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Swickard Toyota

Edmonds, WA

4.7
1,649 Reviews

21300 Highway 99

Edmonds, WA

98026

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1,649 Reviews of Swickard Toyota

February 02, 2022

Amazing service, quick turnaround. Great staff. The whole experience is why I continue to use swickard for my routine service - despite having two other toyota service centers closer… More

by Serp2u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caspian, Paul Chung
Feb 02, 2022 -

Swickard Toyota responded

Thanks a million for the great 5-Star review! We are honored to help you with all your service needs and we’re overjoyed you chose Swickard Toyota! All the best!

February 02, 2022

Fast service….I asked for oil change and service advisor recommended 30k service that wasn’t needed since car only has 12k. Called competing dealer and was told just oil change is sufficient. Going to com More

by Phil chang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Chung
Feb 03, 2022 -

Swickard Toyota responded

We would like to extend our sincere apologies regarding your recent visit to our service department. We would greatly appreciate the opportunity to discuss this with you further. Please call our service director Kevin Nelson on his direct line (425)608-4727 or email Kevin.Nelson@Swickard.com. We hope to make thing right and we want you back as our customer.

February 02, 2022

Went in for an express oil change and left with an unexpected car wash and partial interior clean. My car looks great! More

by vdbgal66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 03, 2022 -

Swickard Toyota responded

Thank you so much for this 5-star review! We really appreciate you being our customer and we’re here for you anytime. Have a great day!

February 02, 2022

I made the appointment after getting an email for a special deal on service at this dealership. I told the lady about it when I made the appointment. When I was checking in, the man said I needed to sh More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Turner, Paul Chung
Feb 03, 2022 -

Swickard Toyota responded

Thank you for your feedback Russ. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention Please feel free to call me anytime, so I can speak with you personally regarding your concern, Kevin Nelson on my direct line at (425)608-4727 or email Kevin.Nelson@Swickard.com. Hope to hear from you soon.

February 02, 2022

Brandon got me checked in quickly and efficiently and is always a pleasure to see him every time I get my car serviced. All the other staff members are very friendly and professional and know their stuff. I More

by qbt213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon , Paul Chung
Feb 03, 2022 -

Swickard Toyota responded

Thank you so much for your kind review! It absolutely makes our day to hear that you had such a great experience with Brandon and the team! Have a terrific day and we look forward to seeing you at your next visit!

February 02, 2022

Super friendly service people. The drop off was seamless and they even gave me a ride to and then back to the shop. More

by Melissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Feb 03, 2022 -

Swickard Toyota responded

Melissa, It’s wonderful to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible. Thank You and please come visit us again!

February 01, 2022

Staff professional, efficient and service was done on time. They accepted my discount coupons. When my car was ready, they reviewed with me what was done, and let me know what future service was recomme More

by Krissy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Turner, Paul Chung
Feb 02, 2022 -

Swickard Toyota responded

Krissy, your satisfaction is our priority and we are happy to know you had a great experience as affirmed in your review. Please come visit us again! Have a great rest of your week!

February 01, 2022

Expert service, courteous staff, easy to make appointments, vehicle ready when promised, Covid safe, highly recommend. More

by d.loehndorf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Feb 02, 2022 -

Swickard Toyota responded

Many thanks for taking the time to share your feedback with us. We are very happy to hear that service visit went smoothly and you felt comfortable in our wait area. Have a spectacular week!

February 01, 2022

We were mislead on the overall condition of the car as “everything is replaced (meaning breaks, tires etc) turned out breaks were warped and needed to be replaced less than 30 days after we purchased the More

by Formeremplee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew
Feb 02, 2022 -

Swickard Toyota responded

We thank you for your feedback. We apologize for our shortcomings and we would greatly appreciate the opportunity to discuss this with you further. If you would be willing to speak with us please call our service director Kevin Nelson on his direct line (425)608-4727 or email Kevin.Nelson@Swickard.com. We hope to make things right and we want you back as our customer.

February 01, 2022

Very kindness and make good conditions my car.so l love your company toyotasee you next time More

by sarangkim323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Feb 02, 2022 -

Swickard Toyota responded

We are grateful for the fanatic review! Thank you for being our wonderful customer and we look forward to servicing you in the future! Take care!

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