Szott M-59 Chrysler Jeep

Poor after the sale follow-up I typically don't write poor reviews about anyone (or a company). In this case I need to make an exception. I'll keep the long story short as possible I typically don't write poor reviews about anyone (or a company). In this case I need to make an exception. I'll keep the long story short as possible. I visited Szott's Chrysler/Jeep dealership a few weeks ago to take a look at the 2015 Chrysler 200S. Ben (who I really liked) asked me if I'd like to test drive one. I did and liked the car more than I thought I would. So Ben and I started working on putting a deal together. I had a 2008 Honda Accord with 100,000+ miles on it to trade in. By the way, the Honda (and it's dealership core) never gave me even the slightest issue or problem. The main reason I opted for the Chrysler was the simple fact that it was "made in America" In any event, I picked out the colors, options, etc. I wanted on my vehicle. When it arrived, Ben and I went over the operations of the new gizmos and gadgets and I left a happy guy. After a week or so I decided to read the owners manual to learn how to operate the accessories. I was disappointed that the 'safetytec' package I had asked for was not installed in the car. I mentioned this to Ben on the phone and he was very apologetic. (When I selected that option from the Chrysler brochure, he indicated to me that it was 'included' in one of the other packages I had picked out, so I never gave it another thought). He told me over the phone that he'd "make it up to me" I don't know what he meant by that, since that option cannot be installed after the car has been built. In any event, I loved the car but wasn't happy. I wrote a very professional letter to the sales manager, Jeff Schneider and waited a month with no written reply, nor a phone call from either Ben or Jeff. I wasn't asking for anything, just wanted Jeff to know I wasn't pleased with the transaction. After that month of waiting, I wrote to one of the owners (Thad Szott) and voiced my concerns to him about the lack of follow-up from Jeff/Ben. I fly a private jet, and when I landed at the Oakland-Pontiac airport a few days ago, there was a voice message from Jeff asking me to call him back. I did the next morning and left him a voice message that I'd be on my phone all day. (Actually I was not flying for the next three days, so was on my phone 24/7). I did not receive a call back from him. Once again, I wasn't asking for money or any kind of compensation. I just wanted 'management' to know I was displeased. Going forward now, I will not discuss my issue with Jeff, Ben or Thad. Needless to say, I won't acquire another vehicle from that dealership. I operate a private aviation service. If I treated my customers to that type of service (or lack of), I would certainly be out of business today. My advice.....get the 2015 200S.....it's a great car......just buy/lease it from another dealership. More

Amazing, Caring and Helpful Salesman! Tim Ward made buying a car so enjoyable and stress-free. He really listened to our wants and needs and sought out to find just the right car for our Tim Ward made buying a car so enjoyable and stress-free. He really listened to our wants and needs and sought out to find just the right car for our family. He was very patient and considerate when we had any questions or concerns. His genuine, friendly, caring approach set me at ease. All the staff I met with was very friendly and professional. But I would recommend going to Tim if you want somebody who will really listen to you. He is just a great guy and salesman! Thanks, Tim! More

Very Happy With Our Purchase Experience My wife and I learned throughout the order and purchase process that we could trust Dave Rose. We shopped three local dealerships and got the best My wife and I learned throughout the order and purchase process that we could trust Dave Rose. We shopped three local dealerships and got the best price with Dave at Szott M-59 Chrysler Jeep. We ordered a 2015 vehicle before Jeep officially launched it. So we researched details on the internet, and Dave made sure what we wanted was properly set up in the order system. During our wait for the vehicle to be built and shipped, Dave quickly responded to my emails. Most every time I called by phone he answered without going to voicemail. There were two Jeep-caused issues that occurred during the wait for the build. Dave went to bat for us in both cases. Delivery day went without a hitch. Dave is the kind of salesperson we appreciate and will recommend him to others as well as call him for our next purchase. Now, I hope the Service Department turns out to be as good. More

I had a great buying experience Dave was thorough, competent and friendly. He was very flexible during the process and spent over an hour showing me how to use my new Jeep and I got Dave was thorough, competent and friendly. He was very flexible during the process and spent over an hour showing me how to use my new Jeep and I got exactly what I wanted More

Szott Jeep I had always wanted a Jeep Wrangler......so when the time came to get one, I went to Szott Jeep in White Lake. I can't say enough about the good peopl I had always wanted a Jeep Wrangler......so when the time came to get one, I went to Szott Jeep in White Lake. I can't say enough about the good people at this dealership! Dave Rose was my salesman. He made the entire experience easy-breezy! We even had a lot of laughs! This is the first time I left a dealership with everything I wanted, and said "That was fun!" When I am ready for my next vehicle, it will absolutely be from Szott Jeep, and I look forward to working with Dave Rose again. If you're looking for a Jeep, go see Dave Rose at Szott Jeep. You'll be glad you did! Candace Palopoli More

Love my New Jeep! Thank you Dave Rose, you made it all happen! I'm loving my new Jeep!! With the latest weather upsets, I was feeling very fortunate during the flooding Thank you Dave Rose, you made it all happen! I'm loving my new Jeep!! With the latest weather upsets, I was feeling very fortunate during the flooding to be safe driving home in my Jeep. I was able to maneuver around all of the stalled cars and thought of you right away. Thank you for the great sales and service plus personally delivering my extra Jeep add-ons. Without your great connection to your clients via email, messaging and cell phone, potential buyers would go elsewhere. Thanks for keeping it current and going above and beyond to make it all happen! More

Dave Rose is fabulous I felt comfortable working with Dave. He is truly a positive addition. I have recommended him to all my Friends and co workers. I would like to give I felt comfortable working with Dave. He is truly a positive addition. I have recommended him to all my Friends and co workers. I would like to give him all my future business when the time arises. Five stars Dave! More

Great service! Thanks for going above and beyond to help us with anything we need, Dave! We appreciate the extra time you took to make sure we had all the help that Thanks for going above and beyond to help us with anything we need, Dave! We appreciate the extra time you took to make sure we had all the help that we needed. More

Jeep Wrangler search success! My wife and I were looking to turn in our lease and purchase a used Jeep Wrangler. It was a stretch because our budget was slim and our expectations My wife and I were looking to turn in our lease and purchase a used Jeep Wrangler. It was a stretch because our budget was slim and our expectations were high. Somehow Dave Rose made it happen and we purchased our 2011 Jeep Wrangler Sport at the price we wanted. Thank you for the great service! More