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Tanner Motors - Service Center

Brainerd, MN

4.5
743 Reviews
Call Service Center (218) 829-3597

743 Reviews of Tanner Motors - Service Center

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July 29, 2024

Fast service. Finally got to interact with an employee who was friendly and knowledgeable. Typically experienced terrible customer service at Tanner. More

by maggiekva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Was never told anyone’s name
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Jul 29, 2024 -

Tanner Motors responded

thank you for the review, I will talk with our service department and make sure they continue to be friendly and knowledgeable, and use their names so you know who you are working with.

July 26, 2024

Outstanding to work with sales team was great will recommend to everyone very professional salesman More

by bsample40
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Swedberg was exceptional , Travis Klun
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Jul 29, 2024 -

Tanner Motors responded

Thank you for the 5 star review!! So happy you had a great experience with us!

July 22, 2024

Every single time I bring my vehicle I am receiving different care, the inconsistency is very frustrating! They were nice and prompt with the oil change though More

by SANLIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen Ertl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2024 -

Tanner Motors responded

I apologize for the inconsistency while having your vehicle serviced. I would like to learn more about your visit if you would call 2188293597 and ask for Glen the Service Manager or Myself (Jeremy) Internet and Marketing Manager so that we may address your concerns.

July 17, 2024

Great service and great people the entire experience was great I felt like I had been a long time customer even though it was my first time. More

by CHRISWOFFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Tanner Motors responded

Chris, Thank you for your kind words! Customer service is key to the success of any business and we strive to make everyone feel welcomed and respected!

July 17, 2024

This is a awesome place to have work done fast and polite thank you so much More

by BRADHENRY07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elliot
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Jul 17, 2024 -

Tanner Motors responded

They are pretty AWESOME! thank you for the 5 star review!!

July 13, 2024

Service department sucks. Your vehicle will not be fixed all you do is keep bringing it in and they keep doing the same thing to it even though they know that's not going to f More

by LINNEA_LAFFIN
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Glen Ertl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Tanner Motors responded

Linnea, I appreciate your honest review, I would like to learn more about your experience please call me at 218 829 3597 Jeremy Ryder Tanner Motors Internet and Marketing Mangaer.

June 30, 2024

Couldn’t pin point the autos problem and it didn’t want To act up very much when we took it for a drive Nice folks. Got in promptly. More

by jolainejohnson
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Tanner Motors responded

It tough when we cant duplicate the issue, Glad you got in right away and everyone was nice.

June 30, 2024

Great customer service and comfortable waiting room. Quick and friendly. I will definitely be back. More

by CJBREEZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Tanner Motors responded

Sounds like your service appointment went well, thank you for the 5 star review, hope you enjoyed some coffee or a soda on us while you waited. Thank you for taking the time we really appreciate it! Tanner Motors

Jul 01, 2024 -

Tanner Motors responded

Thanks

June 27, 2024

The dealership was fantastic, they were great with everything. The service department was slow with getting my things done. More

by BESTEJILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Obrycki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Klun, Jeff (Heinee) Heinlen
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Jun 27, 2024 -

Tanner Motors responded

Jill, I understand that you spoke with Jeff Heinlen, and that the issues have and are being addressed. We appreciate your honesty in your review and your conversations with Jeff, we want to assure you that all your concerns have been addressed with the appropriate staff and departments. Please reach out to me Jeremy Ryder or Jeff Heinlen if you have any questions or concerns.

June 24, 2024

The people I dealt with were very friendly and made sure that everything was done properly More

by BOB4619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Ertl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Ryder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (Heinee) Heinlen
Report | Print
Jun 24, 2024 -

Tanner Motors responded

Bob, Glad everything was done properly, and that everyone was friendly! Thanks for the 5 star review always appreciated.

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