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Swickard Toyota

Edmonds, WA

4.6
1,620 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,620 Reviews of Swickard Toyota

January 26, 2022

Loved it when it was Magic Toyota. Reserving judgment on its new incarnation, but so far seems to be doing well. More

by jennifersasseen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Jan 27, 2022 -

Swickard Toyota responded

Jennifer, we appreciate you taking the time to leave us your positive review—Thank You!

January 26, 2022

Brandon Hemenway is the best rep in the service department. Every time I visit to Goyota for service Brandon always takes care of me. Thanks Brandon ! More

by b_boldoo999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Hemenway, Paul Chung
Jan 27, 2022 -

Swickard Toyota responded

We always enjoy hearing what our customers have to say. We’re glad we could be of service and Brandon will appreciate hearing your kind words! Please see us again if there is anything else you need!

January 25, 2022

The sales staff was very respectful and kind, the lobby was clean and very comfortable More

by dunlap826
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Henderson
Jan 27, 2022 -

Swickard Toyota responded

Our goal is to make sure each customer has a positive overall experience and we are pleased to know you had and wonderful visit with our sales team. Your review is very much appreciated!

January 25, 2022

Patrick is the man, he listened to my concerns and I got me out as he promised. Patrick definitely goes beyond when committing and providing the best customer experience. More

by Leo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Jan 27, 2022 -

Swickard Toyota responded

Leo, it’s so nice to hear about your positive time here at our service department. Patrick will be delighted to hear of your supportive words. Thank for being our customer!

January 25, 2022

I have never been to a dealership and was always worried about what that experience would be like this was the best experience I could’ve hoped for. The salesman were both very helpful Johny from the Intern More

by floradawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Jan 27, 2022 -

Swickard Toyota responded

Your review put a smile upon our face! We are pleased to hear that you had an excellent experience with our sales team! Thank you for writing this terrific review! It is of the utmost importance knowing our customers are confident they made the right choice with their purchase. Hope you have a wonderful week and have fun in your Nissan Leaf!

January 25, 2022

Great communication and friendly interactions with the staff. They explained the issues and discussed options before doing the service. More

by prthompson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. King
Jan 27, 2022 -

Swickard Toyota responded

Thank you so much for the positive words and leaving us a wonderful review! We’ll be sure to share with our service team. Please come visit us again soon!

January 25, 2022

Customer service is horrible. Was told 1.5 hours service end up over 3 hours. More

by qtran1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Xxx, Paul Chung
Jan 27, 2022 -

Swickard Toyota responded

Thank you for your review. We realize how important your time is and apologize for misinformation. We will improve at your next visit. Thank you!

January 25, 2022

We had to change our reservation day and time, and it’s so easy. The service was also great. All workers are very friendly and well trained. More

by Kashiwaya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Jan 27, 2022 -

Swickard Toyota responded

We are so happy you enjoyed your experience with us! Please come visit us again soon!

January 25, 2022

The quality of there process is very good, the people are professional, but I have to sa it again, almost every time I get a vehicle worked on, it is never on time. Always some reason to be late for pick up. More

by kevinfallows76@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylan
Jan 27, 2022 -

Swickard Toyota responded

Kevin, we value your opinion and we’re incredibly grateful that you took the time to leave us a five-star review! Thank you!

January 25, 2022

Was very bad experience,I can say was the longest,3 hours to change oil is ridiculous. More

by Karam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know , Paul Chung
Jan 27, 2022 -

Swickard Toyota responded

Karam, we appreciate your review. I’m sorry to hear you had a frustrating experience. We never like to keep our customers waiting, and I am so sorry that you had to wait longer than normal. We are doing the best while dealing with a staff shortage. Thank you!

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