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Swickard Toyota

Edmonds, WA

4.6
1,620 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,620 Reviews of Swickard Toyota

January 25, 2022

Edgars was helpful without any hassles. He accommodated our needs and there was no pressure to purchase. More

by john_perez_garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgars Plorinsh, Neil Kamrin
Jan 27, 2022 -

Swickard Toyota responded

John, we're happy to see that you had a 5-Star sales experience and we are pleased to know Edgars and Neal provided you with great customer service. Thank you for giving us the opportunity to serve you!

January 24, 2022

Pretty much what I expected, I was buying my second car and I've never bought a car with a loan, but it was pretty simple. Good apr, however, I wish there were more coverage in more electrical side of the More

by TC_tyfr68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey, Vivanh, Paul Chung
Jan 26, 2022 -

Swickard Toyota responded

We greatly appreciate you sharing your sales experience with us and we’re pleased to hear the process went smoothly. Enjoy your new vehicle and we encourage you to stop by anytime if you have any questions in the future.

January 24, 2022

We waited 2.5 hours for an oil change, our car was ready but we were forgotten about. Our paperwork was sitting on someone’s desk. I was told “not sure what’s going on with your vehicle”. They called ser More

by Forgotten about
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Jan 26, 2022 -

Swickard Toyota responded

We extend our sincere apology for the poor customer service and extra wait time you had to endure during your recent service visit. We know your time is valuable. Currently we are addressing a short staff issue and taking the necessary steps to improve this in the future; we are sorry for any inconvenience this has caused you. Thank you!

January 24, 2022

I like the service entrance to get in out of the weather and the location is easy to get into. More

by Crbdavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shayland and Taquanda, Paul Chung
Jan 25, 2022 -

Swickard Toyota responded

We’re thankful for your feedback and we’re glad you like our service drive; helps during the rainy days. We welcome you back anytime!

January 23, 2022

John Timko was the best salesman we’ve ever dealt with. The whole experience with this dealership was positive. First time I’ve ever bought a brand new car, and Mr. Timko made the experience stress free an More

by John.julie.roberts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Timko
Jan 26, 2022 -

Swickard Toyota responded

Congratulations on your first new car! We are grateful for the awesome feedback and we’re pleased to hear of your excellent experience with John. Your satisfaction is our priority and as affirmed by your review, we really pride ourselves on our exceptional customer service. We look forward to seeing you again in the future.

January 22, 2022

$1500 to fix speedometer? It wasn't explained. Just told that electronics cost so much. I could reset the abs by myself after watching YouTube videos. More

by DEEPAKKUMAR7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler
Jan 25, 2022 -

Swickard Toyota responded

We appreciate your feedback and would like the opportunity to learn more about your experience at our dealership. Your business is valuable to us, and we want a chance to speak with you regarding your visit. Please feel free to contact our service director anytime at Kevin.Nelson@Swickard.com. Thank you!

January 22, 2022

They completed my repair work in under two hours and They completed my repair work in under two hours and enabled me to get on with my original plans for the day. More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 25, 2022 -

Swickard Toyota responded

We're happy that your service appointment went well. We sure appreciate you taking the time to leave us a good review and hope to see you in the future. Have a fabulous week!

January 22, 2022

Been going here for a long time but this time had a bad experience. I really want to speak to a supervisor. Someone checked how many calls I attempted to get my son picked up by a shuttle. Not happy More

by lcapuno
Recommend Dealer
No
Employees Worked With
Brandon or Brian
Jan 25, 2022 -

Swickard Toyota responded

Thank you for your feedback and being our long time customer. I'm sorry to hear you had a frustrating experience. Please feel free to call me anytime, so I can speak with you personally regarding your concern, Kevin Nelson on my direct line at (425)608-4727 or email at Kevin.Nelson@Swickard.com. Thank you Kevin Nelson, Service Director

January 22, 2022

Friendly helpful staffs. I had some high dollar repairs done on 4 Runner and was able to get a free rental car. Good overall experience. More

by jp4reinvest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Jan 25, 2022 -

Swickard Toyota responded

Seeing that you had a 5-Star experience is the best thing we could hope for! We are committed to making sure our customers have a positive experience and we appreciate you sharing. Enjoy your week!

January 21, 2022

They are so fast. Answered all my questions. Excellent dealer. Willl use them again in future More

by mpierce.email
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Libyan guys were awesome.
Jan 21, 2022 -

Swickard Toyota responded

We’re glad to hear your experience with our sales team was great. Thanks so much for the positive words and support. Have fun in your knew vehicle and we look forward to working with you again! Take care!

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