"Left Me With the Wrecked Car they Sold as Unwrecked"
Bought a beautiful 2016 Murano there in August 2018. Driving it home I knew something was wrong as soon as I hit the interstate and drove it over 45 mph. Sounded like a window was open in the back with air coming in the hatch area of the SUV. Took it to Nissan. They said it had been wrecked. I did not pay the price of a wrecked car. It was sold as non-wrecked. Car fax was clean,however.
Fast forward to 15 months later. I still have the car. Tried to work with three different people. They all made a gesture that did not fix it. Final straw was this past August. Asked them to at least pay off the loan so I could get another car that does not have a roar coming from the back seat. The third guy to "help me" said he would do that or find me another car like it. I said go ahead. Never heard back. Emailed him. Said he would "get back to me". Never heard back. Emailed again. Never heard back. That made 3 people there who just dropped me and my car situation. Called and left message for the manager of the dealership. Never called back.
Boy they sure left me out in the cold and out of all of this, I was the one who was left holding the bag. Or in this case, making payments on a "good used car" that was actually not that at all. NO ONE WOULD STEP UP AND DO THE RIGHT THING. Not fair. Not good customer service at the very least.
"Goodwill Warranty "
Wanted to reach out and thank Greg and Fred for giving me a goodwill warranty on a check engine light that came up right at the end of my warranty on bumper-to-bumper coverage. Technically I had gone over the 36K miles, but had scheduled the appointment before I had gone over and they are honoring the repair under my warranty. The part is on back order but they cleaned my car in the meantime which really made my day! Thanks Tallahassee-Lincoln Ford for making this experience exceptional.
- Satisfied Customer
Staff was very poliye, and helped me better understand the vehicle purchase process. They were very kind, courteous, and patient with my many questions and concerns.