Tameron Honda

UPDATE to review The first time I dealt with Tameron in Hoover was to see about purchasing a used car I saw online; it was a typical car dealership/salesman experienc The first time I dealt with Tameron in Hoover was to see about purchasing a used car I saw online; it was a typical car dealership/salesman experience that left me still searching for the car I wanted. Second time dealing with Tameron, I used the service center to have my CRV inspected and have the tires rotated. I dropped it off and it was "visually" inspected and I was told by the service advisor that everything checked out okay except for the oil pan (quoted over $300 for), radiator and outer tie rod ends (over $1000 for). It was a good experience, though I chose not to have all the services/repairs done there, for obviously way-too-expensive reasons. Even then, I wondered about something seriously being wrong with the oil pan. But what do I know? These are mechanics trained with the knowledge for these cars. Right? Huh. This third [and maybe for the last] time I dropped my car off at the service center (on Saturday June 6, 2015), I got an oil change and tire rotation, along with the complimentary "visual inspection," with a service. Customer service was average. My car checked out on everything and I was good to go. No problems were found. When I cranked my car up to leave, the yellow Check Engine Light popped on and stayed on. Nope, that certainly wasn't on when I brought my car in and it had never been on while I owned the car. I went back to let the same service advisor from before know (he didn't recall which vehicle was mine initially) and he told me nothing would have happened for the check engine light to come on, with me having an oil change done. I get that. But the mechanics had to go under my car to rotate my tires, right? It took three advisors to go out and diagnose why my Check Engine Light was on. It was the o2 sensor. They didn't give me a read of the numbers, the advisor just told me it had gone bad and that it wasn't a serious problem that would affect the drive or functioning of my vehicle. And he mentioned something about the Alabama green law with cars and emissions and pollution and how basically it wasn't anything for me to worry about. The service advisor tried "clearing" the code and said it might come back on and it was okay. I asked for a quote to have the o2 sensor replaced/repaired and it would've been $525 there at the dealership. I found it VERY odd that my Check Engine Light suddenly came on after I had my CRV serviced at the Honda dealership. I found it VERY odd that if there was a problem for my Check Engine light to suddenly come on, the problem wasn't seen or found while getting serviced and "visually inspected." I found it VERY odd that once I took my car to a mechanic to get a code reading and have it looked at, I learned that the sensor had been unplugged. My Check Engine light is no longer on and hasn't come on after having it reconnected. So after this experience, it makes me wonder about my past services done there and if my car had been tampered with before to make a profit. I don't trust their "inspections." I won't be dropping my vehicle off at Tameron service center anytime soon, if at all again. EDIT: I learned the gasket was not placed on my vehicle after I got a brand new oil pan put on at Tameron. It was sealed with glue. I later had to repair an exhaust leak. UPDATE (8-15-15): I appreciate the service manager, Rudy, reaching out to me after learning about my experience with the service center. He assured I could contact him for any help upon returning for a service. Well, a month later, my check engine light came on and began flashing, so I contacted Rudy, explained my situation and he told me to bring my car on in and they would check it out. I got there and Mr. Arvizu actually took me back to where work would be done and introduced me to shop foreman, Theo, who was great. It was nice to know who would be working on my car. I gave them a rundown of what had been done to my car and troubles with the check engine light. They informed me of what the issues likely were and kept my car to resolve them. Mr. Arvizu contacted me to give an update on the process and what to expect. A tune-up was the end result AND a courtesy oil change. Mr. Arvizu had the bulk of the costs taken care of, with me only paying half for parts, which was pretty amazing considering the total cost for everything. Mr. Arvizu called when my car was good to go and everything had already been adjusted for check-out. Even my invoice seemed more detailed about what was done and who did what, which I like. I was able to keep my parts that were taken off and even take a test drive with Theo who explained the issue behind my check engine light and general ride of my vehicle. My service advisor, Josh, was nice about seeing me off and apologized for the last experience. Great experience with Mr. Arvizu who was very friendly and personable, and clearly had customer satisfaction as his top priority. I appreciate what all was done this time around, mending the past situation. More

