Tacoma Dodge Chrysler Jeep RAM

I went to buy a new jeep from this dealership after seeing one posted on their internet add. At the very start, the navigation system wouldn't work. (Pretty bad for a brand new car) I was told that t seeing one posted on their internet add. At the very start, the navigation system wouldn't work. (Pretty bad for a brand new car) I was told that the car would be brought into the shop that day and I would be called the next day when it was fixed. I didn't get the call the next day...but did get called on the following day. I was told that the jeep was available for me to come and see. On my way to the dealership, I was called and told that the jeep had been sold. Jump ahead three days, and I see the same car listed on the web site. A quick call and a visit to the dealership and I learn that the car is still there and it hasn't been sold. Why all the games? The management did not want to talk with me. I guess in the end, I should be happy I didn't buy from them; I feel like I dodged a bullet. More

After one week with my car, I'm still loving it. When I picked up my car last week there was a box with the chrome foot pedals left in the trunk. After attempting to install myself (and failing), I contac picked up my car last week there was a box with the chrome foot pedals left in the trunk. After attempting to install myself (and failing), I contacted the service department and asked if they would install them for me. I arranged for an 8 am appointment. While washing the car the night before the appointment, I discovered one side of the spoiler was a little loose, and there was a small circular scratch on the trunk that had not been there when I had picked up the car. When I arrived to my appointment I was immediately helped. I asked if the mechanic could take a look at the spoiler and was told certainly. I also asked if they did auto detailing and could they remove a scratch. I informed the receptionist that the scratch was received after I had picked up the car, and I would pay for any time spent to remove it. She told me that they would take a look at it, and it would be approximately one hour. After 15 minutes she came and got me to show her where the scratch was. The pedals and spoiler had already been repaired. After another 15 minute wait she returned and said all done. The scratch was gone, and there was no charge. This is my first experience with Tacoma Dodge's Service Department, but I hope it's always like this. More

This was a classic case of bait and switch. The vehicle, a 2011 Dodge Caliber, was listed in the ad as a Mainstreet model. I asked several times throughout the purchase process if this was in fact a Mainst a 2011 Dodge Caliber, was listed in the ad as a Mainstreet model. I asked several times throughout the purchase process if this was in fact a Mainstreet, as I didn't see that on any of the doucmentation. Finally, at closing, I questioned the business manager, who told me it was an Express, not a Mainstreet. I asked to see the sales manager. In comes Mr. Swedlund, who had an attitude from the beginning, telling me that the dealership was not responsible for misprints in the ad. And further, if I didn't want the vehicle, there was the door - they could sell this vehicle over and over again at the price I was getting it for. I was reduced to tears and Mr. Swedlund left and sent in the General Sales Manager. I continued with the purchase, but only becuase I had already turned in my trade-in and was hip deep in the process. The General Sales Manager appeased me with 3 free oil changes for the vehicle. I would not recommend this dealership to anyone, my experience was horrible. More

The sales (price) experience was great, quick and precise, however the wait to get into the finance office was way to long, I will strongly recomend the Internet Department to all!!!! precise, however the wait to get into the finance office was way to long, I will strongly recomend the Internet Department to all!!!! More

Enumclaw took a little longer to deliver to Tacoma Dodge than anticipiated. Once delivered Tacoma Dodge was quick to get the process moving along. The vehicle was quickly detailed prior to test drive and than anticipiated. Once delivered Tacoma Dodge was quick to get the process moving along. The vehicle was quickly detailed prior to test drive and detailed again after confirmation of purchase. We had purchased from Lithia Dodge in Renton and 2009 and upon delivery the tank was almost empty and not cleaned out very well. Tacoma Dodge sent the car in immaculate condition and full tank of gas. More

Thank you very much for your kindness. Chad Martin and Thank you very much for your kindness. Chad Martin and Mike Kimberling helped me very kindly. I am glad to be gave early and kind response by E-mail Thank you very much for your kindness. Chad Martin and Mike Kimberling helped me very kindly. I am glad to be gave early and kind response by E-mail. I could know the information which I want to know. And when I came your shop, they take care of me friendly. I cannot speak English well but they make me understand more easiliy. More

Awesome experience!Everybody was great to deal with. Walked out with exactly what I wanted at a better price than I expected. I will be back in ten years for my next Jeep. Walked out with exactly what I wanted at a better price than I expected. I will be back in ten years for my next Jeep. More

I had went to another dealer to purchase a Jeep Grand Cherokee, I was not happy with the treatment I received. I decided to try again at another dealer so I went to Tacoma Dodge. The moment I walked in I Cherokee, I was not happy with the treatment I received. I decided to try again at another dealer so I went to Tacoma Dodge. The moment I walked in I was greeted by Alton. He was very friendly and welcoming. I rate this dealer very high as they were able to get me the vehicle I wanted at a price that was what I wanted. I was able to drive home that night with my new car and I was extremely happy with the experience of buying a vehicle at Tacoma Dodge. I highly recommend them! More

I have NEVER been treated so poorly by a car dealership... EVER!! I went to buy a new car at Tacoma Dodge. They didn't have the car I wanted, which is okay because I am open to look around at wh dealership... EVER!! I went to buy a new car at Tacoma Dodge. They didn't have the car I wanted, which is okay because I am open to look around at what else is out there. They had me and my husband test drive a car that we all knew was out of our price range (even the sales woman, Laura). When it came down to talk, we re-told them what our price range was. My dad is the buyer of the car as he was trading his car in. When we told them the car was going to be for me and my husband, all of the sudden, Laura and her Manager, said we were trying to do an illegal loan--that I cannot pay for the car as long as it is in his name. OK--we weren't trying to do anything illegal. Plus, if I live with my dad, the particular loan they were talking about, isn't illegal. And I am not about to move when I am due in 1 week!! Yes, I am 9 months pregnant!! NEVER did they ask me if I wanted to co-sign on the deal, or even if my husband wanted to co-sign. We both have good credit, we could have. They didn't ask us anything at all. We were prepared to make a deal that day... we had a car trade-in plus a cash down deposit. They never asked us how they could get around an "illegal" deal. My dad talked to the manager and asked: shouldn't you ask us about our options since we aren't trying to do anything illegal. He said NO I don't need to help you at all, I have 5 other paying customers here that I am working with.. NOT YOU. At this point, I was so offended that I walked out. How dare they treat us like that. We are nice people, only looking for a new car. I work with the handicapped and I am a coach and mentor to teens. I am not a bad person. They made me feel like a criminal. I have never been accused of that in my life! I believe they couldn't make the numbers work. And instead of trying to work things out, they made up a crazy story and tried to make us the bad guys. Avoid this dealership at all costs. They boasted to my dad that they didn't need us because they already sold 300 cars that month. If you want friendly, you don't need to go here. If you want to get ripped off, then definitely go here. More

We had never been to Tacoma Dodge before; we purchased We had never been to Tacoma Dodge before; we purchased our previous car at Lithia Dodge in Renton, and usually got it serviced there. We came to Tac We had never been to Tacoma Dodge before; we purchased our previous car at Lithia Dodge in Renton, and usually got it serviced there. We came to Tacoma to look at a used car we saw advertised on the internet. After test driving the advertised car we decided it was not for us. We intended to go back to Lithia to look at their used cars, but Chad, our salesman, told us he could put us in a new car for very close to the payments as a used car. After working out the deal he turned out to be right, and we are so happy and excited to have our first Jeep - brand new! I posted my picture with my new car on my Facebook page and will recommend this dealership to anyone looking for personal service! More