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Szott M-59 Dodge LLC
Highland, MI
412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 412 reviews
November 07, 2020
Found our dream vehicle online, and it presented in person as described. We immediately connected with Rocky and Ron and forged a great relationship. They were personable and professional, and engage person as described. We immediately connected with Rocky and Ron and forged a great relationship. They were personable and professional, and engaged with us as one would engage a long-time friend. They provided outstanding customer service. Rocky was very patient and thorough showing the operations of the vehicle and reviewing the warranty details. They have exhibited diligence in working on a few agreed upon / final items. We are extremely happy with our purchase and the top-notch service we have received. We highly recommend Rocky, Ron, and Szott Dodge! More
by Debbie & Mathias Buckson
Employees Worked With
Ron Nakas, Robert Pendel
Helpful July 27, 2020
Extremely disappointed with the overall customer service at Szott. I test drove a Wrangler that was listed for just under $27k on Facebook Marketplace. Was told that the dealer initially didn’t have the tit at Szott. I test drove a Wrangler that was listed for just under $27k on Facebook Marketplace. Was told that the dealer initially didn’t have the title(which means the vehicle shouldn’t have been listed for sale in the first place), once it was updated in the system they told me the price was $31k. I spoke with the used car sales manager, Paul, who attempted to make me feel as if he was doing me a favor by selling it to me for $29,500 plus tax and title fees. My fiancé spoke with the general manager who delivered even worse customer service stating we were “like the 700th person to call” on that vehicle and was unwilling to make it right. When we pointed out that these are illegal bait and switch tactics, they claimed these listings were “system errors” and denied responsibility for their actions. However, the advertisement remains on Facebook Marketplace as it was originally posted. If you’re looking to feel like you’ve been abused by typical scummy used car salesmen, Szott is the place for you. If not, take your business elsewhere! More
by Kelsdrz
Employees Worked With
Robert Pendel
July 01, 2020
They listed a vehicle online on their website and on cars.com with the same price on BOTH. They stated the vehicle was SOLD. I then saw it relisted the next day at a higher price. It should be noted cars.com with the same price on BOTH. They stated the vehicle was SOLD. I then saw it relisted the next day at a higher price. It should be noted I tried calling multiple times when I first saw the truck but played phone tag with their salesperson. Now I know why. More
by Dontplayme
Employees Worked With
John Berry
June 23, 2020
Bought my 2019 Jeep Compass here! Great service, everyone was awesome. Thanks to Frankie & Rocky, it went very smoothly. I recommend anyone looking for a new/used vehicle to check them out! ALL T everyone was awesome. Thanks to Frankie & Rocky, it went very smoothly. I recommend anyone looking for a new/used vehicle to check them out! ALL THE GUYS ARE TERRIFIC. THANKS AGAIN! More
by jawags139
Employees Worked With
Robert Pendel
June 05, 2020
Rocky was fantastic to work with! Made my used car transaction simple! Szott will always be my go to dealer. Love my new car. Thank you! transaction simple! Szott will always be my go to dealer. Love my new car. Thank you! More
by Awoodgauthier
Employees Worked With
Robert Pendel
December 27, 2019
Brian our salesman was amazing and the whole team that helped my husband and I, we could not have asked for better service. Thank you all helped my husband and I, we could not have asked for better service. Thank you all More
by Dawndrea
Employees Worked With
Brian Vlisides, Adam White, Robert Pendel
December 16, 2019
great service department I brought my vehicle in for a recall on my vehicle. Service was finished sooner than anticipated. Derek D. was really nice. I was expecting them to I brought my vehicle in for a recall on my vehicle. Service was finished sooner than anticipated. Derek D. was really nice. I was expecting them to find thousands of dollars worth of work that needed to be done as dealers tend to do, but they only found three things and 2 I wasn't surprised the other I was so was satisfied with the professionalism and the no pressure to get the work done immediate with them. There is usually a ton of pressure at dealers, but not here. I will definitely be back. Very impressed and would recommend to anyone. Oh, other perks are amazing massage chairs and free coffee in the waiting lounge. Very clean there as well. More
by steveo0915
Employees Worked With
Deirrick Daubenspeck
November 27, 2019
Great salesman..Jason. Massage chairs, coffee, popcorn and foosball. Very clean showroom and friendly staff. I was in and out with my new Ram in less than a hour. and foosball. Very clean showroom and friendly staff. I was in and out with my new Ram in less than a hour. More
by 5th Gen Ram
Employees Worked With
Jason Hinzman
September 28, 2019
Outstanding customer service! I had a great leasing experience with Jason. He helped me find the exact truck I wanted! If your looking for a fast and easy new car transaction go se I had a great leasing experience with Jason. He helped me find the exact truck I wanted! If your looking for a fast and easy new car transaction go see Jason! More
by Bobby54
Employees Worked With
Jason Hinzman
June 15, 2019
They sell lemons I bought a truck from them , first it was in there 13 times for service, major problems each time.I purchased the warranty, and they canceled the warr I bought a truck from them , first it was in there 13 times for service, major problems each time.I purchased the warranty, and they canceled the warranty early because of all the work they had to do. And I still have to pay on the warranty. I would never recommend this dealership. More
by Davidh
Employees Worked With
Jerry Krzeszak, Adam White, Deirrick Daubenspeck