Purchase Kay Glasgow was pleasant, professional, and efficient. She is super is easy to work with, no pressure. Anyone buying a car knows that the process can Kay Glasgow was pleasant, professional, and efficient. She is super is easy to work with, no pressure. Anyone buying a car knows that the process can be mildly tortuous, but her experience clearly helps make it less painfull for the customer. (Mr Jason Dillard also handled the final business transaction as efficiently as could be expected.) More

Excellent Customer Service Great place to buy a car. Kudos to Justin O'Malley and Billy Sun. Those guys were very professional and customer focused. I highly recommend this comp Great place to buy a car. Kudos to Justin O'Malley and Billy Sun. Those guys were very professional and customer focused. I highly recommend this company to any buyer... and I recommend the Honda products. More

awesome experience Vernon Ponder made this the easiest process ever. Low pressure, friendly, and a pleasant experience overall. Thank you so much for making everything s Vernon Ponder made this the easiest process ever. Low pressure, friendly, and a pleasant experience overall. Thank you so much for making everything smooth and effortless! More

Great service! The service they provide is excellent. They also have a very good inventory of certified and lifetime warranty cars. The people are also very friendly The service they provide is excellent. They also have a very good inventory of certified and lifetime warranty cars. The people are also very friendly. I definitely recommend this dealer More

Great Experience I worked with Kay and she is amazing. Everyone is super friendly and low pressure. Overall process was smooth and effortless. Highly recommend to a I worked with Kay and she is amazing. Everyone is super friendly and low pressure. Overall process was smooth and effortless. Highly recommend to anyone looking for a new car. Keep up the good work. More

My sales person Simeon Williams was outstanding and I have only good thing s to say about him....but David Martin did my financing and is a is not as reliable. After my declining all of the add ons, h have only good thing s to say about him....but David Martin did my financing and is a is not as reliable. After my declining all of the add ons, he offered me Road Hazard Tire Coverage free. I had just leased a vehicle for my daughter a month earlier and was in the process of moving. Today I have had a chance to look over my papers in detail and see that he not only charged me for my "FREE" Road Hazard but financed it through Honda. Well let me tell you they will either write me a check for the $690, write me a letter of apology, and give me the coverage for free or I will see their sorry xxxxx in court. This would cause me to say run like xxxx to another Honda dealer. LOL I bet they've erased the video they took and have laughed all the way to the bank! Rethink Tameron! More

Trent Tate and Tameron Honda Trent Tate at Tameron Honda is by far the most knowledgeable and low pressure car salesman I've ever dealt with. I usually find myself knowing more ab Trent Tate at Tameron Honda is by far the most knowledgeable and low pressure car salesman I've ever dealt with. I usually find myself knowing more about the car I'm interested in than who I'm dealing with, which definitely wasn't the case with him. He knew exactly what I wanted and did everything possible to get it for me...with GAP coverage, a lower interest rate and payments than my own bank offered. All this despite being less than a year clear of bankruptcy. The entire staff was easy going, no pressure, and professional; I'll be referring my friends there from now on. More

Great buying experience Just bought a new CRV from Kay Glasgow. GREAT experience. She delivered just what I wanted & we got a great deal. Have never had such a wonderful s Just bought a new CRV from Kay Glasgow. GREAT experience. She delivered just what I wanted & we got a great deal. Have never had such a wonderful salesperson & I've been buying cars since 1954. Will always go back to her; she made sure I knew that I can always talk to her if I have any problems with the car or with Tameron. Best car-buying experience I've ever had. Will recommend her personally to anyone I know who's looking for a car. Bill Sun in Finance was also great to work with. i More

Great customer service, pleasant experience Recently we bought a new Pilot at Tameron. Our salesman, Keith Veigas did an excellent job and made the whole buying process pleasurable. He explaine Recently we bought a new Pilot at Tameron. Our salesman, Keith Veigas did an excellent job and made the whole buying process pleasurable. He explained everything about the car well and was very helpful and patient , answering all our questions, The paperwork went smoothly and quickly. Everyone at Tameron was friendly and helpful, in particular, Keith Veigas. We would highly recommend this dealership and Keith to anyone wishing to purchase a new or used car. Lindell and Suzanne Foster More