Taj Auto Mall

Everyone was friendly and accommodating. The young man who worked with me was able to answer all my questions. I am short and have a week left leg. He was able to find a car that worked fo The young man who worked with me was able to answer all my questions. I am short and have a week left leg. He was able to find a car that worked for me. More

I Paid high retail for the vehicle I wanted. The vehicle had an extremely strong smoke smell. I was told the seats would be removed and cleaned and entire interior cleaned and deodorized. The se The vehicle had an extremely strong smoke smell. I was told the seats would be removed and cleaned and entire interior cleaned and deodorized. The seats were never removed. The Lee was never a vacuum, shampooer or even a squirt of window cleaner used on the vehicle. The sales team made several promises and never fulfilled a single one. The promises they did keep were completed well after agreed upon deadlines. Some promises were made multiple times and then forgoteten about and not completed. More

This dealer was very helpful, we are very happy with out new car. Thank You new car. Thank You More

Everything went well We had a mix up with the insurance they straightened it out they straightened it out More

The car was presented as offered through the website. That's the only positive of this. After that, there are many inconsistencies. The buyer's order was changed and did not reflect what was agreed upon That's the only positive of this. After that, there are many inconsistencies. The buyer's order was changed and did not reflect what was agreed upon the deal on the car. This could have had legal consequences if we had decided to pursue a previous consented agreement. It is a rough situation for financial and compliance managers to explain these errors and actions of the salesman and manager. I got to the dealer at 10:30 am with a check and buyer's order in hand to finalize a previous agreement. The people were friendly but rare environments. I left the dealer at 3:00 PM. The car was not delivered until 3 and 1/2 hours after we arrived to pick it up, and I had to revise the new buyer's order with completely different terms, and the car was not charged. I was offered $20 to go and charge it myself, and I had to stress to get to a charging station in which I spent $60 and 1 hour and 15 minutes to charge the car. I didn't get out of Bethlehem until 5:35 pm after arriving to your dealer at 10:30 am. The website is misleading customers with the pricing and the EV tax credit. Overall, it was a very poor experience, and I would not have purchased the car if I wouldn't had my son with me and we wouldn't had spent 4 hours getting to the dealer from Virginia and another 3 plus hours waiting for the car to be serviced. We are reserving our rights to rate this experience on social media platforms, and we haven't decided if it would create any benefits to future buyers yet, but we felt this was unacceptable. If you are going to cal More

They seemed to be very confused and drug the process out a very long time. Even after the deal was done, a week later, they needed us to re-sign the paperwork. They barely knew how to do that either. They m a very long time. Even after the deal was done, a week later, they needed us to re-sign the paperwork. They barely knew how to do that either. They misspelled and incorrectly wrote multiple pieces of information which caused multiple issues. More

Everyone was amazing, from being greeted, to the finance department, to my salesman Christopher. I would recommend them everytime. department, to my salesman Christopher. I would recommend them everytime. More

No bad comment or bad experience here ,was there a long time lol but also was able to test drive every vehicle I wanted to check out and in the end helped get me in something ive wanted for awhile . time lol but also was able to test drive every vehicle I wanted to check out and in the end helped get me in something ive wanted for awhile . More

Service department is terrible. My salesman Chris was great.Great place to buy a used car My salesman Chris was great.Great place to buy a used car More

Cindi was very welcoming and helpful listened to all concerns and helped me get the right budget for my car concerns and helped me get the right budget for my car More