Back

THE COLLECTION

Coral Gables, FL

4.3
544 Reviews

200 Bird Rd

Coral Gables, FL

33146

Directions

By Type

Showing 544 reviews

May 09, 2020

Extremely helpful and courteous and helping me find a new car. Was able to test drive multiple cars on several days until I made up my mind which car I wanted More

by Wine 3901
Recommend Dealer
Yes
Employees Worked With
Tom and Steve
May 28, 2020 -

THE COLLECTION responded

THANK YOU!

March 21, 2020

Carlos Tamayo and Anddrez Cruz are beyond awesome. They addressed every aspect and walked me through the sales process making feel very special. It was truely a Pleasentville customer service experience. More

by muradv
Recommend Dealer
Yes
Employees Worked With
Carlos Tamayo, Andre's Cruz
Mar 26, 2020 -

THE COLLECTION responded

Thank you! We truly appreciate it.

March 13, 2020

Carlos Tamayo was amazing! Customer service, attitude, willingness and followup were exceptional. Carlos was highly referred to me and now I understand why. I would highly recommend him when purchasing More

by Harrisonsrohr
Recommend Dealer
Yes
Employees Worked With
Carlos Tamayo
Mar 26, 2020 -

THE COLLECTION responded

Thank you for your review! Enjoy and remember we are always here for you!

March 11, 2020

Worst service in 20+ years I've been a client for 20+ years with no complaints , now I believe something (ownership?manager?) internally has changed and , their service departme More

by okeanis
Customer Service
Recommend Dealer
No
Employees Worked With
Mr. Lobo
Mar 26, 2020 -

THE COLLECTION responded

Dear Mr. Di Persia – My name is Mike Garilli, General Manager at THE COLLECTION. Thank you for being a loyal customer for 20+ years. I am sorry to hear that you are having trouble with your Ferrari. However, since the vehicle was not purchased from an authorized dealer, we have no control relative to the warranty. I understand that you contacted Ferrari directly and they too confirmed that your vehicle is no longer under warranty. I would appreciate the opportunity to speak with your directly about this matter as we always try our best to ensure a positive experience. Please contact me at (305) 476-3036 or via email mgarilli@thecollection.com

Mar 26, 2020 -

THE COLLECTION responded

Dear Mr. Di Persia – My name is Mike Garilli, General Manager at THE COLLECTION. Thank you for being a loyal customer for 20+ years. I am sorry to hear that you are having trouble with your Ferrari. However, since the vehicle was not purchased from an authorized dealer, we have no control relative to the warranty. I understand that you contacted Ferrari directly and they too confirmed that your vehicle is no longer under warranty. I would appreciate the opportunity to speak with your directly about this matter as we always try our best to ensure a positive experience. Please contact me at (305) 476-3036 or via email mgarilli@thecollection.com

Mar 26, 2020 -

okeanis responded

Mr. Garilli , thank you for finally taking the time to respond to the only complaint that "virtually" doesn't depend on your company (if appointment would have been granted on December 11 and not 6 weeks later , my warranty would have been valid), the alleged expired warranty , which matter is currently managed by my attorneys. I'll be glad to call you , to listen to your explanations in regard to all other issues raised in my review and other not mentioned in it. Regards Giampiero Di Persia

Apr 05, 2020 -

okeanis responded

And , after TEN days and two messages left in the mail box , I'm still waiting for a courtesy call...

March 06, 2020

I went in with a recommandation from a collègue who told me that they are very trustable. I went out the same day with a car. Carlos was amazingly helpful, answered all my questions and showed me a couple o More

by etan
Recommend Dealer
Yes
Employees Worked With
Carlos Tamayo
Mar 26, 2020 -

THE COLLECTION responded

We are so pleased to hear about your experience with Carlos. Enjoy your vehicle and remember that we re always here for you!

Mar 26, 2020 -

THE COLLECTION responded

Thank you so much for your kind review. We truly appreciate it!

February 20, 2020

Excellent client experience delivered by Scott Rodriguez. Very smooth transaction! Thank you. I highly recommend visiting The Collection. Great inventory and highly trained professional personnel. More

by Thomas G.
Recommend Dealer
Yes
Employees Worked With
Scott Rodriguez
February 19, 2020

purchasing a car that I dreamt about The Collection was the most courteous dealership I have been in. Customer comes first. Make every effort to answer all questions. Lots of choice and More

by sc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Barmann
February 16, 2020

Great experience ! Mr. Richards very professional and courteous. The whole process was great and to the point. I 'm a happy customer and I love my new vehicle. Excellen More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Richards
February 11, 2020

It was our first purchase of Ferrari ever.Giuseppe made It was our first purchase of Ferrari ever. Giuseppe made it easy for us to make our decision with the purchase. His approach how he explained everyt More

by hesta
Recommend Dealer
Yes
Employees Worked With
Giuseppe Todisco
February 11, 2020

The best decision we made was to buy our used car with Carlos Tamayo at the collection. He recommended a great buy and got us what we needed to decide to close fast. No pain at all!!!!!!!!! Great servi More

by Ricardo
Recommend Dealer
Yes
Employees Worked With
Carlos Tamayo
...
28
...