Back

Swickard Toyota

Edmonds, WA

4.6
1,617 Reviews

21300 Highway 99

Edmonds, WA

98026

Directions

By Type

1,617 Reviews of Swickard Toyota

December 14, 2021

Everyone we worked with was helpful and patient. From the primary sales person to the manager who walked us through whether we should lease or buy and how to think about it. They were so kind. Beeta (our sal More

by Craig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beeta Movaghar
Dec 15, 2021 -

Swickard Toyota responded

Thank you Craig for sharing your fantastic experience about our sales team! We’ll be sure to pass this along to each and everyone of them. Makes us smile when we know we have a happy customer, that is our goal. We look forward to serving you again in the future!

December 14, 2021

Honest and forthright. Great communications and very good service. Complete the 15 word minimum req. More

by Bobkap48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tomko
Dec 15, 2021 -

Swickard Toyota responded

Thank you for the awesome rating! We value you as our customer and we look forward to servicing you again! Thanks for choosing Swickard Toyota!

December 13, 2021

I absolutely love Khing Ly. I have owned Toyotas for several years and have had my current Prius since 2008. Khing had taken such good care of me and my cars. Thank you Khing for all the extra care you More

by janicewarren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khing Ly
Dec 15, 2021 -

Swickard Toyota responded

Hi Janice, we really appreciate you taking time out of your day to leave us a nice review and it’s great knowing Khing took very good care of you. We will make sure to share your wonderful comments with him.

December 13, 2021

Worst sales experience ever. Bait and switch - my wife and I had just about finalized vehicle and price, then they said price would be almost $5,000 higher. We walked out, won’t go back. More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Chung
Dec 13, 2021 -

Swickard Toyota responded

Tom, thank you for your feedback. I would like the opportunity to investigate your feedback further and speak with you personally. If you would be willing to talk with me further, please contact me at Paul.Chung@Swickard.com Thank you Paul Chung, General Manager.

Dec 13, 2021 -

Tom responded

Paul – Good afternoon. Interesting to get a response from the DealerRater site. As a bit of background – • I purchased my 2020 Toyota Tacoma Double Cab from Magic Toyota a little over a year ago. Overall a good sales experience. • Came to Swickard to purchase a RAV4 Hybrid. After my less than stellar purchasing experience, I tried emailing one of your sale managers using your website. I got zero response. • I was in a week or so later for an oil change on my Tacoma, and once again tried emailing one of the sales managers. Even told them I was onsite, and would be willing to meet. Zero response once again. • The capper was when I picked up the Tacoma, I was told that work had been done on my truck (tires rotated) when in fact they could not have been as I had the wheel locks in place. When I called the dealership to inquire about this, I was told my service advisor would call me back. No one ever responded. So, this was one of the more poor customer service experiences I have ever had. And I don’t expect the absolute best – people are people – but I do tend to expect a response when I reach out and am told I will be called back. I have also emailed you directly with the above, along with my email and phone. Happy to discuss should you want to follow up. Tom

December 12, 2021

Made the experience of buying my truck less stressful even though it took a few weeks to get it due to unforseen circumstances due to covid 19 pandemic. More

by Noble_gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali ( salesman), Paul Chung
Dec 13, 2021 -

Swickard Toyota responded

We apologize for the wait time on you new truck. We thank you for your business and pleased to know you had a great overall experience.

December 12, 2021

All person I visited were fantastic. So friendly behaviour. Mo was very nice guy and finance person was so helpful too. More

by Chandra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Dec 13, 2021 -

Swickard Toyota responded

Your review means a lot to us Chandra! Thank you for the positive kind words. We hope to see you again!

Dec 14, 2021 -

Chandra responded

You welcome!

December 11, 2021

Great car, nice staff, smooth process and very easy to work with along the way. More

by Xc60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce
Dec 13, 2021 -

Swickard Toyota responded

We couldn’t be happier knowing you had a wonderful experience with our sales team. Thank you for the awesome review! Congratulations on your new car!

December 11, 2021

Michael Bishop helped me get a vehicle in just a few days, amid this shortage, he doesn't pressure customers to buy anything, he keeps tracking inventory for customers and notifying the customer as soo More

by Scarlett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael bishop , Paul Chung
Dec 13, 2021 -

Swickard Toyota responded

We love to hear from wonderful customers like you. We are delighted to that you had an excellent rapport with Michael and our sales team. It makes us happy to see you happy! Thank you!

December 11, 2021

Great customer service! Alejandro Farfan was super informative and helpful! Super friendly and ensured to answer all of our questions! We are excited to drive our new car, thanks to Alejandro!! Thank More

by Alexgomez31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Farfan
Dec 13, 2021 -

Swickard Toyota responded

Congratulations on your new vehicle! Wonderful to hear of your terrific experience! Thank you for sharing!

December 10, 2021

Helpful, and listened to my concerns around new car feature. They had it checked out and it was functioning as designed More

by Schuldtze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Dec 13, 2021 -

Swickard Toyota responded

Happy to hear of your positive experience with our sales team. We look forward to servicing you in the future.

...
95
...