thank you for the terrific feedback on your service visit! We are committed to providing our customers with great customer service and it’s nice to know Khing took great care of you. Please come visit us again!

Mar 11, 2022 -

loriekoon responded

I will definitely always return to Swickard Toyota!

March 10, 2022

Paid too much for just an oil change, long wait times, no car wash offered. The information in my client file was wrong at my last visit- asked for it to be corrected and as of today's visit the information More

by aperfectlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Mar 10, 2022 -

Swickard Toyota responded

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Your business is valuable to us, and we want to hear more about this situation. Please contact our service director Kevin Nelson so we can work on a positive outcome. His direct number is (425)775-4422 Ext. 2727 or email Kevin.Nelson@Swickard.com. Thank you!

March 10, 2022

Courteous, friendly, timely and had a loaner car for us in a pinch! Wonderful staff! More

by bradvictor1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Mar 10, 2022 -

Swickard Toyota responded

It’s so nice to know you had a wonderful service visit! Your feedback means a lot to us, and we are thrilled to learn that your experience was a positive one! Have a terrific Thursday!

March 10, 2022

Excellent greeter Patrick & mechanic! Fast, accurate inspection! I’ll be coming to Magic for maintenance! More

by Jimd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick & DiPetrillo, Paul Chung
Mar 10, 2022 -

Swickard Toyota responded

Thank you for your positive 5-Star rating! Your satisfaction is what we strive, and we’re thrilled to learn you had a great experience with Patrick and our team. Please come back and visit us again!

March 10, 2022

Prompt service. Our service manager communicated clearly with us and took the time to answer all of our questions to our satisfaction. He advised us of the potentia More

by Jack_n_Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot recall name of our service manager
Mar 10, 2022 -

Swickard Toyota responded

Jack n Martin, we greatly appreciate you sharing your positive experience with us! It was our pleasure helping you with your vehicle needs and it’s nice to know our team provide great communication regarding service repairs. We’re happy you enjoyed the coffee; it’s so nice to finally have it back! Thank you for being our customer! Have a great day!

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