I inquired about a Jeep Wrangler Unlimited last Wednesday after seeing it online and began the buying process on Thursday. I am in KC this dealer is in Detroit. I dealt with Robert Rapcka. He assured me they had experience with out of state purchases and actually preferred it because "it was easy on them". After all, Robert claimed, they were the largest Wrangler dealer in the nation and dealt in volume. He said the dealership had experience transporting vehicles, etc. I made an offer and Robert said he would get back to me. After hearing nothing I called Robert Friday morning and he said he didn't get a chance to call me and was going to call me after lunch and he would get back to me. I told him no problem but he went ahead and just told me they couldn't accept my offer. I said ok and provided a counter offer. Again, he'd check and get back to me. Again, no response so I called him back and he said he was too busy to present my offer and would get back to me in the morning. Surprisingly, he did call me to tell me the offer was again declined (which was only a few hundred under the asking price on the website) so I told him I'd pay the listed price. Robert agreed we had a deal and he committed to gathering the info we'd need to finalize the deal. Robert called me a couple hours later and told me the "new car department" was going to sell the car so it was no longer available. I didn't have a good feeling about Robert or this dealership from the beginning, so perhaps this is for the best. I've purchased several cars (and four jeeps, including one from Arkansas on the same day, in a single day with three phone calls, one a couple of years ago from Kentucky) and this is by far the worst experience you could imagine. Again, I don't feel as if this dealership and specifically Robert are trustworthy and I would definitely recommend you avoid this dealership.